What users are saying about

AgoraPulse

Top Rated
265 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

General Sentiment

1 Ratings
Score 7 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

General Sentiment

Determine what your research question or customer relations needs are to pick a tool that is a good match.
Meaghan George profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
General Sentiment
Boolean keyword searches
AgoraPulse
7.8
General Sentiment
Filtering out noise/spam
AgoraPulse
7.1
General Sentiment
Sentiment analysis
AgoraPulse
9.1
General Sentiment
Broad channel coverage
AgoraPulse
8.5
General Sentiment

Publishing

AgoraPulse
8.1
General Sentiment
Content planning and scheduling
AgoraPulse
8.8
General Sentiment
Audience targeting
AgoraPulse
6.7
General Sentiment
Content optimization
AgoraPulse
9.1
General Sentiment
Workflow management
AgoraPulse
7.9
General Sentiment

Engagement

AgoraPulse
7.5
General Sentiment
Automated routing and prioritization
AgoraPulse
6.4
General Sentiment
Customer interaction histories
AgoraPulse
8.4
General Sentiment
Bulk actions
AgoraPulse
7.9
General Sentiment

Marketing

AgoraPulse
7.6
General Sentiment
Lead generation
AgoraPulse
6.5
General Sentiment
Content marketing
AgoraPulse
9.1
General Sentiment
Paid media management
AgoraPulse
8.2
General Sentiment
Campaigns and promotions
AgoraPulse
6.7
General Sentiment

Channel coverage/integration

AgoraPulse
8.6
General Sentiment
Twitter
AgoraPulse
9.2
General Sentiment
Facebook
AgoraPulse
8.9
General Sentiment
Instagram
AgoraPulse
7.8
General Sentiment

Reporting/analytics

AgoraPulse
7.3
General Sentiment
Campaign success analytics
AgoraPulse
7.6
General Sentiment
Real-time tracking
AgoraPulse
7.4
General Sentiment
Competitor analysis
AgoraPulse
6.9
General Sentiment

Account management

AgoraPulse
7.4
General Sentiment
Role-based user permissions & privileges
AgoraPulse
8.3
General Sentiment
Mobile access
AgoraPulse
6.6
General Sentiment

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • Using volume and association metrics to assess and predict trends and emerging topics
  • Use the articles metric to drill down into specific posts, such as tweets, Facebook, blog comments, news articles
  • General Sentiment has the ability to access password protected sites to access information that may not normally show up in standard internet searches
Meaghan George profile photo

Cons

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo
  • The application does take time to start gathering data on a specific topic. As such, its important to include as many keyword search topics as possible, and also be sure to refine them as you gather data.
  • The user interface isn't particularly intuitive, there is some work that could be done to streamline its use.
Meaghan George profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
General Sentiment8.0
Based on 1 answer
Social media tools are constantly evolving. I would want to be sure that my research question was complimented by the metrics and options presented by the social media tool. General Sentiment is very useful and innovative and their customer service was excellent. Their sales and customer service team was very helpful in onboarding our staff and being flexible with our needs.
Meaghan George profile photo

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
No answers on this topic

Return on Investment

  • quick and easy moderation allowing us to access more important things quicker.
Jayden Andersen profile photo
  • Social media analytics can accelerate the speed with which researchers can investigate a topic of interest, at a lower cost.
  • Due to the low barrier to entry (e.g., most social media sites and blogs are free), data collection burden, as traditionally defined, is significantly reduced or eliminated. The absence of direct interactions between researchers and the study population may do more to mitigate sources of bias compared to other more intrusive forms of data collection (i.e., interviews, focus groups).
  • Used to to gather unstructured data and feedback from Medicare beneficiaries, caregivers, advocates, and other stakeholders to identify systemic issues that beneficiaries encounter.
Meaghan George profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

General Sentiment

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
General Sentiment Editions & Modules
General Sentiment
Additional Pricing Details

General Sentiment More Information