What users are saying about
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 64 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 10 reviews and ratings
Feature Set Ratings
Enterprise Content Management
8.0
Alfresco Content Services
80%
SolarWinds Serv-U
Feature Set Not Supported
N/A
Alfresco Content Services ranks higher in 13/13 features
Alfresco Content Services ranks higher in 13/13 features
Content capture & imaging
3.2
32%
4 Ratings
N/A
0 Ratings
File sync, storage & archiving
9.0
90%
5 Ratings
N/A
0 Ratings
Document management
10.0
100%
6 Ratings
N/A
0 Ratings
Records management
8.0
80%
5 Ratings
N/A
0 Ratings
Content search & retrieval
10.0
100%
6 Ratings
N/A
0 Ratings
Enterprise content collaboration
8.1
81%
6 Ratings
N/A
0 Ratings
Content publishing & creation
7.9
79%
4 Ratings
N/A
0 Ratings
Security, risk management & information governance
9.0
90%
5 Ratings
N/A
0 Ratings
Contract lifecycle management
8.9
89%
5 Ratings
N/A
0 Ratings
Automated workflows
9.0
90%
3 Ratings
N/A
0 Ratings
Artificial intelligence
8.0
80%
2 Ratings
N/A
0 Ratings
Mobile support
3.1
31%
3 Ratings
N/A
0 Ratings
Integration
9.9
99%
3 Ratings
N/A
0 Ratings
Attribute Ratings
- SolarWinds Serv-U is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.1
Alfresco Content Services
81%
16 Ratings
8.2
SolarWinds Serv-U
82%
6 Ratings
Likelihood to Renew
9.0
Alfresco Content Services
90%
9 Ratings
SolarWinds Serv-U
N/A
0 Ratings
Usability
5.0
Alfresco Content Services
50%
1 Rating
SolarWinds Serv-U
N/A
0 Ratings
Support Rating
7.1
Alfresco Content Services
71%
3 Ratings
7.4
SolarWinds Serv-U
74%
6 Ratings
Implementation Rating
9.0
Alfresco Content Services
90%
2 Ratings
SolarWinds Serv-U
N/A
0 Ratings
Likelihood to Recommend
Alfresco Content Services
If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesSolarWinds Serv-U
For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.
Operations Manager
Pacific Publishing CompanyNewspapers, 11-50 employees
Pros
Alfresco Content Services
- Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
- The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
- We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Director of Technology and Chief Information Officer
Quality Matters ProgramE-Learning, 11-50 employees
SolarWinds Serv-U
- The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
- Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
- The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.
Operations Manager
Pacific Publishing CompanyNewspapers, 11-50 employees
Cons
Alfresco Content Services
- Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
- Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
- Integration with multiple silos for content.

Verified User
Account Manager in Research & Development
Computer Software Company, 201-500 employeesSolarWinds Serv-U
- The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
- Active Directory integration is either absent or not straightforward.
- Settings and configuration aren't always intuitive.
Information Technology Manager
CATHEXISGovernment Administration, 51-200 employees
Pricing Details
Alfresco Content Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SolarWinds Serv-U
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Alfresco Content Services
Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.

Verified User
Former Employee in Information Technology
Media Production Company, 1001-5000 employeesSolarWinds Serv-U
No score
No answers yet
No answers on this topic
Usability
Alfresco Content Services
Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.

Verified User
Professional in Information Technology
Information Technology and Services Company, 201-500 employeesSolarWinds Serv-U
No score
No answers yet
No answers on this topic
Support Rating
Alfresco Content Services
Alfresco Content Services 7.1
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates

Verified User
Professional in Information Technology
Information Technology and Services Company, 201-500 employeesSolarWinds Serv-U
SolarWinds Serv-U 7.4
Based on 6 answers
Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.

Verified User
Engineer in Information Technology
Health, Wellness and Fitness Company, 5001-10,000 employeesImplementation Rating
Alfresco Content Services
Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesSolarWinds Serv-U
No score
No answers yet
No answers on this topic
Alternatives Considered
Alfresco Content Services
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesSolarWinds Serv-U
Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.

Verified User
Engineer in Information Technology
Legal Services Company, 201-500 employeesReturn on Investment
Alfresco Content Services
- Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
- No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
- Ability to secure documents and provide access to only those who should be allowed to see that content
Programmer Analyst
Edmonton Public SchoolsPrimary/Secondary Education, 5001-10,000 employees
SolarWinds Serv-U
- I have been using it for over 10 years so the ROI was there for sure.
- It is not a constant attention needing program.
- Set up and it does its job.
IT Manager
Triangle ReproductionsPrinting, 11-50 employees