Alemba Service Manager vs. Combodo iTop

Alemba Service Manager

Combodo iTop

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Alemba Service Manager	Score 7.3 out of 10	N/A	The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.	N/A
Combodo iTop	Score 9.7 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per month

Pricing

Alemba Service Manager

Combodo iTop

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Alemba Service Manager	Combodo iTop
Free Trial
No	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Alemba Service Manager	Combodo iTop
Top Pros	Pro Change management Pro Connect multiple Pro Ease of use	Pro Open source Pro Asset tracking Pro Skills required
Top Cons	Minus Ease of management	Minus Schedule management Minus Visualize data Minus Add value

Features

Alemba Service Manager

Combodo iTop

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Alemba Service Manager - Ratings	Combodo iTop 9.7 3 Ratings 17% above category average
Organize and prioritize service tickets	00 Ratings	9.73 Ratings
Expert directory	00 Ratings	9.73 Ratings
Service restoration	00 Ratings	9.73 Ratings
Self-service tools	00 Ratings	9.73 Ratings
Subscription-based notifications	00 Ratings	9.73 Ratings
ITSM collaboration and documentation	00 Ratings	9.73 Ratings
ITSM reports and dashboards	00 Ratings	9.73 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Alemba Service Manager - Ratings	Combodo iTop 9.3 3 Ratings 13% above category average
Configuration mangement	00 Ratings	9.43 Ratings
Asset management dashboard	00 Ratings	9.13 Ratings
Policy and contract enforcement	00 Ratings	9.43 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Alemba Service Manager - Ratings	Combodo iTop 10.0 3 Ratings 18% above category average
Change requests repository	00 Ratings	10.03 Ratings
Change calendar	00 Ratings	10.03 Ratings
Service-level management	00 Ratings	10.03 Ratings

Best Alternatives
	Alemba Service Manager	Combodo iTop
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Alemba Service Manager	Combodo iTop
Likelihood to Recommend	9.0 (2 ratings)	9.7 (3 ratings)
Likelihood to Renew	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Alemba Service Manager	Combodo iTop
Likelihood to Recommend	Alemba When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review
Pros	Alemba Manage service processes Manage pools Automate services Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review
Cons	Alemba Embedded CI (configuration Item) scanner Reporting and dashboarding engine Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review
Likelihood to Renew	Alemba It's performed just how I want it to, so no real complaints really Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Combodo No answers on this topic
Alternatives Considered	Alemba It wasn't my selection, it's been used for more than five years in the current organization. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Combodo It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking. Incentivized adam grant Software Developer Read full review
Return on Investment	Alemba Less management time spent on VMs and virtual environment Less money spent on compute Less money spent on servers Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Combodo We have been able to immediately see better handling of change Requests We are able to see incidents more clearly Integrations with existing stack brought quicker time to production Incentivized Verified User Anonymous Read full review
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