What users are saying about
54 Ratings

Box

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373 Ratings
54 Ratings
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Score 7.6 out of 101

Box

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373 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
No photo available

Box

Box is great for uploading pretty much any file type and sharing it between people, computers, locations, anything. The file upload process is seamless, especially when you download the local file application. There is no longer a need to attach 10 different files to an email, you can now just tell them what folder they are in on Box, and they can be found easily.
Tyler Grudowski profile photo

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.6
Box
Content capture & imaging
Alfresco ECM
8.0
Box
File sync, storage & archiving
Alfresco ECM
8.0
Box
Document management
Alfresco ECM
8.4
Box
Records management
Alfresco ECM
7.8
Box
Content search & retrieval
Alfresco ECM
7.2
Box
Enterprise content collaboration
Alfresco ECM
7.3
Box
Content publishing & creation
Alfresco ECM
7.0
Box
Security, risk management & information governance
Alfresco ECM
7.6
Box
Contract lifecycle management
Alfresco ECM
7.6
Box

File Sharing & Management

Alfresco ECM
Box
8.5
Versioning
Alfresco ECM
Box
8.3
Video files
Alfresco ECM
Box
8.6
Audio files
Alfresco ECM
Box
8.4
Document collaboration
Alfresco ECM
Box
8.6
Access control
Alfresco ECM
Box
8.7
File search
Alfresco ECM
Box
8.6
Device sync
Alfresco ECM
Box
8.4

Cloud Storage Security & Administration

Alfresco ECM
Box
8.5
User and role management
Alfresco ECM
Box
8.7
File organization
Alfresco ECM
Box
8.3
Device management
Alfresco ECM
Box
8.5

Cloud Storage Platform

Alfresco ECM
Box
8.8
Performance
Alfresco ECM
Box
8.9
Reliability
Alfresco ECM
Box
8.9
Storage Reports
Alfresco ECM
Box
8.5

Pros

  • Document management i.e. it promotes a paperless office
  • Cloud solution i.e. ability to access content outside your work zone
  • Collaborative web content
  • It also brings content and process together
Oluwatoyin Adesemowo profile photo
  • Box's integration into your computer's ecosystem is fantastic. It lets you seamlessly share files via Box from all different applications, both Windows and Mac.
  • It is great how little battery power Box uses, even when continuously syncing your files between your computer and the cloud.
  • It is great that Box has an application that you can download to your computer that integrates into your "My Computer" or "Finder" application and keeps all of your files local on your computer as well.
Tyler Grudowski profile photo

Cons

  • Ability to scan directly using Alfresco scan features
  • Ability to integrate with social network platform.. i.e. upload and share to Facebook or Instagram
  • Interface should be much more user-friendly and light
Oluwatoyin Adesemowo profile photo
  • The truth is that so far we are all very happy with Box. I have read from users who have had some "files in conflicts" problems when two or more users try to work on the same document, but that is something that seems to happen in all cloud systems and you just have to be careful to avoid two people occupying the same file.
burt smith profile photo

Likelihood to Renew

Alfresco ECM9.0
Based on 9 answers
We have too much invested into it now to choose a different product. We have been using them from almost the beginning, and have seen decent improvements in documentation, functionality and customer support
Jeff Neeve profile photo
Box8.0
Based on 12 answers
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Sam Montoya, CSM profile photo

Usability

No score
No answers yet
No answers on this topic
Box9.4
Based on 12 answers
Very intuitive software.
Kristopher Ying profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Box10.0
Based on 5 answers
Cloud up-time is great. The failure of the Sync app should be looked at separately and does have failures..
No photo available

Performance

No score
No answers yet
No answers on this topic
Box8.4
Based on 10 answers
We sometimes experience delays; of course, those are probably "Internet" problems rather than Box. One thing Box could do to be more helpful is to provide data on the status and speed of file synchronization.
No photo available

Support

No score
No answers yet
No answers on this topic
Box8.0
Based on 6 answers
The one time I had to contact support everything went well. It was to get a nonprofit discount and they were very helpful and supportive with my request.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Box10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Box10.0
Based on 3 answers
The tutorials on their website are great, I think anybody can pick this up if they actually just watch the tutorials. The hard part is getting people to watch them!
No photo available

Implementation

Alfresco ECM9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available
Box10.0
Based on 6 answers
It's super easy, you just purchase it and start using it!
No photo available

Alternatives Considered

Ultimately a cost decision - Alfresco community is free and has a decent community and various forums, books, etc available. The enterprise version is far less expensive than other options (although costs can add up depending on the the hardware it's running on). It is built upon alot of other mainstream products such as lucene/solr, spring, java and fits into our environment nicely.
Jeff Neeve profile photo
Dropbox is very similar to Box. I believe Dropbox is just as good and reliable. My organization decided to go with Box for unknown reasons to me but Dropbox pretty much has all the features that Box has. In addition, I was able to use the Dropbox API much easier than Box's API allowing me to use Dropbox in a more powerful way.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Box10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
No photo available

Return on Investment

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve profile photo
  • Box was a decent sized expense for us, and we had to make sure we budgeted for it each year and took into account the growth of users we would have each year.
  • The ability to quickly access files remotely has proven invaluable to us, where we often need to pull up files for customers while out in the field.
  • Being able to collaborate with others while using Box meant that we didn't need to all be in the same place at the same time to work on something together, and saved travel and time for us.
Dave Becker profile photo

Pricing Details

Alfresco ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Box

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details