What users are saying about
62 Ratings
62 Ratings
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Score 7.5 out of 100
10 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.6

    Amazon Chime

    76%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    High quality video

    7.5
    75%
    27 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    6.9
    69%
    22 Ratings
    N/A
    0 Ratings

    Mobile support

    7.6
    76%
    22 Ratings
    N/A
    0 Ratings

    Screen Sharing

    8.2

    Amazon Chime

    82%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    8.2
    82%
    26 Ratings
    N/A
    0 Ratings

    Whiteboards

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    7.4

    Amazon Chime

    74%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    7.1
    71%
    22 Ratings
    N/A
    0 Ratings

    Meeting initiation

    7.6
    76%
    25 Ratings
    N/A
    0 Ratings

    Integrates with social media

    7.6
    76%
    10 Ratings
    N/A
    0 Ratings

    Record meetings / events

    7.5
    75%
    24 Ratings
    N/A
    0 Ratings

    Slideshows

    7.1
    71%
    22 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    7.9

    Amazon Chime

    79%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 3/3 features

    Live chat

    8.0
    80%
    22 Ratings
    N/A
    0 Ratings

    Audience polling

    7.8
    78%
    10 Ratings
    N/A
    0 Ratings

    Q&A

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Online Events Security

    8.6

    Amazon Chime

    86%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 3/3 features

    User authentication

    8.6
    86%
    19 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sangoma Switchvox (formerly from Digium) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.5

    Amazon Chime

    75%
    28 Ratings
    10.0

    Sangoma Switchvox

    100%
    2 Ratings

    Support Rating

    8.6

    Amazon Chime

    86%
    16 Ratings
    9.0

    Sangoma Switchvox

    90%
    2 Ratings

    Likelihood to Recommend

    Amazon Chime

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.
    Anonymous | TrustRadius Reviewer

    Sangoma Switchvox

    Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request.The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
    Josh McClelland | TrustRadius Reviewer

    Pros

    Amazon Chime

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.
    YagneshKumar Patel | TrustRadius Reviewer

    Sangoma Switchvox

    • Allows us to forward phones internally or externally.
    • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
    Lisa Burns | TrustRadius Reviewer

    Cons

    Amazon Chime

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.
    Emma McCarthy | TrustRadius Reviewer

    Sangoma Switchvox

    • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
    • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
    • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
    Josh McClelland | TrustRadius Reviewer

    Pricing Details

    Amazon Chime

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Amazon Chime Editions & Modules

    Edition
    Meetings - BasicFree
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent3
    Business Calling - Receive TextFree4
    Business Calling - Send TextCountry Dependent
    Business Calling - Phone Numbers1.006
    1. none
    2. *per user per day
    3. per minute
    4. US Only
    5. none
    6. per number per month, US Only
    Additional Pricing Details
    *up to $15.00 per user per month

    Sangoma Switchvox

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Sangoma Switchvox Editions & Modules

    Additional Pricing Details

    Support Rating

    Amazon Chime

    Amazon Chime 8.6
    Based on 16 answers
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
    Anonymous | TrustRadius Reviewer

    Sangoma Switchvox

    Sangoma Switchvox 9.0
    Based on 2 answers
    I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
    Lisa Burns | TrustRadius Reviewer

    Alternatives Considered

    Amazon Chime

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
    Ravinder Beniwal | TrustRadius Reviewer

    Sangoma Switchvox

    I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
    Josh McClelland | TrustRadius Reviewer

    Return on Investment

    Amazon Chime

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
    Anonymous | TrustRadius Reviewer

    Sangoma Switchvox

    • Ease of forwarding calls when out of office has been a life-saver.
    Lisa Burns | TrustRadius Reviewer

    Add comparison