AliveChat vs. HelpCrunch

It is well suited for communication with existing customers and prospects. It is less appropriate for people just looking to visit our website to get up to date with the latest team news or those who aren't at a computer.

Incentivized

Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.

Incentivized

• Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
• Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
• Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.

Incentivized

• Fastest time to market - set up the application fast and easy.
• The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
• Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

• There seems to always be required upgrades where you need to spend more money to get a better product.
• The look and feel continues to change, not necessarily for the bad.
• Price point has gone up a decent amount recently.

Incentivized

• Not found any so far

Always available, very knowledgeable, faster resolution.

AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.

Incentivized

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

• AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
• AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
• AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.

Incentivized

• Great price point.
• Effective self service platform.
• Good alerting solution.

Incentivized