18 Ratings
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Score 6.6 out of 101
8 Ratings
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Score 5.2 out of 101

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Likelihood to Recommend

AdvancedPM

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
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NextGen® Practice Management Solutions

To start, Nextgen PM is NOT well-suited for companies who are looking for a could-based product—you will be required to house this software on your own server (this will force that company to maintain their own infrastructure). The solution is great for a company looking for a PM/EHR combo that communicates well with each other. The two modules are owned by the same company and does not require a costly API/bridge to be built between the two programs.
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Pros

  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
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  • Scheduling patients always felt very intuitive. We do not use the feature often, but we have the capability of copying and pasting appointments throughout the template.
  • When transitioning between the PM and EHR module, the software is great about keeping the same patient active in either window.
  • If a practice desires a product which is housed on-premise (on a company-owned server), Nextgen will satisfy that need/desire.
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Cons

  • Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
  • Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.
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  • The software requires annoying/disruptive updates.
  • The software is housed on our own server. We have found that cloud-based solutions are much more convenient.
  • At times, the system is a bit "slow."
  • The canned reporting/BI tool is not as malleable as many of the other solutions we have used and/or trialed.
  • We were able to achieve cost-savings through some other systems.
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Usability

AdvancedPM10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
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No score
No answers yet
No answers on this topic

Support

AdvancedPM10.0
Based on 1 answer
I believe in this product and have seen it get better and better because they listen to their customers.
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No score
No answers yet
No answers on this topic

Implementation

AdvancedPM10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
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No score
No answers yet
No answers on this topic

Alternatives Considered

I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients
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We feel that Nextgen does not stack up very well against the cloud-based software on the market. Housing the underlying tables on your own hardware requires COSTLY man hours. We are in the business of providing health care services to patients, not database administration. Introducing cloud-based products has had a tremendously positive effect on our business.
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Return on Investment

No answers on this topic
  • Nextgen did a good job of transitioning our practice away from paper health records.
  • I believe that the Return on Investment would have been much higher had we gone straight to a cloud-based tool.
  • By getting our feet wet with Nextgen, we have a pretty good understanding of Practice Management software. In other words, we could plug and play with most systems on the market.
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Pricing Details

AdvancedPM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NextGen® Practice Management Solutions

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details