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Score 9 out of 101
10 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Aldelo POS

Aldelo POS is great for small to midsize single location restaurants. Unless you go with the cloud model you're limited to that. Aldelo is great for limited menus and places that do not track inventory in their POS. Once you go with a very large menu, be prepared to spend a lot of time getting it entered and working properly! Multiple stations are no problem and it runs well on older hardware too. Overall, a pretty solid system!
Vin Campbell profile photo

Revel Systems

If you have time and technical knowledge to understand the customization setup, proceed. We are still modifying modifiers and products to match our menu which was set up nearly 3 years ago. If you want to change your menu to your POS limitations then move to another product.
Christopher Frary profile photo

Pros

  • Reports: Live up to the minute data is something that any restaurant manager/owner wants. Aldelo does this well.
  • Backend store setup (for techs like me) is very easy once you know the system. Setting up the peripherals, station-specific settings and the like - all very easy and intuitive
  • Support: calling into support has always been a great experience, and perhaps the biggest sell point. I've even received help with expired support contracts. Their team is always at the ready to login or just offer the right advice driven solutions for the current support needs. Great job here!
Vin Campbell profile photo
  • Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
  • Online integration - One interface to update all menus.
  • Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.
Christopher Frary profile photo

Cons

  • Credit cards: we've all seen it with the EV revolution. Once that happened, using whatever merchant/payment processor went out the window. Aldelo - to my knowledge - only integrates directly with 4 processors. They need to add a lot more than that IMHO!
  • Menu setup/rollout: this can test even the most talented veterans. Depending on the menu and the modifiers - this can go easy or be an outright nightmare to setup. A more intuitive process is direly needed here.
  • Inventory: Well, none of my clients use it. Make it a value addon? Just get rid of it and leave to another solution? Inventory is a job I and of itself. Most restaurants I've dealt with are way too busy and shorthanded to do this properly anyway.
Vin Campbell profile photo
  • Support - Confused, knowledge base articles out of date.
  • Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
  • Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)
Christopher Frary profile photo

Alternatives Considered

From the list above Aloha POS would be the closest to a restaurant POS, it's actually a very good one. As with any software, it does the same basic things, and in all likeliness, this has improved as a platform. It's been a while since I used it, so I don't want to provide out of date info. I listed Counterpoint because I currently manage a busy retail store that uses CP and they are opening a second location that will add bar and restaurant-style services to the CP system. That said, CP is retail first but looks like it will handle the restaurant/bar side of things nicely. Hard to recommend this solution for anyone other than high (HIGH!) end retailers as the upfront and overtime costs can be big. I wouldn't recommend for restaurants.
Vin Campbell profile photo
  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
Christopher Frary profile photo

Return on Investment

  • Never been a loss to invest in Aldelo. It pays for itself very fast (software licensing).
  • If you do the hardware right it can get expensive and take a little longer to see the ROI. All in one touchscreens are pricey, especially for the better brands. The peripherals are specific too: thermal printers, specialized impact printers for the kitchen, etc. They all add up quickly.
  • The ability to monitor sales and adjust menus accordingly has to be priceless to an owner.
Vin Campbell profile photo
  • Instant sales information, can tell day by day, hour by hour what is selling
  • Help us to eliminate slow moving product and increase differentiation in high selling products.
Christopher Frary profile photo

Pricing Details

Aldelo POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Revel Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details