What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Oracle ATG

100 Ratings
Score 6.9 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Oracle ATG
WYSIWYG email editor
Adobe Business Catalyst
2.7
Oracle ATG
Dynamic content
Adobe Business Catalyst
8.9
Oracle ATG
Ability to test dynamic content
Adobe Business Catalyst
7.3
Oracle ATG
Landing pages
Adobe Business Catalyst
6.6
Oracle ATG
A/B testing
Adobe Business Catalyst
7.0
Oracle ATG
Mobile optimization
Adobe Business Catalyst
8.0
Oracle ATG
Email deliverability
Adobe Business Catalyst
8.2
Oracle ATG
List management
Adobe Business Catalyst
3.3
Oracle ATG
Triggered drip sequences
Adobe Business Catalyst
6.8
Oracle ATG

Lead Management

Adobe Business Catalyst
1.9
Oracle ATG
Lead nurturing
Adobe Business Catalyst
1.9
Oracle ATG
Lead scoring and grading
Adobe Business Catalyst
2.3
Oracle ATG
Data quality management
Adobe Business Catalyst
1.5
Oracle ATG
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Oracle ATG

Campaign Management

Adobe Business Catalyst
2.5
Oracle ATG
Calendaring
Adobe Business Catalyst
2.6
Oracle ATG
Event/webinar marketing
Adobe Business Catalyst
2.4
Oracle ATG

Social Media Marketing

Adobe Business Catalyst
8.2
Oracle ATG
Social sharing and campaigns
Adobe Business Catalyst
7.8
Oracle ATG
Social profile integration
Adobe Business Catalyst
8.6
Oracle ATG

Reporting & Analytics

Adobe Business Catalyst
7.1
Oracle ATG
Dashboards
Adobe Business Catalyst
8.1
Oracle ATG
Standard reports
Adobe Business Catalyst
7.1
Oracle ATG
Custom reports
Adobe Business Catalyst
6.2
Oracle ATG

Platform & Infrastructure

Adobe Business Catalyst
6.3
Oracle ATG
API
Adobe Business Catalyst
6.7
Oracle ATG
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Oracle ATG
Customizability
Adobe Business Catalyst
6.1
Oracle ATG
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Oracle ATG

Online Storefront

Adobe Business Catalyst
Oracle ATG
6.8
Product catalog & listings
Adobe Business Catalyst
Oracle ATG
7.7
Product management
Adobe Business Catalyst
Oracle ATG
8.5
Bulk product upload
Adobe Business Catalyst
Oracle ATG
5.9
Branding
Adobe Business Catalyst
Oracle ATG
7.0
Mobile storefront
Adobe Business Catalyst
Oracle ATG
5.9
Product variations
Adobe Business Catalyst
Oracle ATG
7.7
Website integration
Adobe Business Catalyst
Oracle ATG
6.5
Visual customization
Adobe Business Catalyst
Oracle ATG
7.4
CMS
Adobe Business Catalyst
Oracle ATG
5.0

Online Shopping Cart

Adobe Business Catalyst
Oracle ATG
5.1
Abandoned cart recovery
Adobe Business Catalyst
Oracle ATG
4.4
Checkout user experience
Adobe Business Catalyst
Oracle ATG
5.8

Online Payment System

Adobe Business Catalyst
Oracle ATG
4.7
eCommerce security
Adobe Business Catalyst
Oracle ATG
4.7

eCommerce Marketing

Adobe Business Catalyst
Oracle ATG
5.5
Promotions & discounts
Adobe Business Catalyst
Oracle ATG
7.3
Personalized recommendations
Adobe Business Catalyst
Oracle ATG
4.3
SEO
Adobe Business Catalyst
Oracle ATG
4.8

eCommerce Business Management

Adobe Business Catalyst
Oracle ATG
5.3
Multi-site management
Adobe Business Catalyst
Oracle ATG
7.3
Order processing
Adobe Business Catalyst
Oracle ATG
6.1
Inventory management
Adobe Business Catalyst
Oracle ATG
4.0
Shipping
Adobe Business Catalyst
Oracle ATG
4.4
Custom functionality
Adobe Business Catalyst
Oracle ATG
5.0

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
Joseph R. Sweeney profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Adobe Business Catalyst allows us to offer our clients a custom design, custom functionality with the use of web apps, and the ability to easily update their websites.
Debra Scarpa profile photo
  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details