What users are saying about
19 Ratings
19 Ratings
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Score 8.5 out of 101
66 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

Aloha POS

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
Daniel Csolak profile photo

Oracle Hospitality

I think you need to decide what features you want vs. need and make absolutely certain you know what you're getting. This is true for any POS system, but since Micros charges for everything, you could think you're saving money up front only to pay it all back in the end.
Aaron Langguth profile photo

Pros

  • Customizability for order placement. With today's clientele, they tend to pick things apart to make it more familiar or are averse to certain ingredients in dishes. Aloha allows for simple and clear modifications, to where the ingredients of the entire dish can be listed out and edited right there on the screen.
  • Course timing and ordering. In finer dining establishments, timing is a priority, and Aloha's coursing system works very well, from their item "Hold" actions, as well as configuring the orders to not fire upon input, only until the "Order" prompt is issued. This allows for entire meals to be input at the beginning and fired for the kitchen course by course to allow for perfect timing.
  • Splitting checks is another staple with today's clientele. Aloha's system optimizes this system by designating seat numbers that are effective in meal to table delivery, but also in getting a head start in organizing potential split checks. By utilizing the seat number system in the POS for proper communication for table delivery, the system has already broken down the item and total check by seat, ready to be divided up if necessary. Just a few prompts and you'll have a table of ten split ten ways with ease, as well as the option for multiple checks to split the cost of individual items in case a large party all wanted to share an appetizer. These requests tend to bog down the service and slow down the process, but Aloha has streamlined the entire process resulting in minimal interruption.
Daniel Csolak profile photo
  • Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
  • Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.
Aaron Langguth profile photo

Cons

  • Customizing receipt settings, such as messages to be printed on receipts, seemed to be one feature that was lacking throughout the time that I used Aloha.
  • A more detailed error message that does not simply provide a code, but also potential troubleshooting tips or a general category under which the error falls.
  • The Aloha server was frequently down at a couple of our locations for the entirety of my tenure. The problems would always be resolved quickly, but not without phone calls to our support team, or the Aloha support line.
Cameron Steele profile photo
  • Micros has significantly below average customer support. The help desk is actually quite helpful, but it ends there. They have a cost to just about everything you could want. Changing your menu will cost you $2000/yr.
  • Micros has many verticals that don't communicate well together, so if you need help in one area there isn't a lot of help from another.
Aaron Langguth profile photo

Alternatives Considered

The simplicity of Aloha is something that I will always speak highly of - Conqueror cannot compare in that regard. However, Conqueror is something that was designed as an all-in-one system for bowling, food and beverage, and many other things. The fact that it is all-encompassing, and is very easy to customize, sets it apart from Aloha in the environment I am currently in. I love the functionality of Aloha, and believe it is a much better training tool than anything else I have used.
Cameron Steele profile photo
We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
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Return on Investment

  • This was used in a large company, so the ability to use the same POS throughout the company surely saved money, and allowed the company to be fully aware of forthcoming updates.
  • The primary use was in a traditional restaurant setting, and I still have not found a more cost-effective POS system, that is this user-friendly.
  • The ability to track our sales and labor numbers on the back end was invaluable in running a smart and responsible business.
Cameron Steele profile photo
  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
Aaron Langguth profile photo

Pricing Details

Aloha POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle Hospitality

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details