What users are saying about
11 Ratings
14 Ratings
11 Ratings
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Score 5.6 out of 101
14 Ratings
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Score 6.9 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Workamajig

I'd say Workamajig is great for mid-sized agencies like ours. Controlling the way users use Workamajig is important and if our business was much larger it could be difficult to streamline.
Annie Koelker profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Workamajig
Customer data management / contact management
ADAPTcrm
7.0
Workamajig
Workflow management
ADAPTcrm
6.0
Workamajig
Territory management
ADAPTcrm
6.0
Workamajig
Opportunity management
ADAPTcrm
7.0
Workamajig
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Workamajig
Contract management
ADAPTcrm
8.0
Workamajig
Quote & order management
ADAPTcrm
7.0
Workamajig
Interaction tracking
ADAPTcrm
8.0
Workamajig
Channel / partner relationship management
ADAPTcrm
8.0
Workamajig

Customer Service & Support

ADAPTcrm
7.3
Workamajig
Case management
ADAPTcrm
8.0
Workamajig
Call center management
ADAPTcrm
7.0
Workamajig
Help desk management
ADAPTcrm
7.0
Workamajig

Marketing Automation

ADAPTcrm
8.0
Workamajig
Lead management
ADAPTcrm
8.0
Workamajig
Email marketing
ADAPTcrm
8.0
Workamajig

CRM Project Management

ADAPTcrm
8.0
Workamajig
Task management
ADAPTcrm
9.0
Workamajig
Billing and invoicing management
ADAPTcrm
8.0
Workamajig
Reporting
ADAPTcrm
7.0
Workamajig

CRM Reporting & Analytics

ADAPTcrm
7.3
Workamajig
Forecasting
ADAPTcrm
7.0
Workamajig
Pipeline visualization
ADAPTcrm
8.0
Workamajig
Customizable reports
ADAPTcrm
7.0
Workamajig

Customization

ADAPTcrm
6.3
Workamajig
Custom fields
ADAPTcrm
6.0
Workamajig
Custom objects
ADAPTcrm
6.0
Workamajig
Scripting environment
ADAPTcrm
7.0
Workamajig
API for custom integration
ADAPTcrm
6.0
Workamajig

Security

ADAPTcrm
7.0
Workamajig
Single sign-on capability
ADAPTcrm
7.0
Workamajig
Role-based user permissions
ADAPTcrm
7.0
Workamajig

Social CRM

ADAPTcrm
7.5
Workamajig
Social data
ADAPTcrm
8.0
Workamajig
Social engagement
ADAPTcrm
7.0
Workamajig

Integrations with 3rd-party Software

ADAPTcrm
8.0
Workamajig
Marketing automation
ADAPTcrm
8.0
Workamajig

Project Management

ADAPTcrm
Workamajig
7.0
Task Management
ADAPTcrm
Workamajig
8.3
Resource Management
ADAPTcrm
Workamajig
9.1
Gantt Charts
ADAPTcrm
Workamajig
3.2
Scheduling
ADAPTcrm
Workamajig
7.5
Workflow Automation
ADAPTcrm
Workamajig
6.3
Team Collaboration
ADAPTcrm
Workamajig
8.9
Support for Agile Methodology
ADAPTcrm
Workamajig
6.7
Support for Waterfall Methodology
ADAPTcrm
Workamajig
6.6
Document Management
ADAPTcrm
Workamajig
8.0
Email integration
ADAPTcrm
Workamajig
5.8
Mobile Access
ADAPTcrm
Workamajig
6.6
Timesheet Tracking
ADAPTcrm
Workamajig
7.4
Change request and Case Management
ADAPTcrm
Workamajig
6.1
Budget and Expense Management
ADAPTcrm
Workamajig
7.9

Professional Services Automation

ADAPTcrm
Workamajig
7.8
Quotes/estimates
ADAPTcrm
Workamajig
8.6
Invoicing
ADAPTcrm
Workamajig
6.3
Project & financial reporting
ADAPTcrm
Workamajig
8.2
Integration with accounting software
ADAPTcrm
Workamajig
8.0

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
No photo available

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • There's not much room to customize the way my task list looks (ex. hiding columns, etc).
  • Sometime it's difficult to sort through a super-deep page of conversations. It'd be nice to be able to"hide" posts that weren't relevant to me or highlight important information.
  • The place to unapprove a timesheet is very hidden. However, it's not something users do normally, so it's not a huge issue.
Annie Koelker profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Customization and Project Request submission were two of the biggest draws that our organization valued back when our contract with Workamajig started. Those two features were deemed more important than some of its inadequacies. However, the project management products have come a very long way in the past five years, so we felt it necessary to move on. We had to modify our department's process of handling project requests and submissions, but the features gained, such as cumulative reporting, mobile access and asset management, have paid dividends.
No photo available

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Workamajig

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details