Apica Synthetic vs. New Relic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apica Synthetic
Score 8.0 out of 10
N/A
Apica WebPerformance is a synthetic monitoring platform. It features pre-release and scalability testing, and can integrate with other reporting and analysis programs.N/A
New Relic
Score 8.5 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
Apica SyntheticNew Relic
Editions & Modules
No answers on this topic
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
Apica SyntheticNew Relic
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apica SyntheticNew Relic
Considered Both Products
Apica Synthetic
Chose Apica Synthetic
Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.

Update: New Relic has caught up with Apica and seems to integrate better with the other aspects of …
New Relic

No answer on this topic

Top Pros
Top Cons
Features
Apica SyntheticNew Relic
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Apica Synthetic
6.5
11 Ratings
16% below category average
New Relic
-
Ratings
Application monitoring7.610 Ratings00 Ratings
Database monitoring6.07 Ratings00 Ratings
Threshold alerts6.611 Ratings00 Ratings
Predictive capabilities8.57 Ratings00 Ratings
Application performance management console6.08 Ratings00 Ratings
Collaboration tools5.48 Ratings00 Ratings
Out-of-the box templates to monitor applications4.88 Ratings00 Ratings
Application dependency mapping and thresholding6.76 Ratings00 Ratings
Virtualization monitoring5.87 Ratings00 Ratings
Server availability and performance monitoring7.28 Ratings00 Ratings
Server usage monitoring and capacity forecasting7.26 Ratings00 Ratings
IT Asset Discovery6.96 Ratings00 Ratings
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User Ratings
Apica SyntheticNew Relic
Likelihood to Recommend
8.2
(11 ratings)
8.5
(126 ratings)
Likelihood to Renew
8.0
(3 ratings)
8.8
(16 ratings)
Usability
9.1
(1 ratings)
7.5
(8 ratings)
Availability
9.1
(1 ratings)
9.1
(2 ratings)
Performance
9.1
(1 ratings)
9.1
(2 ratings)
Support Rating
9.1
(1 ratings)
9.0
(7 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
8.5
(8 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
9.1
(1 ratings)
9.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
9.1
(2 ratings)
Vendor post-sale
9.1
(1 ratings)
8.2
(2 ratings)
Vendor pre-sale
9.1
(1 ratings)
8.2
(2 ratings)
User Testimonials
Apica SyntheticNew Relic
Likelihood to Recommend
Apica
As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.
Read full review
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
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Pros
Apica
  • Auto alerts trigger if any issue is identified
  • Graphical representation of the health of applications
  • Good product support from the team
Read full review
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
Read full review
Cons
Apica
  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • Update: they now offer federated logins
  • It filled a gap in monitoring for us, but we're looking to move on.
Read full review
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
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Likelihood to Renew
Apica
We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.
Read full review
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
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Usability
Apica
As per my experience while using it. Thanks!
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New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Reliability and Availability
Apica
No answers on this topic
New Relic
Never observed an outage
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Performance
Apica
No answers on this topic
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Support Rating
Apica
Apica Synthetic is very effective while configuring the account setup for any of the database/UserID.
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New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Implementation Rating
Apica
Easy for implementation in our Infrastructure, Easy for troubleshooting the issue and Easy to use as well.
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New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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Alternatives Considered
Apica
We were using different monitoring tools for different requirements (e.g.,Nagios and Checkmk for infrastructure issues) and we were in need of a tool for service and API monitoring for which we were using ThousandEye. But alerts were 60-70% valid irrespective of conditions like network issues. But Apica Synthetic's alert mechanism is a perfect fit for our department. It helped us to reduce unnecessary/false alerts and a number of wrong tickets.
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New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
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Scalability
Apica
No answers on this topic
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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Return on Investment
Apica
  • My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage.
  • Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue.
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New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
Read full review
ScreenShots