What users are saying about
56 Ratings
32 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
No photo available

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne profile photo

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.6
OpenText ECM
4.7
Content capture & imaging
Alfresco ECM
7.2
OpenText ECM
5.1
File sync, storage & archiving
Alfresco ECM
8.0
OpenText ECM
6.1
Document management
Alfresco ECM
8.1
OpenText ECM
5.9
Records management
Alfresco ECM
7.3
OpenText ECM
6.0
Content search & retrieval
Alfresco ECM
7.1
OpenText ECM
6.3
Enterprise content collaboration
Alfresco ECM
7.6
OpenText ECM
5.6
Content publishing & creation
Alfresco ECM
7.0
OpenText ECM
4.5
Security, risk management & information governance
Alfresco ECM
6.6
OpenText ECM
6.0
Contract lifecycle management
Alfresco ECM
7.3
OpenText ECM
5.4
Automated workflows
Alfresco ECM
7.0
OpenText ECM
4.0
Artificial intelligence
Alfresco ECM
8.0
OpenText ECM
3.0
Mobile support
Alfresco ECM
8.0
OpenText ECM
1.0
Integration
Alfresco ECM
9.0
OpenText ECM
2.0

Pros

Alfresco ECM

  • Basic workflows are easy enough for casual users to set up and utilize.
  • Cloud sync capability provides a great way to share documents with third parties and to use as a backup system for critical documents.
  • Alfresco mobile app makes it easy for those on the road to access, approve and share documents.
  • Folder rules are easy to set up and make assignment of metadata easier to automate.
No photo available

OpenText ECM

  • Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
  • No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
  • Easy linking to SharePoint archives. Clink on the link and you're done.
Paul Benenati profile photo

Cons

Alfresco ECM

  • When users are members of 1000 sites or more, certain features such as sites dashlet do not work properly.
  • There isn't any integration between Alfresco and Microsoft Outlook for Mac. IMAP integration has flaws that can cause loss of email.
  • Mobile app doesn't have a site search feature. this is problematic when you have thousands of sites and you need to access one where you have not saved it as a favorite.
No photo available

OpenText ECM

  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
Paul Benenati profile photo

Likelihood to Renew

Alfresco ECM

Alfresco ECM 9.0
Based on 9 answers
The business really enjoys this product and we will continue to use it.
No photo available

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King profile photo

Usability

Alfresco ECM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati profile photo

Reliability and Availability

Alfresco ECM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati profile photo

Performance

Alfresco ECM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati profile photo

Implementation

Alfresco ECM

Alfresco ECM 9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
No, it's pretty easy to implement and use.
Paul Benenati profile photo

Alternatives Considered

Alfresco ECM

As already explained earlier, the cost of licensing and support comes down very much by using Alfresco compared to Stellent and Sharepoint. Plus the overall performance and feature set is much broader for Alfresco. Since it is a newly developed content management system, it combines the features and best practices from already existing systems.
No photo available

OpenText ECM

I also used Tridion while at AP. It's tougher to learn (HTML knowledge is very helpful), but it is a much more powerful CMS. Tridion allows for language variation, more customization and the embedding of HD video. OpenText was a legacy system of our internal site. Tridion was purchased corporately to drive an external web site upgrade.
Paul Benenati profile photo

Return on Investment

Alfresco ECM

  • Reduce the stress of [making] several copies of paper
  • It transferred the captured document to the proper department
  • Reduce employment rate
Oluwatoyin Adesemowo profile photo

OpenText ECM

  • It has ensured that some processes can be expedited through the document management coupled with workflow. This give us the ability to provide a better services to the public.
  • It has reduced the use of paper since you can now access your document from your laptop or mobile device to use within meeting or even working from home.
  • It has saved on time by sharing document with parties thousands of kilometers away. and they can collaborate and the document is available immediately for access on this side. There is only one version available and multiple document attached to emails.
Neill Payne profile photo

Pricing Details

Alfresco ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison