ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.
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Benefitfocus
Score 7.7 out of 10
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Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.
ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
I love that I can balance the payroll and send it knowing it is 100% correct.
I can process payroll as late as 6pm and have it back the next day.
I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Great at selling their product but not keeping their promises.
Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
