What users are saying about
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Top Rated
296 Ratings
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107 Ratings

Adobe Connect

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Top Rated
296 Ratings
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Score 7.6 out of 101

Fuze

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107 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Adobe Connect

Works great for webinars, meetings and break-out sessions in my opinion. These are the types of scenarios that I have tested, but the only problem would be the price in relation to services. Rooms can be customised to fit your needs too, so just keep that in-mind as this can prove to be very useful
Bjørn Erik Ekstrøm profile photo

Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.6
Fuze
High quality audio
Adobe Connect
7.7
Fuze
High quality video
Adobe Connect
7.5
Fuze
Low bandwidth requirements
Adobe Connect
5.6
Fuze
Mobile support
Adobe Connect
5.5
Fuze

Screen Sharing

Adobe Connect
8.2
Fuze
Desktop sharing
Adobe Connect
8.1
Fuze
Whiteboards
Adobe Connect
8.3
Fuze

Online Meetings / Events

Adobe Connect
7.7
Fuze
Calendar integration
Adobe Connect
7.6
Fuze
Meeting initiation
Adobe Connect
7.5
Fuze
Integrates with social media
Adobe Connect
6.8
Fuze
Record meetings / events
Adobe Connect
8.3
Fuze
Slideshows
Adobe Connect
8.2
Fuze

Online Events Collaboration

Adobe Connect
8.4
Fuze
Live chat
Adobe Connect
8.5
Fuze
Audience polling
Adobe Connect
8.6
Fuze
Q&A
Adobe Connect
8.1
Fuze

Online Events Security

Adobe Connect
8.1
Fuze
User authentication
Adobe Connect
7.9
Fuze
Participant roles & permissions
Adobe Connect
8.0
Fuze
Confidential attendee list
Adobe Connect
8.5
Fuze

Cloud PBX

Adobe Connect
Fuze
7.0
Hosted PBX
Adobe Connect
Fuze
7.7
Multi-level Interactive Voice Response (IVR)
Adobe Connect
Fuze
7.0
User templates
Adobe Connect
Fuze
6.2
Call reports
Adobe Connect
Fuze
7.0
Directory of employee names
Adobe Connect
Fuze
7.1

Call Management

Adobe Connect
Fuze
7.4
Answering rules
Adobe Connect
Fuze
7.5
Call recording
Adobe Connect
Fuze
7.3
Call park
Adobe Connect
Fuze
7.3
Message alerts
Adobe Connect
Fuze
7.5

VoIP system collaboration

Adobe Connect
Fuze
7.6
Video conferencing
Adobe Connect
Fuze
7.3
Audio conferencing
Adobe Connect
Fuze
8.0

Mobile apps

Adobe Connect
Fuze
7.7
Mobile app for iOS
Adobe Connect
Fuze
7.6
Mobile app for Android
Adobe Connect
Fuze
7.7

Pros

Adobe Connect

  • Rearranging of room: When hosting a large presentation (of more than 300), the room can easily be converted into a customized-room or break-out session for example with ease.
  • Preparation of Rooms: You are able to prepare a presentation before hand, where all questions can be created for a poll, notes are created for yourself, presentations uploaded and tested, and also a test of the sound. This helps to ensure that all facets are in working order and ready-to-go!
  • Switch & Assigning of roles: It is very easy to switch between presenters, assign new presenters, upgrade viewers, and so forth.
  • Multi-cam views: It is great that there can be multiple web-cams from presenters used at once. I believe the limit is 4, or at least this is the most that we have tried.
  • Emailing of Chat transcript: You can easily send yourself a copy of the chat, which goes to the registered admin of the room.
Bjørn Erik Ekstrøm profile photo

Fuze

  • Scheduling and inviting attendees to a meeting is simple and straightforward.
  • Fuze allows attendees to call into the meeting via phone or to access audio and video through the Fuze app or a web browser.
  • Sharing screens is simple and changing presenters throughout the meeting is easy to do. This is great for training purposes and allowing everyone to participate and ask questions if they are seeing something different on their screen.
No photo available

