What users are saying about

Adobe Connect

281 Ratings

Fuze

88 Ratings

Adobe Connect

281 Ratings
Score 7.5 out of 101

Fuze

88 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Fuze

It is a phone system suitable for a large organization, however I believe it still requires improvement in areas such as support, interface design, and ease of use for virtual online meetings (what other people would call webinars). Unfortunately, off the top of my head, I cannot name another phone service that I would highly recommend over Fuze, but as I have had many frustrating "support" calls, I have to knock my rating down a few notches.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
Fuze
High quality audio
Adobe Connect
7.9
Fuze
High quality video
Adobe Connect
7.0
Fuze
Low bandwidth requirements
Adobe Connect
5.4
Fuze
Mobile support
Adobe Connect
5.7
Fuze

Screen Sharing

Adobe Connect
8.8
Fuze
Desktop sharing
Adobe Connect
8.8
Fuze
Whiteboards
Adobe Connect
8.8
Fuze

Online Meetings / Events

Adobe Connect
8.0
Fuze
Calendar integration
Adobe Connect
7.9
Fuze
Meeting initiation
Adobe Connect
7.6
Fuze
Integrates with social media
Adobe Connect
7.0
Fuze
Record meetings / events
Adobe Connect
8.5
Fuze
Slideshows
Adobe Connect
8.9
Fuze

Online Events Collaboration

Adobe Connect
9.1
Fuze
Live chat
Adobe Connect
9.2
Fuze
Audience polling
Adobe Connect
9.7
Fuze
Q&A
Adobe Connect
8.6
Fuze

Online Events Security

Adobe Connect
8.6
Fuze
User authentication
Adobe Connect
8.4
Fuze
Participant roles & permissions
Adobe Connect
8.3
Fuze
Confidential attendee list
Adobe Connect
9.2
Fuze

Cloud PBX

Adobe Connect
Fuze
6.9
Hosted PBX
Adobe Connect
Fuze
7.4
Multi-level Interactive Voice Response (IVR)
Adobe Connect
Fuze
7.5
User templates
Adobe Connect
Fuze
6.2
Call reports
Adobe Connect
Fuze
6.6
Directory of employee names
Adobe Connect
Fuze
7.0

Call Management

Adobe Connect
Fuze
7.4
Answering rules
Adobe Connect
Fuze
7.2
Call recording
Adobe Connect
Fuze
7.8
Call park
Adobe Connect
Fuze
7.6
Message alerts
Adobe Connect
Fuze
6.9

VoIP system collaboration

Adobe Connect
Fuze
8.2
Video conferencing
Adobe Connect
Fuze
8.2
Audio conferencing
Adobe Connect
Fuze
8.3

Mobile apps

Adobe Connect
Fuze
7.6
Mobile app for iOS
Adobe Connect
Fuze
7.5
Mobile app for Android
Adobe Connect
Fuze
7.6

Pros

  • Polling
  • Lots of 3rd party add ons available
  • desktop sharing
Mark Nowowiejski profile photo
  • Fuze makes it very easy to join an existing meeting in progress. If a user finds it difficult or frustrating to join in, they may not end up attending the meeting and could potentially miss out on crucial information.
  • Fuze seems to have great connectivity. I've never been dropped from a meeting, nor have I witnessed anyone in my meetings get booted.
  • Fuze makes it very convenient to connect to a meeting no matter what kind of participation your technology allows.
Brooke Schell profile photo

Cons

  • User Interface is dated
  • Setting up meeting is cumbersome, many of our instructors get confused by it
  • Being able to download recording to local computer is way over due
Mark Nowowiejski profile photo
  • Increase compatibility with various wireless headsets.
  • Adding the ability to forward to a number via App settings vs portal.thinkingphones.com
  • Use the same password to login to Fuze app and Fuze portal
  • Option to record calls via Fuze Application
Chris Librel profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
Given our recent success with Adobe Connect in deploying enterprise-wide training solutions and our subsequent investment in on-boarding designers and facilitators to deploy additional projects using it, I can see no reason we would not renew or change to another provider at this time. While Adobe Connect is a sophisticated solution, the learning curve is not nearly as steep comparable to other products, which has helped us quickly expand our use of it across the company.
Sean McCarty profile photo
Fuze7.1
Based on 9 answers
Overall ease of use with the product. It helps of move quicker and more efficient all while providing us the necessary information that we need on the back end. A great product for any organization to adopt, especially if you have a sales department who are responsible for generating revenue. Highly recommend Fuze
No photo available

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
Fuze6.4
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

Adobe Connect5.5
Based on 1 answer
No answer on this topic is available.
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Fuze6.5
Based on 46 answers
Their support team has constantly failed to meet their SLAs for even basic support requests. Their only recommendation to me to "fix" this was to call or email back in to "escalate" the case. Frankly, that's not really acceptable.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
Fuze7.7
Based on 45 answers
Given the complexity of our setup and user base, the implementation for our organization went very smoothly. No transition is seamless, but they did very well to keep things going and we did not lose a single day of business during the transition.
No photo available

Alternatives Considered

I've worked for several conferencing companies and have supported a lot of online products. I've talked a lot about what Adobe Connect does well and not so well in this review, but the customization and flexibility you get with Adobe Connect is the main reason I find it to be the best collaboration technology out there. I can completely brand and customize my meeting room to use only the features that I need. I can turn on/off any feature with a simple mouse click. I can prepapre several different layouts to quickly change the look and function of my virtual meeting room. Adobe Connect also allows developers to create functionality that doesn't come out of the box. You can create custom .swf files that are like apps for your meeting room and they add both functionality and fun into the Adobe Connect experience. Third party developers have created custom .swf files for closed captioning, rock paper scissors, Jeopardy style trivia games, countdown timers, clocks, mp3 players and much more. Adobe Connect goes way beyond just screen sharing
Erik Crawford profile photo
We also looked at Ring Central.
No photo available

Scalability

Adobe Connect5.0
Based on 1 answer
No answer on this topic is available.
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Adobe connect has helped address travel time and costs. This has positively impacted our business objectives.
  • Adobe connect does not have a per user fee. This is helpful when doing informational webinars for users across the state.
  • The content management area has helped with server costs and information sharing.
Michael Martinez profile photo
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.
Brooke Schell profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Connect More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information