What users are saying about

Adobe Connect

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289 Ratings

Fuze

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90 Ratings

Adobe Connect

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289 Ratings
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Score 7.6 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

Figure out if you're looking for a conferencing tool or a training tool. If the primary purpose is going to be for web meetings, then I would likely look elsewhere. There is better standalone conferencing software. If you're trying to upgrade your training platform, this is a great option. They offer an abundance of tools that make this a viable option for those who will be presenting without producers as well.
Zach Wasson profile photo

Fuze

Fuze would be my go-to tool for any business, whether 5 employees or 50,000 employees. They unite all your users on a common communication platform that has chat, voice, and video, desktop sharing, voicemail, call flow features, advanced call routing, queueing, and distribution. Fuze is really the choice I'd recommend for anyone.
D. SKye Hodges profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
Fuze
High quality audio
Adobe Connect
8.1
Fuze
High quality video
Adobe Connect
7.6
Fuze
Low bandwidth requirements
Adobe Connect
5.9
Fuze
Mobile support
Adobe Connect
6.1
Fuze

Screen Sharing

Adobe Connect
8.8
Fuze
Desktop sharing
Adobe Connect
8.8
Fuze
Whiteboards
Adobe Connect
8.7
Fuze

Online Meetings / Events

Adobe Connect
8.3
Fuze
Calendar integration
Adobe Connect
8.2
Fuze
Meeting initiation
Adobe Connect
8.0
Fuze
Integrates with social media
Adobe Connect
7.7
Fuze
Record meetings / events
Adobe Connect
8.8
Fuze
Slideshows
Adobe Connect
8.9
Fuze

Online Events Collaboration

Adobe Connect
8.9
Fuze
Live chat
Adobe Connect
9.0
Fuze
Audience polling
Adobe Connect
9.2
Fuze
Q&A
Adobe Connect
8.5
Fuze

Online Events Security

Adobe Connect
8.6
Fuze
User authentication
Adobe Connect
8.4
Fuze
Participant roles & permissions
Adobe Connect
8.5
Fuze
Confidential attendee list
Adobe Connect
9.0
Fuze

Cloud PBX

Adobe Connect
Fuze
6.9
Hosted PBX
Adobe Connect
Fuze
7.6
Multi-level Interactive Voice Response (IVR)
Adobe Connect
Fuze
7.4
User templates
Adobe Connect
Fuze
6.2
Call reports
Adobe Connect
Fuze
6.4
Directory of employee names
Adobe Connect
Fuze
6.7

Call Management

Adobe Connect
Fuze
7.3
Answering rules
Adobe Connect
Fuze
7.2
Call recording
Adobe Connect
Fuze
7.4
Call park
Adobe Connect
Fuze
7.5
Message alerts
Adobe Connect
Fuze
7.0

VoIP system collaboration

Adobe Connect
Fuze
7.9
Video conferencing
Adobe Connect
Fuze
7.5
Audio conferencing
Adobe Connect
Fuze
8.2

Mobile apps

Adobe Connect
Fuze
7.7
Mobile app for iOS
Adobe Connect
Fuze
7.6
Mobile app for Android
Adobe Connect
Fuze
7.8

Pros

  • Rearranging of room: When hosting a large presentation (of more than 300), the room can easily be converted into a customized-room or break-out session for example with ease.
  • Preparation of Rooms: You are able to prepare a presentation before hand, where all questions can be created for a poll, notes are created for yourself, presentations uploaded and tested, and also a test of the sound. This helps to ensure that all facets are in working order and ready-to-go!
  • Switch & Assigning of roles: It is very easy to switch between presenters, assign new presenters, upgrade viewers, and so forth.
  • Multi-cam views: It is great that there can be multiple web-cams from presenters used at once. I believe the limit is 4, or at least this is the most that we have tried.
  • Emailing of Chat transcript: You can easily send yourself a copy of the chat, which goes to the registered admin of the room.
Bjørn Erik Ekstrøm profile photo
  • The Fuze implementation process was the smoothest and best-organized roll-out of any major infrastructure project I have been involved with. The engineering and sales team provided a clear roadmap, stuck to it, and performed flawlessly.
  • The system stability, voice quality, user provisioning and de-provisioning, and overall ease of use is something Fuze has done particularly well. Whatever I need is there in the portal, and the 'take-it-for-granted' feeling the users have is a huge strength.
  • Continuous improvement- in the two years this company has used Fuze we have seen numerous updates to the softphone, new features in the desktop phones, and constant communication from our customer advocates and support team.
  • Tech support- rarely used but responsive and experienced, a definite strength.
Michael Bartlett profile photo

