What users are saying about

Agile CRM

Top Rated
59 Ratings

SAP Hybris

49 Ratings

Agile CRM

Top Rated
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

SAP Hybris

49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

SAP Hybris

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
SAP Hybris
Customer data management / contact management
Agile CRM
8.7
SAP Hybris
Workflow management
Agile CRM
7.4
SAP Hybris
Territory management
Agile CRM
6.7
SAP Hybris
Opportunity management
Agile CRM
8.0
SAP Hybris
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
SAP Hybris
Contract management
Agile CRM
7.6
SAP Hybris
Quote & order management
Agile CRM
6.5
SAP Hybris
Interaction tracking
Agile CRM
8.3
SAP Hybris
Channel / partner relationship management
Agile CRM
8.5
SAP Hybris

Customer Service & Support

Agile CRM
6.8
SAP Hybris
Case management
Agile CRM
7.0
SAP Hybris
Call center management
Agile CRM
6.4
SAP Hybris
Help desk management
Agile CRM
7.1
SAP Hybris

Marketing Automation

Agile CRM
8.5
SAP Hybris
Lead management
Agile CRM
8.6
SAP Hybris
Email marketing
Agile CRM
8.4
SAP Hybris

CRM Project Management

Agile CRM
6.7
SAP Hybris
Task management
Agile CRM
7.3
SAP Hybris
Billing and invoicing management
Agile CRM
5.6
SAP Hybris
Reporting
Agile CRM
7.1
SAP Hybris

CRM Reporting & Analytics

Agile CRM
6.8
SAP Hybris
Forecasting
Agile CRM
6.0
SAP Hybris
Pipeline visualization
Agile CRM
8.4
SAP Hybris
Customizable reports
Agile CRM
6.1
SAP Hybris

Customization

Agile CRM
7.9
SAP Hybris
Custom fields
Agile CRM
8.7
SAP Hybris
Custom objects
Agile CRM
7.8
SAP Hybris
Scripting environment
Agile CRM
6.5
SAP Hybris
API for custom integration
Agile CRM
8.5
SAP Hybris

Security

Agile CRM
7.9
SAP Hybris
Single sign-on capability
Agile CRM
8.3
SAP Hybris
Role-based user permissions
Agile CRM
7.6
SAP Hybris

Social CRM

Agile CRM
5.8
SAP Hybris
Social data
Agile CRM
5.8
SAP Hybris
Social engagement
Agile CRM
5.9
SAP Hybris

Integrations with 3rd-party Software

Agile CRM
7.8
SAP Hybris
Marketing automation
Agile CRM
7.8
SAP Hybris
Compensation management
Agile CRM
7.8
SAP Hybris

Platform

Agile CRM
8.0
SAP Hybris
Mobile access
Agile CRM
8.0
SAP Hybris

Online Storefront

Agile CRM
SAP Hybris
9.1
Product catalog & listings
Agile CRM
SAP Hybris
9.9
Product management
Agile CRM
SAP Hybris
9.0
Bulk product upload
Agile CRM
SAP Hybris
7.0
Branding
Agile CRM
SAP Hybris
8.9
Mobile storefront
Agile CRM
SAP Hybris
9.9
Product variations
Agile CRM
SAP Hybris
9.0
Website integration
Agile CRM
SAP Hybris
9.9
Visual customization
Agile CRM
SAP Hybris
9.0
CMS
Agile CRM
SAP Hybris
9.0

Online Shopping Cart

Agile CRM
SAP Hybris
8.7
Abandoned cart recovery
Agile CRM
SAP Hybris
9.9
Checkout user experience
Agile CRM
SAP Hybris
7.5

Online Payment System

Agile CRM
SAP Hybris
9.0
eCommerce security
Agile CRM
SAP Hybris
9.0

eCommerce Marketing

Agile CRM
SAP Hybris
7.8
Promotions & discounts
Agile CRM
SAP Hybris
6.4
Personalized recommendations
Agile CRM
SAP Hybris
6.9
SEO
Agile CRM
SAP Hybris
10.0

eCommerce Business Management

Agile CRM
SAP Hybris
8.3
Multi-site management
Agile CRM
SAP Hybris
9.5
Order processing
Agile CRM
SAP Hybris
8.5
Inventory management
Agile CRM
SAP Hybris
6.5
Shipping
Agile CRM
SAP Hybris
8.0
Custom functionality
Agile CRM
SAP Hybris
8.9

Pros

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo
  • Spring framework
  • Extensible architecture
  • Internationalization is ready to go
  • Leader product
  • Rich modules
Mustafa Yildirim, MSc, PMP, PSM profile photo

Cons

  • The email builder really needs an open HTML section to allow you to easily embed code in your email.
  • It's not easy to view the complete number of contacts when over 10000.
  • More help documents on their site would make using the campaign feature better.
Victoria Hoete-Dodd profile photo
  • After the acquisition by SAP, It's becoming more challenging to get personalized support.
  • While the market has been getting better, it's still difficult to find qualified resources.
  • Dropping of support for Endeca and replacement with support for Solr hurt search features.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
SAP Hybris9.3
Based on 2 answers
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
SAP Hybris7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.8
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
SAP Hybris8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers profile photo

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
We selected hybris over Oracle ATG several years ago before it was owned by SAP. It was also before Oracle owned Endeca. A couple of the compelling reasons at the time were newer technology and good support for endeca for search. Since then the acquisitions have happened and SAP/hybris have chosen Apache Solr as their search of choice. We decided to keep endeca and wrote our own integration as to not rely on the deprecated libraries. As for if ATG has kept up and updated technologies, I am unsure. hybris has an ever evolving roadmap and new features come out continually. if you adhere to their standards, upgrades are typically fairly straightforward, so ease of keeping current is another key benefit.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Helped business because there was a better understanding of the size and profiles of my leads
  • Negative impact - leads were labeled as hard bounce and couldn't send until a lead was deleted and added again. VERY time consuming. Luckily this doesn't happen much.
  • Negative impact - Fake leads are added on a daily basis. AgileCRM doesn't have a double confirmation of added leads. But I believe this is normal in many CRMs and can be managed.
Steven Davis profile photo
  • It helps to set up a solid eCommerce solution really quick that allows business to start growing sooner.
  • It's a huge platform that includes legacy solutions. It's hard to find real experts who can customize the platform.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

SAP Hybris

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details