What users are saying about
32 Ratings
32 Ratings
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Score 8.5 out of 100
10 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Sangoma Switchvox

Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request.The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
Josh McClelland | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Sangoma Switchvox
High quality audio
Amazon Chime
8.9
Sangoma Switchvox
High quality video
Amazon Chime
8.8
Sangoma Switchvox
Low bandwidth requirements
Amazon Chime
8.4
Sangoma Switchvox
Mobile support
Amazon Chime
8.2
Sangoma Switchvox

Screen Sharing

Amazon Chime
8.6
Sangoma Switchvox
Desktop sharing
Amazon Chime
9.2
Sangoma Switchvox
Whiteboards
Amazon Chime
8.0
Sangoma Switchvox

Online Meetings / Events

Amazon Chime
9.1
Sangoma Switchvox
Calendar integration
Amazon Chime
9.0
Sangoma Switchvox
Meeting initiation
Amazon Chime
8.8
Sangoma Switchvox
Integrates with social media
Amazon Chime
9.5
Sangoma Switchvox
Record meetings / events
Amazon Chime
8.8
Sangoma Switchvox
Slideshows
Amazon Chime
9.3
Sangoma Switchvox

Online Events Collaboration

Amazon Chime
9.3
Sangoma Switchvox
Live chat
Amazon Chime
9.1
Sangoma Switchvox
Audience polling
Amazon Chime
9.8
Sangoma Switchvox
Q&A
Amazon Chime
9.1
Sangoma Switchvox

Online Events Security

Amazon Chime
9.2
Sangoma Switchvox
User authentication
Amazon Chime
9.4
Sangoma Switchvox
Participant roles & permissions
Amazon Chime
8.8
Sangoma Switchvox
Confidential attendee list
Amazon Chime
9.4
Sangoma Switchvox

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
Lisa Burns | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
Josh McClelland | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

Sangoma Switchvox 9.0
Based on 2 answers
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
Lisa Burns | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
Josh McClelland | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

  • Ease of forwarding calls when out of office has been a life-saver.
Lisa Burns | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Sangoma Switchvox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sangoma Switchvox Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Sangoma Switchvox
10.0

Support Rating

Amazon Chime
8.3
Sangoma Switchvox
9.0

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