What users are saying about

Airtable

213 Ratings

OpenAir PSA

30 Ratings

Airtable

213 Ratings
Score 9.1 out of 101

OpenAir PSA

30 Ratings
Score 6.7 out of 101

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Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

OpenAir PSA

NetSuite OpenAIR PSA is well suited for time tracking and project/resources management. This is what we use it for and it does it well. As it happens with such systems, it is as good as the data it has, so if the team members are not entering their hours, it can be useless. Some mechanisms to notify/"force" users to enter their data will always help.
Cristian Bodnarasec profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
OpenAir PSA
6.9
Task Management
Airtable
8.0
OpenAir PSA
6.7
Resource Management
Airtable
8.2
OpenAir PSA
6.7
Gantt Charts
Airtable
7.5
OpenAir PSA
6.5
Scheduling
Airtable
7.5
OpenAir PSA
7.3
Workflow Automation
Airtable
7.7
OpenAir PSA
7.4
Team Collaboration
Airtable
8.7
OpenAir PSA
7.0
Support for Agile Methodology
Airtable
7.9
OpenAir PSA
5.0
Support for Waterfall Methodology
Airtable
7.7
OpenAir PSA
6.0
Document Management
Airtable
7.8
OpenAir PSA
5.0
Email integration
Airtable
7.2
OpenAir PSA
5.5
Mobile Access
Airtable
7.5
OpenAir PSA
8.4
Timesheet Tracking
Airtable
7.9
OpenAir PSA
8.6
Change request and Case Management
Airtable
8.0
OpenAir PSA
7.6
Budget and Expense Management
Airtable
8.1
OpenAir PSA
9.0

Professional Services Automation

Airtable
OpenAir PSA
6.1
Quotes/estimates
Airtable
OpenAir PSA
5.0
Invoicing
Airtable
OpenAir PSA
5.8
Project & financial reporting
Airtable
OpenAir PSA
8.0
Integration with accounting software
Airtable
OpenAir PSA
5.8

Pros

  • very intuitive and simple to use
  • bug-free
  • we are able to formulate it for our needs instead of fitting into someone else's idea of what we need
  • usable across multiple platforms and devices--desktops, laptops, iphones.
  • editing in real time, and several viewers viewing screens from remote locations
Juliet Sternberg profile photo
  • Integration between various modules is seamless and they complement each other well.
  • Resource management and planning.
  • Project planning and monitoring in terms of traditional project management metrics.
  • Reporting and dashboards were flexible.
  • From time sheets to customer invoicing, the workflow for approvals and reviews worked great.
No photo available

Cons

  • The trial period should be a bit longer. I wanted to test it before I rolled it out to my team. Just after I felt comfortable and started to share, the trial period ended.
  • Shorter videos. I think there are great resources available and I really think that is a strength, but if I had to suggest something, it would be to make more short videos to give technical how-tos.
Seth Cochran profile photo
  • General UI navigation can be a bit clunky and dated. It really needs an overhaul.
  • Reports in OpenAir PSA are somewhat limited in flexibility complexity (compared to say Salesforce.com). It would be nice if there was easy access to the data via ODBC connection.
  • Even though OpenAir PSA is integrated with NetSuite, they are on two different platforms which poses some challenges.
No photo available

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
OpenAir PSA8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
No photo available

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
OpenAir PSA9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
No photo available

Alternatives Considered

I don't currently have experience with other platforms that are related to AirTable, other than, perhaps, Excel. AirTable has, by far, much more adaptability and the ability to customize "smart" spreadsheets for our needs.
Max Stevenson profile photo
Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec profile photo

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

  • We are still in the early stages, but AirTable has allowed our small team of five to coordinate almost twice as many rentals of our gallery space for private events, thus providing out nonprofit with increased income that can be reinvested into improvements to our gallery and new programming.
Max Stevenson profile photo
  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
No photo available

Screenshots

OpenAir PSA

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details