Alert Logic delivers managed detection and response (MDR) with comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Alert Logic is a HelpSystems brand since the 2022 acquisition announced in March.
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Huntress
Score 9.3 out of 10
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Huntress is a security platform that surfaces hidden threats, vulnerabilities, and exploits.
The platform helps IT resellers protect their customers from persistent footholds, ransomware and other attacks.
This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.
Huntress is great for a managed service provider to provide a better cybersecurity stack to their endpoints/customers. Some smaller clients cannot afford high-priced SOC services but require SOC-level protection. Along with a couple of other layers of security, Huntress provides peace of mind for the MSP that if a threat were to arise, they would be notified with specific instructions for dealing with that threat.
Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.
Using the latest industry knowledge of threats that have been ongoing, but not previously known and projecting it back in time against their installed endpoints to identify machines that are vulnerable or breached and when it these events occurred
Very quiet. If they alert, it is a thing.
Very good at remediation.
They communicate extremely well when it matters.
While there are the most extensive products more often than not they are the first to alert us to a threat.
We dropped SentinelOne in favor of Huntress because the UI was much more simplistic for the tier 1 techs to maintain. It beats the old web design model of three clicks to where you want to go. It is very intuitive. No one needs training to figure out how to navigate its console.
I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.
Firstly from a business model, [VMware] Carbon Black [Cloud Managed Detection] was not outfitted for the MSP where Huntress is very MSP-friendly from an affordably easy point to entry to value for money licensing. Carbon Black TS is not bad in anyway, well, that we found, but Huntress is a new layer of security that fits between the OS and AV layers to provide additional information, monitoring, and detection. With Huntress backing the MSP, [it] sure does help as well.
