Apache Lucene is an open source and free text search engine library written in Java. It is a technology suitable for applications that requires full-text search, and is available cross-platform.
$0
per month
Coveo Relevance Cloud
Score 7.7 out of 10
N/A
Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
Apache Lucene is a perfect text search implementation where the heap space usage needs to be kept to its minimal. It also enables search based on various search fields and most importantly the search and index process can happen simultaneously. The only scenario where it might be less appropriate would be when the index size grows too big. We have witnessed few scalable issues where the search would take a while when the index size is too large.
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
We found Apache Lucene to be extremely performant in querying large amounts of data and retrieving the correct files based on the metadata provided.
The online community offers great support for the product. Even though it is an open source tool, it is not difficult to find help online for it.
When we were creating a proof of concept application, we found that the software worked just as well, while being run locally on a resource-limited PC.
It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
The search and index performance of [Apache] Lucene is excellent and the quality of results is good, if not better. For implementing it with small scale applications it is a no brainer, Lucene is the best and most cost effective solution. Learning curve is not too steep either.
Being an open source project we did not have to pay any licensing fees for using Apache Lucene. It has greatly improved our search functionality in our web apps.
Quick to find things in a massive database when needed.
Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
Coveo is not always the most useful but does its job when general information is needed.
