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11 Ratings
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Score 9 out of 101
11 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Aldelo POS

Aldelo POS is great for small to midsize single location restaurants. Unless you go with the cloud model you're limited to that. Aldelo is great for limited menus and places that do not track inventory in their POS. Once you go with a very large menu, be prepared to spend a lot of time getting it entered and working properly! Multiple stations are no problem and it runs well on older hardware too. Overall, a pretty solid system!
Vin Campbell profile photo

Revel Systems

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
NAKIA EPLEY profile photo

Pros

  • Reports: Live up to the minute data is something that any restaurant manager/owner wants. Aldelo does this well.
  • Backend store setup (for techs like me) is very easy once you know the system. Setting up the peripherals, station-specific settings and the like - all very easy and intuitive
  • Support: calling into support has always been a great experience, and perhaps the biggest sell point. I've even received help with expired support contracts. Their team is always at the ready to login or just offer the right advice driven solutions for the current support needs. Great job here!
Vin Campbell profile photo
  • I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
  • The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.
NAKIA EPLEY profile photo

Cons

  • Credit cards: we've all seen it with the EV revolution. Once that happened, using whatever merchant/payment processor went out the window. Aldelo - to my knowledge - only integrates directly with 4 processors. They need to add a lot more than that IMHO!
  • Menu setup/rollout: this can test even the most talented veterans. Depending on the menu and the modifiers - this can go easy or be an outright nightmare to setup. A more intuitive process is direly needed here.
  • Inventory: Well, none of my clients use it. Make it a value addon? Just get rid of it and leave to another solution? Inventory is a job I and of itself. Most restaurants I've dealt with are way too busy and shorthanded to do this properly anyway.
Vin Campbell profile photo
  • This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
  • Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
  • Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.
NAKIA EPLEY profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Revel Systems9.0
Based on 1 answer
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
NAKIA EPLEY profile photo

Usability

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Revel Systems7.0
Based on 1 answer
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
NAKIA EPLEY profile photo

Support

No score
No answers yet
No answers on this topic
Revel Systems9.0
Based on 1 answer
I nave never had an unpleasant or unkind rep, and when the couple that couldn't help me, they immediately went to others that found the answers and assistance that we were looking for
NAKIA EPLEY profile photo

Implementation

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Revel Systems7.0
Based on 1 answer
Not for this one
NAKIA EPLEY profile photo

Alternatives Considered

From the list above Aloha POS would be the closest to a restaurant POS, it's actually a very good one. As with any software, it does the same basic things, and in all likeliness, this has improved as a platform. It's been a while since I used it, so I don't want to provide out of date info. I listed Counterpoint because I currently manage a busy retail store that uses CP and they are opening a second location that will add bar and restaurant-style services to the CP system. That said, CP is retail first but looks like it will handle the restaurant/bar side of things nicely. Hard to recommend this solution for anyone other than high (HIGH!) end retailers as the upfront and overtime costs can be big. I wouldn't recommend for restaurants.
Vin Campbell profile photo
I personally was not part of the process when Revel was decided on, but I did have the whole process of setup and clean up of things. Overall, it is a good product, solid, and has so many features that I didn't even get to dive into because it just wasn't applicable to our company. :-) What is very important is that no matter what day of the week, or what time of the night, if there was something that I could not figure out, there was always customer service and also the Revel University. This is an AWESOME feature that gives the users any possible information and instruction on how set up, fix, troubleshoot, and every last how-to thing you can think of. Super useful
NAKIA EPLEY profile photo

Return on Investment

  • Never been a loss to invest in Aldelo. It pays for itself very fast (software licensing).
  • If you do the hardware right it can get expensive and take a little longer to see the ROI. All in one touchscreens are pricey, especially for the better brands. The peripherals are specific too: thermal printers, specialized impact printers for the kitchen, etc. They all add up quickly.
  • The ability to monitor sales and adjust menus accordingly has to be priceless to an owner.
Vin Campbell profile photo
  • We did lose a bit in the beginning, but actually it was all handled by contacting Revel customer service and help area, and they walked us through with the issue we were having. The "open check" feature , where you can go onto the next order by just closing the payment screen, allowed for checks to be left unpaid on the system, and food to be made, and given out. It cost us a lot of money for a while, and there was a lengthy process to correct that but revel handled it and walked me through what I needed to do to keep that from happening further.
NAKIA EPLEY profile photo

Pricing Details

Aldelo POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Revel Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details