What users are saying about

Airtable

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227 Ratings
31 Ratings

Airtable

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227 Ratings
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Score 9.1 out of 101
31 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Airtable

As mentioned previously, I currently developing an Airtable base to track student data and other teaching resource inventory. The children create year group databases. All of which work very well. I haven't encountered any issues or unsuitability thus far.
Shirley Hickey profile photo

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
No photo available

Feature Rating Comparison

Project Management

Airtable
8.0
OpenAir PSA
6.9
Task Management
Airtable
8.2
OpenAir PSA
6.6
Resource Management
Airtable
9.0
OpenAir PSA
6.6
Gantt Charts
Airtable
7.4
OpenAir PSA
6.5
Scheduling
Airtable
8.2
OpenAir PSA
7.3
Workflow Automation
Airtable
7.7
OpenAir PSA
7.4
Team Collaboration
Airtable
8.8
OpenAir PSA
7.0
Support for Agile Methodology
Airtable
7.9
OpenAir PSA
5.0
Support for Waterfall Methodology
Airtable
7.7
OpenAir PSA
6.0
Document Management
Airtable
7.6
OpenAir PSA
5.0
Email integration
Airtable
7.2
OpenAir PSA
5.5
Mobile Access
Airtable
7.7
OpenAir PSA
8.5
Timesheet Tracking
Airtable
8.0
OpenAir PSA
8.6
Change request and Case Management
Airtable
8.0
OpenAir PSA
7.6
Budget and Expense Management
Airtable
8.2
OpenAir PSA
8.9

Professional Services Automation

Airtable
OpenAir PSA
6.1
Quotes/estimates
Airtable
OpenAir PSA
5.0
Invoicing
Airtable
OpenAir PSA
5.8
Project & financial reporting
Airtable
OpenAir PSA
8.0
Integration with accounting software
Airtable
OpenAir PSA
5.8

Pros

  • The website is very well laid out. It is uncluttered, easy to navigate, and is highly visual. There are a great range of field types and add-on blocks.
  • Setting up bases is very straightforward. If you get stuck the help section and videos are excellent. You can also access Airtable Universe to see examples of how the product is used by others.
  • I have submitted a number of queries by email and in each case the staff were very helpful and responded quickly. Given that I was using a free account at the time, I was very impressed.
  • Given that I have used the product with very young children successfully, I think that it is extremely well designed.
Shirley Hickey profile photo
  • Time tracking.
  • Project management.
  • Expense reporting.
  • Managing PTO, days off, etc.
No photo available

Cons

  • A little more customisation of the forms would be fantastic. The interface is simple and helps avoid making problems for yourself, but being able to take out some of the white space and select different fonts or show basic formatting would be a good addition. But such is Airtable I am likely to find out with the right knowledge you can.
  • Not being able to connect "Bases" together. This can be addressed by building all tables you need in to one base and remembering you can always export the data out somewhere else if you need this level of integration.
  • If you are a larger or growing organisation, Airtables flexibility and ease at replacing spreadsheets needs to be managed (or you could replace your uncontrolled Excel addiction with an Airtable one).
Chris Chinn profile photo
  • The Dashboard is atrocious.
  • Reporting is not intuitive.
  • Too many ways to do the same thing - confusing user experience.
  • Sometimes impossible to get a comprehensive report and must run multiple reports to get what you need.
  • Setting up skills in Resource Management needs to be very basic, or not usable. This just might be our business as we have many areas of expertise within different product lines.
  • My least favorite module is the Resource Management module as there is no connection between a booking and a project task assignment.
  • Report view in OpenAir requires most to be exported into Excel to be viewed and pivoted. Not really easy to view right from system.
  • Timesheet entries for the week are all connected so if one project on that timesheet needs to be backed out, the entire timesheet needs to be unapproved
  • Difficult to see what queue the timesheet approval is in.
No photo available

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
OpenAir PSA8.2
Based on 7 answers
We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.
No photo available

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
OpenAir PSA9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
No photo available

Alternatives Considered

It wasn't until I became aware of Airtable that we found a solution that allows us to implement the best features of a collaborative RDBMS with our staff who don't have any training. I had previously used Zoho Creator and found that it was difficult to onboard new users because of a steeper learning curve.
Juan Matute profile photo
We came from a QuickArrow envirnoment, so going to OpenAir was the path of least resistance and it hit all the requirements. We looked at Financial Force and Changepoint. Financial Force was very intriguing because of the Salesforce platform, but not all our users are on Salesforce so the choice got very expensive
No photo available

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

  • Airtable allows us to significantly reduce staff time required to run a research proposal review process, which has a high positive ROI.
  • With Airtable, we're doing a better job at tracking which research faculty works with each other so we have an idea of collaboration opportunities.
  • Airtable will improve our organization's knowledge retention.
  • Airtable will help us improve the service we offer research faculty by better tracking them as individuals.
Juan Matute profile photo
  • Improved reporting on KPI.
  • Ability to view project margin.
  • Invoicing for hourly work is easily accomplished with no missed or duplicate hours.
  • We have excellent transparency on project financials.
No photo available

Screenshots

OpenAir PSA

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details