Cons

  • Adobe Connect is very deep and very broad. It is not for someone who is looking for a simple chat client. Occasionally I will find someone who wants just one button to push to make the product go. Adobe Connect isn't like that. It is the "grown ups' product" and it has very deep capabilities.
  • Adobe Connect is modular -- each module has a specific function that maps to use case business needs. This depth is often a little confusing at first, because each module has its own learning curve. At the end of the day, it is a very good thing, but you need to plan a little time to get familiar with what the modules you have purchased do, because they are deep.
  • Adobe Connect has the ability to do quite advanced, powerful things. The flip side of this is that you need to be an adult about choosing what you are going to inflict on your audience. For example, you can conduct very highly engaging sessions with interactive elements that are respectful of your audience's bandwidth. Or you can be an absolute boor and force your audience to need a 1 Meg internet connection to have a good experience. But you need to be an adult and make good choices. In a way, this is the flip side of power -- you have to use it responsibly. Other products that don't do very much solve this problem quite differently -- they prevent you from doing anything substantive that could consume too much bandwidth. Of course, that is a primary reason people move up to Adobe Connect -- because they want something better.
No photo available
  • A more aggressive end-user training and help scenario. Users who are unfamiliar with UCaaS and are wedded to the traditional role of the desktop phone can be slow picking up the idea of a UCaaS account and all the benefits and possibilities. More visible links and reminders on the phones, softphones, and apps, and easy access to short videos put right in front of users' eyes might help user adoption.
Michael Bartlett profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
No photo available
Fuze7.1
Based on 9 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
Fuze6.5
Based on 4 answers
I have found it easy to use once you understand the interfaces
No photo available

Reliability and Availability

Adobe Connect5.5
Based on 1 answer
No answer on this topic is available.
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Fuze6.3
Based on 47 answers
We subscribe to a higher level of support, which provides us a dedicated person who can bring teams together behind the scenes to tackle any issue we have or answer any question. It's been very effective for us and provides a level of service that is unmatched by the bigger bells.
Anthony Darden profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
Fuze7.8
Based on 46 answers
From a network engineer perspective, deployment was pretty smooth, there were no major issues encountered. Some minor firewall tweaking was required. From end user adoption perspective, it is a mixed bag, but a lot of it is human factor, although the improvements I listed would help make it smoother.
Igor Pelipenko profile photo

Alternatives Considered

We looked at GoToMeeting and WebEx, and for our size and the number of sessions we do, they did not make as much sense financially. Although Adobe Connect may seem like it requires a lot of money up front, the others make up for it in the end because of additional charges for meetings over a certain size, etc. We also preferred the interface of Adobe Connect as well as the high-quality recordings and server storage.
No photo available
In all honesty, it's really similar. There may be a couple things here and there that I couldn't find access to on Adobe Connect and on AnyMeeting, so Fuze is better in that aspect. It's basically the same software though. I think it might be a good idea to at least make the LOOK of it drastically different even if the functionality is the same, so people know what product they're using and what product they prefer.
Brooke Schell profile photo

Scalability

Adobe Connect5.0
Based on 1 answer
No answer on this topic is available.
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Unfortunately, some of our marketers have actually stopped doing Web conferences with their attorneys due to our reliability issues with the software. We're losing out on key touchpoints with our clients and prospects because of reliability and complexity issues.
  • I think the ability to do Web conferences does help greatly. It's another service we can offer to existing clients to present in-house CLE series for their GCs. It also helps establish our attorneys as thoguht leaders in a given area.
  • I think one of our biggest issues is the reliability of the software, which many times can reflect badly on us and in turn may make our contacts not come back for a second web conference. We hope that the content we provide outweighs any technical issues our participants have, but we cannot be sure of this factor.
Ellie Kemmeter profile photo
  • Much quicker dialing, many more outreach calls.
  • Great for working from home and using my computer and mobile device to make calls. Increases my work flexibility.
Will Sharry profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Connect More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information