2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10 out of 101
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

Likelihood to Recommend

Agiloft Custom Workflow/BPM

Agiloft is perfect for managing requisitions, linking those requisitions to their appropriate contracts (and getting the contracts directly executed via DocuSign or Adobe), notifications on upcoming renewals, spend tracking, trend analysis, contractor access management and ticket automation, audits, and much more. The tool flexible enough to integrate with other platforms but users need to be made aware of the requirements/limitations of the integrations.
Carly Cockman profile photo

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.5
Organize and prioritize service tickets
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Service restoration
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
Self-service tools
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.7
Subscription-based notifications
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0
ITSM reports and dashboards
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
7.8

ITSM asset management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.1
Configuration mangement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
8.5
Policy and contract enforcement
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.7

Change management

Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.9
Change requests repository
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
9.7
Service-level management
Agiloft Custom Workflow/BPM
Agiloft Flexible Service Desk Suite
10.0

Pros

Agiloft Custom Workflow/BPM

  • Ease of use for both end users and administrators
  • Limitless workflow development to automate processes
  • Flexibility to integrate with other software platforms
Carly Cockman profile photo

Agiloft Flexible Service Desk Suite

  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
Matt Gibson profile photo

Cons

Agiloft Custom Workflow/BPM

  • We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution.
Carly Cockman profile photo

Agiloft Flexible Service Desk Suite

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo

Likelihood to Renew

Agiloft Custom Workflow/BPM

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
It definitely works for what we need and is the best product for us. Also, I can't imagine many companies can offer support as great as they do.
Elizabeth Lepisto profile photo

Usability

Agiloft Custom Workflow/BPM

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Support

Agiloft Custom Workflow/BPM

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Alternatives Considered

Agiloft Custom Workflow/BPM

No answers on this topic

Agiloft Flexible Service Desk Suite

Easier to navigate and works about the same, yet without the enormous costs to get in.
Matt Gibson profile photo

Return on Investment

Agiloft Custom Workflow/BPM

  • Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks.
  • We now have a single source of truth for our SOC audits.
Carly Cockman profile photo

Agiloft Flexible Service Desk Suite

  • Increased efficiency on certain processes. Our time sheets were done previously in excel spreadsheets, which HR had to constantly remind everyone to do because they hated it. We created a tool for logging time sheets which is much easier and faster to do, and now employees don't dread it (as much). We also use print templates to automatically create documents to send to our clients, which previously had to be created manually. It also allows for information to be viewed at anytime, instead of waiting for someone to close a document first.
  • Linking together of information, and having one place for everything. Previously, we never had one place to store information and records. We had one place for this information, another for that information, and sometimes information went to one place and sometimes in some other place. We also used different tools for different things. Emails for this, our wiki for that, an excel spreadsheet for this other thing. Agiloft has allowed us to have one place where employees will go to do everything from requesting vacation days to doing tasks related to our product, to recognizing another employee's accomplishments.
  • Decreased efficiency on certain processes. However, there is a silver lining to this. These processes were previously as simple as you can get - logging information into a text file, which is then added to by other employees. There were no controls, no major checks, and things could easily be missed. Agiloft's system allows us to do things so that everything stands out and is seen, checked, and recorded in a much better way. The trade off for less efficiency is tough, but it will be worth it in the long run as we are more effective and accurate.
Elizabeth Lepisto profile photo

Pricing Details

Agiloft Custom Workflow/BPM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Add comparison