Agiloft Custom Workflow/BPM

2 Ratings
Score 10 out of 101

Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

Agiloft Custom Workflow/BPM

Agiloft is perfect for managing requisitions, linking those requisitions to their appropriate contracts (and getting the contracts directly executed via DocuSign or Adobe), notifications on upcoming renewals, spend tracking, trend analysis, contractor access management and ticket automation, audits, and much more. The tool flexible enough to integrate with other platforms but users need to be made aware of the requirements/limitations of the integrations.
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Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
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Feature Rating Comparison

Incident and problem management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6
Organize and prioritize service tickets
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Service restoration
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Self-service tools
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6
Subscription-based notifications
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
ITSM reports and dashboards
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.3

ITSM asset management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.2
Configuration mangement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.9
Policy and contract enforcement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6

Change management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.8
Change requests repository
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.6
Service-level management
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0

Pros

  • Ease of use for both end users and administrators
  • Limitless workflow development to automate processes
  • Flexibility to integrate with other software platforms
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  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
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Cons

  • We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution.
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  • Feasible Training Opportunitied
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Likelihood to Renew

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Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
You never know what the future may bring, but a of now we are eagerly developing our strategic model in collaboration with Agiloft and hope to implement their ITIL model in the near future.
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Usability

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Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
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Support

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No answers yet
No answers on this topic
Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
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Alternatives Considered

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We did user studies to compare Agiloft with several other vendors and our users preferred the features and usability of Agiloft.
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Return on Investment

  • Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks.
  • We now have a single source of truth for our SOC audits.
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  • Increased efficiency on certain processes. Our time sheets were done previously in excel spreadsheets, which HR had to constantly remind everyone to do because they hated it. We created a tool for logging time sheets which is much easier and faster to do, and now employees don't dread it (as much). We also use print templates to automatically create documents to send to our clients, which previously had to be created manually. It also allows for information to be viewed at anytime, instead of waiting for someone to close a document first.
  • Linking together of information, and having one place for everything. Previously, we never had one place to store information and records. We had one place for this information, another for that information, and sometimes information went to one place and sometimes in some other place. We also used different tools for different things. Emails for this, our wiki for that, an excel spreadsheet for this other thing. Agiloft has allowed us to have one place where employees will go to do everything from requesting vacation days to doing tasks related to our product, to recognizing another employee's accomplishments.
  • Decreased efficiency on certain processes. However, there is a silver lining to this. These processes were previously as simple as you can get - logging information into a text file, which is then added to by other employees. There were no controls, no major checks, and things could easily be missed. Agiloft's system allows us to do things so that everything stands out and is seen, checked, and recorded in a much better way. The trade off for less efficiency is tough, but it will be worth it in the long run as we are more effective and accurate.
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Pricing Details

Agiloft Custom Workflow/BPM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details