2 Ratings
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Score 10 out of 101
15 Ratings
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Score 8.8 out of 101

Add comparison

Likelihood to Recommend

Agiloft Custom Workflow/BPM

Agiloft is perfect for managing requisitions, linking those requisitions to their appropriate contracts (and getting the contracts directly executed via DocuSign or Adobe), notifications on upcoming renewals, spend tracking, trend analysis, contractor access management and ticket automation, audits, and much more. The tool flexible enough to integrate with other platforms but users need to be made aware of the requirements/limitations of the integrations.
Carly Cockman profile photo

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
Don Ruxton profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6
Organize and prioritize service tickets
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Service restoration
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Self-service tools
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6
Subscription-based notifications
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
ITSM reports and dashboards
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.2

ITSM asset management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.2
Configuration mangement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.8
Policy and contract enforcement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6

Change management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.8
Change requests repository
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6
Service-level management
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0

Pros

  • Ease of use for both end users and administrators
  • Limitless workflow development to automate processes
  • Flexibility to integrate with other software platforms
Carly Cockman profile photo
  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo

Cons

  • We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution.
Carly Cockman profile photo
  • Its feature set is so complete, we have yet to find it missing something that we needed.
  • I wish we could automatically transition our CRM from Salesforce into Agiloft
Max Henrion profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo

Usability

No score
No answers yet
No answers on this topic
Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Support

No score
No answers yet
No answers on this topic
Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Alternatives Considered

No answers on this topic
Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available

Return on Investment

  • Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks.
  • We now have a single source of truth for our SOC audits.
Carly Cockman profile photo
  • We have been able to reduce the time to resolve service related issues drastically. We also use our system for account requests, assets management, software requests and handling confidential issues with added security and that table.
Don Ruxton profile photo

Pricing Details

Agiloft Custom Workflow/BPM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details