What users are saying about
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Top Rated
307 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101
1 Ratings
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Score 7 out of 101

Likelihood to Recommend

Agorapulse

I can't think of a scenario where AgoraPulse (AP) is not well suited, except in a situation where you might have many clients utilizing a specific social platform not integrated into AP yet. AgoraPulse is great for individual users as well as larger teams, from a small number of clients to many social accounts (we have between 30-40).
Matthew Jackson profile photo

General Sentiment

Determine what your research question or customer relations needs are to pick a tool that is a good match.
Meaghan George profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
General Sentiment
Boolean keyword searches
Agorapulse
7.8
General Sentiment
Filtering out noise/spam
Agorapulse
7.2
General Sentiment
Sentiment analysis
Agorapulse
9.1
General Sentiment
Broad channel coverage
Agorapulse
8.5
General Sentiment

Publishing

Agorapulse
8.1
General Sentiment
Content planning and scheduling
Agorapulse
8.8
General Sentiment
Audience targeting
Agorapulse
6.7
General Sentiment
Content optimization
Agorapulse
9.1
General Sentiment
Workflow management
Agorapulse
7.9
General Sentiment

Engagement

Agorapulse
7.5
General Sentiment
Automated routing and prioritization
Agorapulse
6.4
General Sentiment
Customer interaction histories
Agorapulse
8.4
General Sentiment
Bulk actions
Agorapulse
7.9
General Sentiment

Marketing

Agorapulse
7.6
General Sentiment
Lead generation
Agorapulse
6.6
General Sentiment
Content marketing
Agorapulse
9.1
General Sentiment
Paid media management
Agorapulse
8.2
General Sentiment
Campaigns and promotions
Agorapulse
6.7
General Sentiment

Channel coverage/integration

Agorapulse
8.2
General Sentiment
Twitter
Agorapulse
9.0
General Sentiment
Facebook
Agorapulse
8.9
General Sentiment
LinkedIn
Agorapulse
7.4
General Sentiment
Instagram
Agorapulse
7.7
General Sentiment

Reporting/analytics

Agorapulse
7.3
General Sentiment
Campaign success analytics
Agorapulse
7.7
General Sentiment
Real-time tracking
Agorapulse
7.3
General Sentiment
Competitor analysis
Agorapulse
6.9
General Sentiment

Account management

Agorapulse
7.4
General Sentiment
Role-based user permissions & privileges
Agorapulse
8.3
General Sentiment
Mobile access
Agorapulse
6.6
General Sentiment

Pros

Agorapulse

  • My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature.
  • The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done.
  • Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.
Jason Glogau profile photo

General Sentiment

  • Using volume and association metrics to assess and predict trends and emerging topics
  • Use the articles metric to drill down into specific posts, such as tweets, Facebook, blog comments, news articles
  • General Sentiment has the ability to access password protected sites to access information that may not normally show up in standard internet searches
Meaghan George profile photo

Cons

Agorapulse

  • I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts.
  • One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience.
  • While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.
Jason Glogau profile photo

General Sentiment

  • The application does take time to start gathering data on a specific topic. As such, its important to include as many keyword search topics as possible, and also be sure to refine them as you gather data.
  • The user interface isn't particularly intuitive, there is some work that could be done to streamline its use.
Meaghan George profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
AgoraPulse meets all our needs and requirements for a social publishing and listening tool.
Lauren Melnick profile photo

General Sentiment

General Sentiment 8.0
Based on 1 answer
Social media tools are constantly evolving. I would want to be sure that my research question was complimented by the metrics and options presented by the social media tool. General Sentiment is very useful and innovative and their customer service was excellent. Their sales and customer service team was very helpful in onboarding our staff and being flexible with our needs.
Meaghan George profile photo

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo

General Sentiment

No score
No answers yet
No answers on this topic

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

General Sentiment

No score
No answers yet
No answers on this topic

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

General Sentiment

No score
No answers yet
No answers on this topic

Alternatives Considered

Agorapulse

I think AgoraPulse combines the best aspects of Sprout Social and Hootsuite into one program. Hootsuite is fantastic for listening, but lacks in the publishing and metrics departments. Hootsuite also does not have any form of Instagram analytics. Sprout Social has great tools for metrics but I feel like their listening tools are lacking. I feel that AgoraPulse has all of these tools and is the perfect platform for listening, publishing and metrics.
Brendon Phillips profile photo

General Sentiment

No answers on this topic

Return on Investment

Agorapulse

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo

General Sentiment

  • Social media analytics can accelerate the speed with which researchers can investigate a topic of interest, at a lower cost.
  • Due to the low barrier to entry (e.g., most social media sites and blogs are free), data collection burden, as traditionally defined, is significantly reduced or eliminated. The absence of direct interactions between researchers and the study population may do more to mitigate sources of bias compared to other more intrusive forms of data collection (i.e., interviews, focus groups).
  • Used to to gather unstructured data and feedback from Medicare beneficiaries, caregivers, advocates, and other stakeholders to identify systemic issues that beneficiaries encounter.
Meaghan George profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

General Sentiment

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

General Sentiment Editions & Modules

General Sentiment
Additional Pricing Details

Add comparison