Antavo Enterprise Loyalty Cloud vs. LevelEleven

It is well suited as a fashion and accessories industry customer loyalty programme platform. It is also a well organized way of managing reports and campaigns. It is also very suitable for low-budget programmes and we are satisfied with the services. So it is very suitable for my requirements.

Incentivized

I like this product since it has been the best locater of excellent performing members from each department. It scales down all KPIs providing the guidelines to all employees on how they can improve performance and increase production in their roles. Revenue collected from sales is budgeted as per department production to motivate the best performing department. It is easy to customize templates from this platform to suit sales demands and promote marketing.

Incentivized

• Extremely user friendly.
• Contributes advice and help consistently.
• Great feedback and assistance.
• Great for optimizing campaigns and conversions.

Incentivized

• Set individualized goals.
• Measure pacing towards goal, and what needs to change to hit goal.
• Structure 1-1 and other feedback forms in a digestible, formal way rather than Google Docs.

Incentivized

• Can't access through mobile devices.
• Sometimes uploading files doesn't work.
• Regional languages are not supported in app.

Incentivized

• Casting Capabilities. LevelEleven is a complex program and can't be cast to multiple TV screens via Chromecast.
• Every Splash action needs to be built as it's own Process in Salesforce.
• Improve UI of Salesforce Contest Engine.

Incentivized

Overall usability is very satisfying and it is a good systematic user experience, all the systems having some issues so it is also having issues in the system. But it makes some of our campaigns easily manageable and you can get the best return on investment on our campaigns. It is also very easy to manage too.

Incentivized

Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.

Incentivized

Support is amazing! You are going to be well taken care of! Our CSM would always do monthly calls with us(not a lot of Customer success teams do that). Educating on new features, training new team members, re-training existing team members, suggesting strategies to utilize tool 100% Their response time was always super quick!

Incentivized

The operation of this platform in monitoring daily performance has contributed to employee motivation. It has all the lead tools that have marketed our products and services from various platforms. Data collected from departments is used to build networking channels that attract customers. Results have improved due to increased production and employee satisfaction. LevelEleven has promoted positive competition in both internal operations and the external environment.

Incentivized

• Easily track all the activities on your campaign.
• Great user behavior tracking.
• Reporting is very good with special requirements.

Incentivized

• The business value has come from productivity from our ADR's. Being able to track metrics and gamify has led to a higher number of conversations and meetings set.
• We tried using the coaching aspect of the tool for performance reviews and it was more buggy than expected. It wasted time rather than getting the information from our reps to managers.

Incentivized