Likelihood to Recommend I don't know many other scenarios, as I have been with this company for 13 years and in this industry for roughly 25 years. It is a tool that is well suited for our company and this industry in general. As a staffing company, you can accomplish nearly everything imaginable with this tool. The only area I have seen that might not be ideal is if you wanted to run all kinds of metrics. You can run a variety of reports in Akken, the data fields are limited sometimes and one would think that wouldn't need to be the case. You should be able to put whatever data you want in any field to create the report you need.
Read full review It is very helpful in saving time by sending emails automatically to selected candidates.
Read full review Pros Automatically keeps a record of activities such as email conversations related to a candidate. Time and date stamp on events logged to a candidate and customer is a great resource. Completing full company profiles with all contacts is very helpful for later efficiency. Read full review Simplicity - HR specialists and recruiters using the software will be able to use data and analytics to track the progress of their prospective candidates. Versatility - Avature's customer service team will work with you to build a customized workflow. Flexibility - The ability to update and change the system ensures that this platform will continue to serve organizations today as well as tomorrow. As the last 24 months have shown, organizations must adapt to the changing workforce. Read full review Cons This is the worst ATS I've ever used. It's hard to find what you need. It's not set up in a coherent manner and things are all over the place. I have to download a resume just to view it. The parse function only works in Internet Explorer and it works poorly then. Makes it impossible to tell if its actually a duplicate because it flags everything. No section for meaningful notes. Notes are all just reports of action. No way to make it efficient for direct hires. All geared towards staffing so it makes you fill out non-sense information that will be inaccurate and irrelevant just to satisfy field requirements. Read full review Some of the better parts of the CRM system must be purchased. Reporting could be easier/better, kind of cumbersome to run a report. Read full review Likelihood to Renew There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point
Read full review Usability Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.
Read full review Performance It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed
Read full review Support Rating The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.
Read full review Great and fast responses, always available during implementation phase.
Read full review Implementation Rating Encourage your team to watch the training videos available.
Read full review Alternatives Considered We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.
Read full review The system is extremely innovative and easy to use, it permits a great deal of bolt-ins during a standard format so the system will be personalized to the company’s wants and of those who will be exploiting the system.
Read full review Return on Investment Sometimes the system is slow and the process of hiring someone is lengthy so it takes a long time to complete it so it takes away from other things I could be working on It’s easy and quick to manage candidates to show what process they’re in Read full review The hiring workflows, forms, and portals are all easily customizable to work for our organization. They have created efficiencies allowing for our staff to focus on other tasks. The modernization of the hiring process has generated renewed interest in our organization's brand. Once understood, the platform is simple to use and easy to design. The continual updates and improvements allow our organization to evolve and adapt to an ever-changing workforce. Read full review ScreenShots