What users are saying about

Adobe Connect

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288 Ratings

WebEx Support Center

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33 Ratings

Adobe Connect

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288 Ratings
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Score 7.6 out of 101

WebEx Support Center

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33 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

WebEx Support Center

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
WebEx Support Center
High quality audio
Adobe Connect
8.1
WebEx Support Center
High quality video
Adobe Connect
7.6
WebEx Support Center
Low bandwidth requirements
Adobe Connect
5.9
WebEx Support Center
Mobile support
Adobe Connect
6.1
WebEx Support Center

Screen Sharing

Adobe Connect
8.8
WebEx Support Center
Desktop sharing
Adobe Connect
8.8
WebEx Support Center
Whiteboards
Adobe Connect
8.7
WebEx Support Center

Online Meetings / Events

Adobe Connect
8.3
WebEx Support Center
Calendar integration
Adobe Connect
8.2
WebEx Support Center
Meeting initiation
Adobe Connect
8.0
WebEx Support Center
Integrates with social media
Adobe Connect
7.7
WebEx Support Center
Record meetings / events
Adobe Connect
8.8
WebEx Support Center
Slideshows
Adobe Connect
8.9
WebEx Support Center

Online Events Collaboration

Adobe Connect
8.9
WebEx Support Center
Live chat
Adobe Connect
9.0
WebEx Support Center
Audience polling
Adobe Connect
9.2
WebEx Support Center
Q&A
Adobe Connect
8.5
WebEx Support Center

Online Events Security

Adobe Connect
8.6
WebEx Support Center
User authentication
Adobe Connect
8.4
WebEx Support Center
Participant roles & permissions
Adobe Connect
8.5
WebEx Support Center
Confidential attendee list
Adobe Connect
9.0
WebEx Support Center

Remote Administration

Adobe Connect
WebEx Support Center
9.4
Screen sharing
Adobe Connect
WebEx Support Center
9.7
File transfer
Adobe Connect
WebEx Support Center
9.3
Instant message
Adobe Connect
WebEx Support Center
9.5
Secure remote access with Smart Card authentication
Adobe Connect
WebEx Support Center
8.0
Access to sleeping/powered-off computers
Adobe Connect
WebEx Support Center
9.0
Over-the-Internet remote session
Adobe Connect
WebEx Support Center
9.7
Initiate remote control from mobile
Adobe Connect
WebEx Support Center
9.0
Remote management of servers & workstations
Adobe Connect
WebEx Support Center
10.0
Remote Active Directory® management
Adobe Connect
WebEx Support Center
9.0
Centralized management dashboard
Adobe Connect
WebEx Support Center
9.5
Session record
Adobe Connect
WebEx Support Center
9.5
Annotations
Adobe Connect
WebEx Support Center
10.0
Monitoring and Alerts
Adobe Connect
WebEx Support Center
10.0
Multi-platform remote control
Adobe Connect
WebEx Support Center
9.5

Pros

  • Provides a recorded archive of meetings and training webinars. This fact is important as we need a record of the events and redistribute archived training.
  • Allows many participants to attend the Live Webinars or meetings without issue. As the number of participants is not the same each time, having the ability to invite as many as possible is a real plus.
  • Provides a log in the email with a link and connection information for people to join the meeting or webinar. This step is important as without it, people could not actually enjoy the benefits of the meeting or webinar.
Anissa Harris profile photo
  • Easy Remote Access - Easy to install and doesn't require much interaction. It also doesn't matter if the user has admin rights, you can still connect and see what's going on using the temporary executable.
  • Deep Access Options - You can view the user's screen, take control of their screen, send files, and retrieve files, chat and save the history. It's a great tool for troubleshooting and training users.
  • Great Network performance - Even when users don't have a fast internet connection, speed is still adequate and my team can help them quickly.
No photo available

Cons

  • Although it is a necessity to have the login email information shared with participants, we have had occasions when the link did not work properly or--more often--the Meeting ID did not allow the participant to enter the meeting room. As this is an issue that is only discovered at the meeting time (you cannot "try it" before the meeting time), it is problematic when it does not work.
  • Adobe Connect does not have the ability to SHARE SCREENS. There is one presenter who can put up documents for the participants to view, but there is no ability to change the Presenter so that multiple screens could be shared. In a roundtable discussion, it would be helpful if different people could share or trade control during the same meeting.
  • There is no ability to see the participants. Although I am sometimes in my lounge clothes when I attend an Adobe Connect meeting, face-to-face contact is helpful for engaging with an audience or for nonverbal communication. Although I think each participant should have control over the ability to use or not use video, I think it should be an option.
Anissa Harris profile photo
  • One login per license - Some competing products allow multiple user accounts per license with just one concurrent login, but WebEx Support Center keeps this strictly 1:1, which gets steep.
  • Cost - This is a result of the above license structure. WebEx is not cheap, relative to other offerings. However for speed, security, and accuracy. You're getting best-of-breed, but you're paying for it.
No photo available

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
WebEx Support Center9.8
Based on 2 answers
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet
Shawn Oudavanh profile photo

Usability

Adobe Connect9.0
Based on 5 answers
I like the interface, especially for someone using Adobe products. The continuity across softwares helps with functionality.
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

BB Collaborate used to have a horrific UI, now that has improved but the functions aren't there yet.In demoing the tool and Blackboard World 2015 it seemed very unstable.
Mark Nowowiejski profile photo
Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
No photo available

Return on Investment

  • Positive: Creation of Video Catalogue for existing customers.
  • Helps customer retention through nurturing and providing of content that is easily catalogued.
  • Positive: Links for sales & customer service.
  • Rooms and layouts can be styled and cloned easily. This saves time and ensures that content is always available once it has been created. Definitely helps to add to the bottom line through the professionalism.
  • Negative: Use of some PowerPoint presentations and LeadGen webinars.
  • Some presentations fail and partially load for no apparent reason. Has meant that some webinars weren't as fluid as we liked and time lost to figure out the issues.
  • Negative: API with Marketo.
  • The syncing of information between AdobeConnect and Marketo is not entirely reliable. Of 100 leads, about 40 will synced, where the last 60 will have to be manually checked and converted. This means that a CSV file is pulled from Adobe and also from Marketo, where every signup is then cross verified manually. Extremely time consuming.
  • Negative: Can't use KeyNotes.
  • Means that some presentations have to be converted to ensure usage. Animations are lost and other design elements.
Bjørn Erik Ekstrøm profile photo
  • Lower costs
  • Security
No photo available

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Support Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details