What users are saying about

Alfresco ECM

53 Ratings

OpenText ECM

30 Ratings

Alfresco ECM

53 Ratings
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Score 7.8 out of 101

OpenText ECM

30 Ratings
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Score 6.3 out of 101

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Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
No photo available

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne profile photo

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.7
OpenText ECM
5.6
Content capture & imaging
Alfresco ECM
8.0
OpenText ECM
6.0
File sync, storage & archiving
Alfresco ECM
8.0
OpenText ECM
7.0
Document management
Alfresco ECM
8.5
OpenText ECM
6.0
Records management
Alfresco ECM
7.9
OpenText ECM
5.5
Content search & retrieval
Alfresco ECM
7.1
OpenText ECM
6.0
Enterprise content collaboration
Alfresco ECM
7.4
OpenText ECM
5.5
Content publishing & creation
Alfresco ECM
7.0
OpenText ECM
5.0
Security, risk management & information governance
Alfresco ECM
7.5
OpenText ECM
5.5
Contract lifecycle management
Alfresco ECM
7.5
OpenText ECM
4.5

Pros

  • First of all, Alfresco is newly developed compared to old content management systems, so it has adopted some of the best practices and it has avoided the problems faced by earlier systems.
  • Alfresco is open source so it is very easy to find problems if any and to extend it. The cost of licensing Alfresco is very less compared to other systems.
  • Alfresco does very well in performance, design, API design and has lot of great features such as auto PDF conversion, auto compression, etc.
  • The customer support and community support is very good.
No photo available
  • Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
  • No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
  • Easy linking to SharePoint archives. Clink on the link and you're done.
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Cons

  • Documentation can be challenging -There can be pages of documentation on features and api methods, but they often lack real world examples and are quite often out of date
  • Early adoption of features can be problematic - Alfresco seems to change quickly and often trying to use newer features can be frustrating. Especially when they keep tweaking/modifying functionality between versions. There has been cases (IE: Records Management) where they've completely re-worked how it works.
  • Customization of share interface seems cludgy and sometimes limiting
Jeff Neeve profile photo
  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
Paul Benenati profile photo

Likelihood to Renew

Alfresco ECM9.0
Based on 9 answers
We have too much invested into it now to choose a different product. We have been using them from almost the beginning, and have seen decent improvements in documentation, functionality and customer support
Jeff Neeve profile photo
OpenText ECM8.5
Based on 2 answers
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King profile photo

Usability

No score
No answers yet
No answers on this topic
OpenText ECM8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
OpenText ECM8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati profile photo

Performance

No score
No answers yet
No answers on this topic
OpenText ECM8.0
Based on 1 answer
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati profile photo

Implementation

Alfresco ECM9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available
OpenText ECM8.0
Based on 1 answer
No, it's pretty easy to implement and use.
Paul Benenati profile photo

Alternatives Considered

Open source good product
Qing Gou profile photo
I also used Tridion while at AP. It's tougher to learn (HTML knowledge is very helpful), but it is a much more powerful CMS. Tridion allows for language variation, more customization and the embedding of HD video. OpenText was a legacy system of our internal site. Tridion was purchased corporately to drive an external web site upgrade.
Paul Benenati profile photo

Return on Investment

  • One company has replaced the Documentum with Alfresco and it has created a positive impact on ROI, as the cost of Alfresco is less compared to Documentum.
  • Another company has used this platform to store Statement of work documents with integration of SFDC., The business is happy to see the integration is seamless.
No photo available
  • OpenText is good for internal communications and for quick internal updates.
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Pricing Details

Alfresco ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpenText ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details