Agiloft Flexible Service Desk Suite vs. Alemba Service Manager
Agiloft Flexible Service Desk Suite vs. Alemba Service Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Agiloft Flexible Service Desk Suite | Alemba Service Manager | |
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Ask people about this product | See helpful people who have experience with this product | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | Alemba Service Manager | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | Alemba Service Manager | |
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Likelihood to Recommend | 10.0 (12 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | 8.0 (1 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | Alemba Service Manager | |
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Likelihood to Recommend | Agiloft | Alemba |
Pros | Agiloft | Alemba |
Cons | Agiloft | Alemba |
Likelihood to Renew | Agiloft | Alemba |
Usability | Agiloft | Alemba No answers on this topic |
Support Rating | Agiloft | Alemba No answers on this topic |
Alternatives Considered | Agiloft | Alemba |
Return on Investment | Agiloft | Alemba |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |