3 Ratings
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Score 10 out of 100
15 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Agiloft Custom Workflow/BPM

Originally we used it as a guide for a workflow and it was amazing. As I stated earlier, we currently use it to decimate status based on tasks, great. We tried to use it as more of a Project Management platform and it wasn't really the best, but it isn't made for that either. Then again, using Microsoft Project can be linked to it to communicate the milestones.
Craig Rosenblum | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.4
Organize and prioritize service tickets
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Service restoration
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Self-service tools
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Subscription-based notifications
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
ITSM reports and dashboards
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
7.1

ITSM asset management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.0
Configuration mangement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.1
Policy and contract enforcement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0

Change management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Change requests repository
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Service-level management
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0

Pros

Agiloft Custom Workflow/BPM

  • Ease of use for both end users and administrators
  • Limitless workflow development to automate processes
  • Flexibility to integrate with other software platforms
Carly Cockman | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton | TrustRadius Reviewer

Cons

Agiloft Custom Workflow/BPM

  • Reporting - If reporting is important, you may consider another platform like Tableau which can be fed from Agiloft
  • Sorry, just reporting
Craig Rosenblum | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Agiloft Custom Workflow/BPM

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino | TrustRadius Reviewer

Usability

Agiloft Custom Workflow/BPM

Agiloft Custom Workflow/BPM 10.0
Based on 1 answer
As with our brains, we only use 10% of its capability. It can be as complex as you want it to be or as simple. The training requirements to use it have been minimal depending on the application. This is really a reflection as to how the workflow was configured
Craig Rosenblum | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto | TrustRadius Reviewer

Support Rating

Agiloft Custom Workflow/BPM

Agiloft Custom Workflow/BPM 10.0
Based on 1 answer
We have enlisted the help of Agiloft support on various occasions and it has been excellent. You work with an individual that understands your workflow and will help you figure out how to make corrections
Craig Rosenblum | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions.The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
Elizabeth Lepisto | TrustRadius Reviewer

Alternatives Considered

Agiloft Custom Workflow/BPM

We evaluated a couple of products and found that they were either unable to create the workflow that we needed and lacked support. But to be fair, we evaluated the previous generation of Intellect.
Craig Rosenblum | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
Steve Theroux | TrustRadius Reviewer

Return on Investment

Agiloft Custom Workflow/BPM

  • Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks.
  • We now have a single source of truth for our SOC audits.
Carly Cockman | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Matt Gibson | TrustRadius Reviewer

Screenshots

Pricing Details

Agiloft Custom Workflow/BPM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Agiloft Custom Workflow/BPM Editions & Modules

Additional Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Agiloft Flexible Service Desk Suite Editions & Modules

Edition
Free Trial$01
ProfessionalContact sales team
Professional ExtendedContact sales team
EnterpriseContact sales team
Enterprise ExtendedContact sales team
  1. per license/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Agiloft Custom Workflow/BPM
10.0
Agiloft Flexible Service Desk Suite
10.0

Likelihood to Renew

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.9

Usability

Agiloft Custom Workflow/BPM
10.0
Agiloft Flexible Service Desk Suite
7.3

Reliability and Availability

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.6

Support Rating

Agiloft Custom Workflow/BPM
10.0
Agiloft Flexible Service Desk Suite
9.1

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