What users are saying about

Adobe Connect

281 Ratings
Score 7.5 out of 101

WebEx Support Center

33 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

WebEx Support Center

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
WebEx Support Center
High quality audio
Adobe Connect
7.9
WebEx Support Center
High quality video
Adobe Connect
7.0
WebEx Support Center
Low bandwidth requirements
Adobe Connect
5.4
WebEx Support Center
Mobile support
Adobe Connect
5.7
WebEx Support Center

Screen Sharing

Adobe Connect
8.8
WebEx Support Center
Desktop sharing
Adobe Connect
8.8
WebEx Support Center
Whiteboards
Adobe Connect
8.8
WebEx Support Center

Online Meetings / Events

Adobe Connect
8.0
WebEx Support Center
Calendar integration
Adobe Connect
7.9
WebEx Support Center
Meeting initiation
Adobe Connect
7.6
WebEx Support Center
Integrates with social media
Adobe Connect
7.0
WebEx Support Center
Record meetings / events
Adobe Connect
8.5
WebEx Support Center
Slideshows
Adobe Connect
8.9
WebEx Support Center

Online Events Collaboration

Adobe Connect
9.1
WebEx Support Center
Live chat
Adobe Connect
9.2
WebEx Support Center
Audience polling
Adobe Connect
9.7
WebEx Support Center
Q&A
Adobe Connect
8.6
WebEx Support Center

Online Events Security

Adobe Connect
8.6
WebEx Support Center
User authentication
Adobe Connect
8.4
WebEx Support Center
Participant roles & permissions
Adobe Connect
8.3
WebEx Support Center
Confidential attendee list
Adobe Connect
9.2
WebEx Support Center

Remote Administration

Adobe Connect
WebEx Support Center
9.4
Screen sharing
Adobe Connect
WebEx Support Center
9.7
File transfer
Adobe Connect
WebEx Support Center
9.3
Instant message
Adobe Connect
WebEx Support Center
9.5
Secure remote access with Smart Card authentication
Adobe Connect
WebEx Support Center
8.0
Access to sleeping/powered-off computers
Adobe Connect
WebEx Support Center
9.0
Over-the-Internet remote session
Adobe Connect
WebEx Support Center
9.7
Initiate remote control from mobile
Adobe Connect
WebEx Support Center
9.0
Remote management of servers & workstations
Adobe Connect
WebEx Support Center
10.0
Remote Active Directory® management
Adobe Connect
WebEx Support Center
9.0
Centralized management dashboard
Adobe Connect
WebEx Support Center
9.5
Session record
Adobe Connect
WebEx Support Center
9.5
Annotations
Adobe Connect
WebEx Support Center
10.0
Monitoring and Alerts
Adobe Connect
WebEx Support Center
10.0
Multi-platform remote control
Adobe Connect
WebEx Support Center
9.5

Pros

  • Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
  • The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
  • File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
  • Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect
Shauna Stermer profile photo
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson profile photo

Cons

  • Our biggest complaint is always the lag in VoIP conferencing. It seems to fluctuate, but we can have as much as 5-7 seconds of delay at times. This can be a quick way to stifle any discussion that might be taking place. This ends up with a lot of people talking over one another.
  • First-time users sometimes have issues getting the program to open. There is an initial download to get the meeting rooms open and if it doesn't happen automatically, we need to instruct users to try and rejoin the meeting. This isn't a difficult step, but it can prove to be annoying when working with 30-50 new users at one time.
Zach Wasson profile photo
  • Cost - It isn't cheap, relative to other offerings. There are certainly other competing products out there that are far less expensive than WebEx Support Center. You're getting best-of-breed, but you're paying for it.
  • Skill level for Technician - The interface, while robust, can be a touch daunting for a novice user. There are certainly competing products out there with slightly more simplified interfaces for less technically adept users. That is a non-issue for us, but certainly, something to consider for the less technically-inclined.
  • One login per license - Some competing products allow multiple user accounts per license with just one concurrent login, but WebEx Support Center keeps this strictly 1:1.
Kurt Ferguson profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
Given our recent success with Adobe Connect in deploying enterprise-wide training solutions and our subsequent investment in on-boarding designers and facilitators to deploy additional projects using it, I can see no reason we would not renew or change to another provider at this time. While Adobe Connect is a sophisticated solution, the learning curve is not nearly as steep comparable to other products, which has helped us quickly expand our use of it across the company.
Sean McCarty profile photo
WebEx Support Center9.8
Based on 2 answers
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet
Shawn Oudavanh profile photo

Usability

Adobe Connect9.0
Based on 5 answers
I like the interface, especially for someone using Adobe products. The continuity across softwares helps with functionality.
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
I liked it.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Engaging sessions:If you are looking for an engaging session with loads of interactions and use of features. GoToMeeting/Webinar doesn't cut it as it lacks features, ClickMeeting is a great alternative, WebinarGeek can definitely hold up by is limited to the Dutch language for now. Sales meeting with potential client:GoToMeeting is our preferred choice as it is very easy to connect, conduct the presentation, and engage in conversation. The only drawback is that you have to download and install a program, where AdobeConnect is now turning to a cloud based system (was set for release when watching a release webinar).Statistics and Customisation:ClickMeeting is by far the most flexible in terms of providing statistics on users and production of a report on the event. It can also be tailored to be branded with a small fee. Price:WebinarGeeks is the tool that provides best value for money. The testing was a little more cumbersome due to my lack of Dutch; where a colleague had to help me a lot. ClickMeeting would be the second choice for price.
Bjørn Erik Ekstrøm profile photo
GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of functionality in common, and I'd argue that GoToAssist is a little bit more user-friendly, but we found the overall quality and performance of the WebEx Support Center software to be superior.We use VNC Connect internally for VDI access due to cost and efficiency, but it is more intended as console-level access and lacks many of the features that WebEx Support Center has. We use both products because we feel their niches are significantly different.
Kurt Ferguson profile photo

Return on Investment

  • We turned what was formerly an annual mini-conference into a series of webinars, allowing us and our members to save on meeting and travel expenses.
  • We have added value to our members' experience, because we can now offer many virtual opportunities year-round as opposed to only during live events throughout the year. The visual and interactive elements of a webinar make them more attractive as a learning experience than a simple teleconference. And because the webinars are recorded, members can view them at their leisure.
  • We've been able to expand what we offer to our chapters in terms of support from the national office, and we've given them an additional means of delivering professional development opportunities to their local members.
No photo available
  • Webex helps us give a better understanding of how our client's system is setup. This allows us to support our customers efficiently.
  • Webex lets us build rapport with our clients and are customers know we are a Webex away from the support they need.
  • With different schedules and meetings everyday our group sometimes cannot attend import release changes. With Webex it is available on demand.
Shawn Oudavanh profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Support Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details