Cons

Adobe Connect

  • Upload of Presentations: There seems to be a problem with the uploading of PowerPoint presentations at times. This results in multiple test, converting into PDFs, changing it up for the best results. This is because there are times when the images are lost, slides are missing or other small things.
  • Sound Issues: There have been instances where our out-of-house guest speaker has not been able to hear us (being the host). This resulted in a lot of typing back and forth between people. Also, there are times when there the is a lot of echoing in the room, so testing is absolutely recommended.
  • Reporting on Attendees: There should be a way to ensure that all email address are collected to show to the host who attended. At times, participants use fake name, abbreviations, and so forth. So this means that it can be very time consuming to review at the end. Plus, we use Marketo for the follow-up activities and Adobe does not transmit the right statuses, so this requires a manual fix at times. More time being taken.
  • New release of product features: It has taken a long time to get video recordings to be converted into MP4, which now can be done.
Bjørn Erik Ekstrøm profile photo

Fuze

  • Network stability for instant messaging and video. While voice has performed at the high level we would expect, any minor disruption in the connection will disrupt IM and video. I would like to see greater tolerance for common network speed bumps.
  • Expanded functionality for the preferred device and Fuze Desktop connection. For example, I would like to be able to transfer a call from my Fuze desktop to the preferred device and listen to voicemails on the preferred device via the Fuze desktop.
  • List management within Fuze desktop. We have recent calls and favorites today, but I would like the user to be able to create separate lists for quick and easy access, similar to the legacy Thinking Communicator.
Anthony Darden profile photo

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
No photo available

Fuze

Fuze 7.4
Based on 13 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo

Fuze

Fuze 7.1
Based on 6 answers
Because it just works. That's what I need my phone system to do.
Trent Martin, PMP profile photo

Reliability and Availability

Adobe Connect

Adobe Connect 5.5
Based on 1 answer
No answer on this topic is available.

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

Adobe Connect

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Adobe Connect

Adobe Connect 7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available

Fuze

Fuze 6.6
Based on 59 answers
Fuze support has been great each time I've called and very responsive. Their network engineers are knowledgeable in the product. We've also been able to get things to work on our own with some help and they have gone the extra mile to help us with some challenging business call-flows.
Nick Cooper profile photo

In-Person Training

Adobe Connect

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

Adobe Connect

Adobe Connect 7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available

Fuze

Fuze 7.6
Based on 58 answers
Ensure you work diligently on the Workshops to design the system and try to think of the way that the platform can be used to its full potential rather than focusing on how it can replace an existing system like for like. Listen to the advice of the Fuze consultants as they have done this many times and have many superb insights in how the system should be used.
James Greene profile photo

Alternatives Considered

Adobe Connect

RVIBE is platform agnostic so we know and use any and all virtual platforms depending on our clients requirements. Platforms like WebEx, GoToMeeting, Zoom, Blue Jeans, On24, Skype, Google Hangouts, Lync, Wiggio, ect all have similar options and their own niches in the virtual platform space but if you are serious about Virtual Instructor Led Training or highly engaging webinars Adobe Connect is RVIBE's choice.
Andy Gallas profile photo

Fuze

Technology leadership, availability, and price.
No photo available

Scalability

Adobe Connect

Adobe Connect 5.0
Based on 1 answer
No answer on this topic is available.

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

Adobe Connect

  • I can't answer for the other departments, but for our specific teams, AC has allowed us to present a much more immersive and comprehensive training experience for our students. It's a comfortable, inviting environment, which is critical for an online classroom. Sitting in front of a screen for 6 hours is tough. Add to that the training component, and attendees will tire quickly, get frustrated at seemingly stupid hurdles and ultimately the training ecosystem causes the actual training content to get lost in the shuffle. Smooth transitions, easily navigated sections and loads of options make AC come together for us all.
Maximus Mednick profile photo

Fuze

  • It has saved us a lot of money
  • Resources that used to support our old in-house phone system are now free to do other things
Trent Martin, PMP profile photo

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

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