What users are saying about
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Top Rated
540 Ratings
22 Ratings
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Score 8.7 out of 100

Hootsuite

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Top Rated
540 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

Hootsuite

The Hootsuite free version is great for small businesses that do not need extremely detailed tracking. It can easily publish content across multiple social media formats. I have not had any issues in content failing to publish because of software error. The at-a-glance analytics provides a lot of information when targeted a specific age range or the time when subscribers are online. It has worked well for my private business.
Trish Lofton | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Experience Manager Livefyre
Hootsuite
7.0
Boolean keyword searches
Adobe Experience Manager Livefyre
Hootsuite
6.9
Filtering out noise/spam
Adobe Experience Manager Livefyre
Hootsuite
6.1
Sentiment analysis
Adobe Experience Manager Livefyre
Hootsuite
6.6
Broad channel coverage
Adobe Experience Manager Livefyre
Hootsuite
8.3

Publishing

Adobe Experience Manager Livefyre
Hootsuite
8.1
Content planning and scheduling
Adobe Experience Manager Livefyre
Hootsuite
9.2
Audience targeting
Adobe Experience Manager Livefyre
Hootsuite
7.4
Content optimization
Adobe Experience Manager Livefyre
Hootsuite
7.6
Workflow management
Adobe Experience Manager Livefyre
Hootsuite
8.2

Engagement

Adobe Experience Manager Livefyre
Hootsuite
7.7
Automated routing and prioritization
Adobe Experience Manager Livefyre
Hootsuite
7.5
Customer interaction histories
Adobe Experience Manager Livefyre
Hootsuite
7.6
Bulk actions
Adobe Experience Manager Livefyre
Hootsuite
8.0

Marketing

Adobe Experience Manager Livefyre
Hootsuite
6.8
Lead generation
Adobe Experience Manager Livefyre
Hootsuite
6.9
Content marketing
Adobe Experience Manager Livefyre
Hootsuite
7.3
Paid media management
Adobe Experience Manager Livefyre
Hootsuite
6.5
Campaigns and promotions
Adobe Experience Manager Livefyre
Hootsuite
6.6

Channel coverage/integration

Adobe Experience Manager Livefyre
Hootsuite
8.5
Twitter
Adobe Experience Manager Livefyre
Hootsuite
9.4
Facebook
Adobe Experience Manager Livefyre
Hootsuite
9.1
LinkedIn
Adobe Experience Manager Livefyre
Hootsuite
8.9
Google+
Adobe Experience Manager Livefyre
Hootsuite
8.8
Instagram
Adobe Experience Manager Livefyre
Hootsuite
7.5
Pinterest
Adobe Experience Manager Livefyre
Hootsuite
8.2
YouTube
Adobe Experience Manager Livefyre
Hootsuite
7.6

Reporting/analytics

Adobe Experience Manager Livefyre
Hootsuite
7.2
Campaign success analytics
Adobe Experience Manager Livefyre
Hootsuite
7.3
Real-time tracking
Adobe Experience Manager Livefyre
Hootsuite
7.5
Competitor analysis
Adobe Experience Manager Livefyre
Hootsuite
6.7

Account management

Adobe Experience Manager Livefyre
Hootsuite
8.0
Role-based user permissions & privileges
Adobe Experience Manager Livefyre
Hootsuite
8.2
Mobile access
Adobe Experience Manager Livefyre
Hootsuite
7.8

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

Hootsuite

  • When it works, the ability to write ONE post and apply it to multiple platforms is great. Huge timesaver, and ensures consistency of content across your platforms.
  • The customizability of streams is a cool feature. You can really dial in a dashboard that fits your unique needs, instead of trying to adapt yourself to a default vanilla setup. Whichever content streams (both existing and scheduled) are important to you can be placed front and center and edited as needed.
Brock Ross | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

Hootsuite

Hootsuite 8.4
Based on 73 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

Hootsuite

Hootsuite 9.3
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 18 answers
Gliches have made it a bit of a bind, particularly when you just want to 'click and send' a web article after you have read it - and then you have to deal with support (a great team but not always able to solve the problems with the gliches). Gliches with it loading properly, gliches with 'double ups in FB on the posts (the personal page and the business page if both clicked will lead to 2 lots of postings to each page!)
Michael Royal | TrustRadius Reviewer

Performance

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 16 answers
HootSuite does everything it is designed to do very well: the product's performance is very reliable and efficient. Like other tools, there is always a room for new developments and updates, and the HootSuite team recognizes this and focuses on new development as well.
Igors Skute | TrustRadius Reviewer

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

Hootsuite

Hootsuite 7.4
Based on 49 answers
The system is pretty self-guided so I haven't had much need for support. The support forum and could be better, chat feature and email work when needed without too much time to wait for help. You'll know if they are online to chat or not. I find chat is the fastest way to get questions answered
Matthew Veil | TrustRadius Reviewer

Online Training

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 8 answers
HootSuite offers all the necessary online materials, including guidelines on how to use and also optimize usage of the tool. There are numerous video trainings and lots of webinars, so there is no lack of basic training information. Users that want to use HootSuite for professional purposes, like market segment analysis or competitor analysis might need to request private training options.
Igors Skute | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 43 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

Hootsuite

Main other tool we looked at was Buffer. While I like both of them, the free version of Hootsuite allowed us to connect to 3 social media platforms and we prefer the calendar and stream layouts for management of activity.
Ed Hart | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

Hootsuite

  • It enables me to spend less time worry about posting and I'm able to schedule and walk away. Saves time, which increases productivity.
  • Being unable to tag companies and people on LinkedIn impacts the reach and engagement of my posts, which impacts monthly success, which negatively impacts my social efforts overall.
  • Having an easy, formal review process between us and client is a huge help in saving time for us and the client. Saved time = saved money/productivity.
Jarad Matula, MBA | TrustRadius Reviewer

Screenshots

Adobe Experience Manager Livefyre

Hootsuite

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
Hootsuite
8.3

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
Hootsuite
8.4

Usability

Adobe Experience Manager Livefyre
7.3
Hootsuite
9.3

Reliability and Availability

Adobe Experience Manager Livefyre
Hootsuite
10.0

Performance

Adobe Experience Manager Livefyre
Hootsuite
10.0

Support Rating

Adobe Experience Manager Livefyre
8.2
Hootsuite
7.4

In-Person Training

Adobe Experience Manager Livefyre
Hootsuite
6.0

Online Training

Adobe Experience Manager Livefyre
Hootsuite
10.0

Implementation Rating

Adobe Experience Manager Livefyre
Hootsuite
10.0

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