What users are saying about
5 Ratings

Intercom

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Top Rated
143 Ratings
5 Ratings
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Score 7.4 out of 101

Intercom

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Top Rated
143 Ratings
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Score 8.9 out of 101

Add comparison

Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

Intercom

If you need a way to mass communicate with your clients on your technology platform, this is a GREAT tool. Rather than sending a mass e-mail that often gets ignored, you can communicate an announcement, product update, upcoming event etc. when a client logs into the back end of their website. The beauty is they are in the right frame of mind to read this message, and we've found far less people in the dark with what's going on. I also love the ability to personally have a conversation with someone. If they are in need of a quick support fix that takes less than 10 minutes - it's amazing to be able to "instant message" them the answer right then and there rather than have them submit a form that establishes a ticket which gets pushed to the bottom of the priority list. At that point, they're waiting hours (maybe even a day) before they receive an answer that could've taken one minute.
No photo available

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • User segmentation
  • Ability to send automated targeted notifications
  • Ease of use & setup
  • Flexibility in terms of dispatch times and types of messages that can be sent
  • The enormous number of simple integrations with applications that are possible
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Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • Message goal tracking needs to be enhanced so users can choose goals based on specific actions. E.g. watched video.
  • Billing is based on number of contacts in database. This number keeps growing as more people trial your software so the subscription cost grows rapidly. Needs contact management to delete old contacts.
Nikhil George profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Intercom9.2
Based on 3 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Ariana Thompson profile photo

Usability

No score
No answers yet
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Intercom9.0
Based on 1 answer
Intercom has really done a great job creating a focused product that provides huge value and is super easy to use. Our entire business group and a few engineering members are using it with no training whatsoever which is super rare for any platform.
Ziv Peled profile photo

Support

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No answers yet
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Intercom7.2
Based on 2 answers
I got very good support so far. New product features and feature requests are a bit slow.
Ziv Peled profile photo

Implementation

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No answers yet
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Intercom10.0
Based on 1 answer
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
Ziv Peled profile photo

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
Both Intercom and Drift are comparable in terms of their abilities. Although Intercom came into the market first, Drift has done well to keep up with Intercom's updates and offer similar services of its own. Intercom edges out Drift in terms of its abilities and wealth of integrations. However it would still be worth it to see whether Drift could be integrated with your other services or not and exactly what your requirements are. Based on your usage requirements, Drift could be a cheaper alternative to Intercom. Its pricing structure is flat and easier to use in order to project costs. However both companies are relatively flexible if you opt for custom plans based on whatever you are looking for. Freshdesk is an extremely cheap alternative to the two but offers very little flexibility in terms of usage. The UI customization options, automated alert options. message types and targeting options are limited but considering the low cost, it's an extremely handy option to consider for startups on a tight budget.
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Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • It has definitely made us more accessible to customers.
  • Web conversions are up.
  • We have made sales as a direct result of live chat.
Tim Berman profile photo

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AnswerDash More Information

Intercom

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Intercom More Information