What users are saying about

ADP TotalSource

15 Ratings

syncHR

4 Ratings

ADP TotalSource

15 Ratings
Score 6.9 out of 101

syncHR

4 Ratings
Score 6 out of 101

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Likelihood to Recommend

ADP TotalSource

ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Kimberly Cavanaugh, PHR profile photo

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
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Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
syncHR
9.4
Employee demographic data
ADP TotalSource
7.3
syncHR
9.0
Employment history
ADP TotalSource
8.3
syncHR
10.0
Job profiles and administration
ADP TotalSource
7.7
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
syncHR
10.0
Organizational charting
ADP TotalSource
8.5
syncHR
10.0
Organization and location management
ADP TotalSource
7.4
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.3
syncHR
8.0

Payroll Management

ADP TotalSource
8.7
syncHR
9.4
Pay calculation
ADP TotalSource
8.4
syncHR
10.0
Support for external payroll vendors
ADP TotalSource
9.7
syncHR
Benefit plan administration
ADP TotalSource
8.7
syncHR
9.0
Direct deposit files
ADP TotalSource
9.0
syncHR
10.0
Salary revision and increment management
ADP TotalSource
9.3
syncHR
10.0
Reimbursement management
ADP TotalSource
7.0
syncHR
8.0

Leave and Attendance Management

ADP TotalSource
8.5
syncHR
9.0
Approval workflow
ADP TotalSource
8.0
syncHR
9.0
Balance details
ADP TotalSource
8.5
syncHR
9.0
Annual carry-forward and encashment
ADP TotalSource
9.0
syncHR
9.0

Employee Self Service

ADP TotalSource
8.3
syncHR
9.2
View and generate pay and benefit information
ADP TotalSource
8.7
syncHR
10.0
Update personal information
ADP TotalSource
8.7
syncHR
10.0
View company policy documentation
ADP TotalSource
8.0
syncHR
9.0
Employee recognition
ADP TotalSource
8.0
syncHR
8.0
View job history
ADP TotalSource
8.4
syncHR
9.0

Asset Management

ADP TotalSource
8.0
syncHR
10.0
Tracking of all physical assets
ADP TotalSource
8.0
syncHR
10.0

HR Reporting

ADP TotalSource
8.0
syncHR
10.0
Report builder
ADP TotalSource
8.0
syncHR
10.0
Pre-built reports
ADP TotalSource
8.0
syncHR
10.0
Ability to combine HR data with external data
ADP TotalSource
8.0
syncHR
10.0

Onboarding

ADP TotalSource
8.8
syncHR
10.0
New hire portal
ADP TotalSource
8.5
syncHR
10.0
Manager tracking tools
ADP TotalSource
9.0
syncHR
10.0

Performance and Goals

ADP TotalSource
7.0
syncHR
9.0
Corporate goal setting
ADP TotalSource
6.0
syncHR
9.0
Individual goal setting
ADP TotalSource
8.0
syncHR
9.0
Line-of sight-visibility
ADP TotalSource
6.0
syncHR
9.0
Performance tracking
ADP TotalSource
8.0
syncHR
9.0

Performance Management

ADP TotalSource
7.6
syncHR
8.4
Performance plans
ADP TotalSource
6.0
syncHR
9.0
Performance improvement plans
ADP TotalSource
9.0
syncHR
9.0
Review status tracking
ADP TotalSource
7.0
syncHR
8.0
Review reminders
ADP TotalSource
8.0
syncHR
8.0
Multiple review frequency
ADP TotalSource
8.0
syncHR
8.0

Succession Planning

ADP TotalSource
7.0
syncHR
Create succession plans/pools
ADP TotalSource
7.0
syncHR
Candidate ranking
ADP TotalSource
7.0
syncHR
Candidate search
ADP TotalSource
8.0
syncHR
Candidate development
ADP TotalSource
6.0
syncHR

Recruiting / ATS

ADP TotalSource
7.4
syncHR
8.9
Job Requisition Management
ADP TotalSource
6.0
syncHR
9.0
Company Website Posting
ADP TotalSource
8.0
syncHR
9.0
Publish to Social Media
ADP TotalSource
7.0
syncHR
9.0
Job Search Site Posting
ADP TotalSource
9.0
syncHR
9.0
Duplicate Candidate Prevention
ADP TotalSource
6.0
syncHR
8.0
Applicant Tracking
ADP TotalSource
7.0
syncHR
9.0
Notifications and Alerts
ADP TotalSource
9.0
syncHR
9.0

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
No photo available

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
No photo available

Usability

No score
No answers yet
No answers on this topic
syncHR10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
No photo available

Support

No score
No answers yet
No answers on this topic
syncHR9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
No photo available

Online Training

No score
No answers yet
No answers on this topic
syncHR10.0
Based on 1 answer
Training was very well done and thorough
No photo available

Implementation

No score
No answers yet
No answers on this topic
syncHR9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
No photo available

Alternatives Considered

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
No photo available

Return on Investment

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
No photo available

Screenshots

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ADP TotalSource Editions & Modules
ADP TotalSource
Additional Pricing Details

syncHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*
1.  Based on employer size and complexity
syncHR Editions & Modules
syncHR
Edition
syncHR v5.9
Varies1
1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.