What users are saying about
10 Ratings
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Top Rated
203 Ratings
10 Ratings
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Score 8.7 out of 100

New Relic

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Top Rated
203 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Apica Synthetic

All http checks with Apica Synthetic [make] it the natural choice. When it comes to other types of checks, Apica Synthetic has a solution but there are [also] some other tools you can use instead.
Anonymous | TrustRadius Reviewer

New Relic

For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Apica Synthetic
8.8
New Relic
Application monitoring
Apica Synthetic
9.1
New Relic
Database monitoring
Apica Synthetic
9.1
New Relic
Threshold alerts
Apica Synthetic
8.2
New Relic
Predictive capabilities
Apica Synthetic
8.6
New Relic
Application performance management console
Apica Synthetic
8.6
New Relic
Collaboration tools
Apica Synthetic
7.7
New Relic
Out-of-the box templates to monitor applications
Apica Synthetic
8.6
New Relic
Application dependency mapping and thresholding
Apica Synthetic
9.1
New Relic
Virtualization monitoring
Apica Synthetic
9.1
New Relic
Server availability and performance monitoring
Apica Synthetic
9.1
New Relic
Server usage monitoring and capacity forecasting
Apica Synthetic
9.1
New Relic
IT Asset Discovery
Apica Synthetic
9.1
New Relic

Pros

Apica Synthetic

  • Synthetic alerts triggered
  • Helpful to rectifying the actual issue
  • After resolution of the issue, apica notifies green signal
Prashant Saxena Rahul | TrustRadius Reviewer

New Relic

  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
Anonymous | TrustRadius Reviewer

Cons

Apica Synthetic

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
Anonymous | TrustRadius Reviewer

New Relic

  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apica Synthetic

Apica Synthetic 9.1
Based on 1 answer
On the basis of last and current using, i rated the Apica. Thanks!
Prashant Saxena Rahul | TrustRadius Reviewer

New Relic

New Relic 7.4
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

Apica Synthetic

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.9
Based on 4 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Apica Synthetic

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

Apica Synthetic

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

Apica Synthetic

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

Apica Synthetic

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

Apica Synthetic

Apica Synthetic is more flexible [when] making custom checks. The support from Apica can help you with nearly every check you have to do.
Anonymous | TrustRadius Reviewer

New Relic

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.
Anonymous | TrustRadius Reviewer

Scalability

Apica Synthetic

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

Apica Synthetic

  • Got visibility into availability other than relying on just canary pages.
Anonymous | TrustRadius Reviewer

New Relic

  • I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
  • It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
  • By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
  • Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.
Anonymous | TrustRadius Reviewer

Pricing Details

Apica Synthetic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apica Synthetic Editions & Modules

Additional Pricing Details

New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apica Synthetic
9.1
New Relic
8.4

Likelihood to Renew

Apica Synthetic
9.1
New Relic
7.4

Usability

Apica Synthetic
New Relic
7.9

Reliability and Availability

Apica Synthetic
New Relic
10.0

Performance

Apica Synthetic
New Relic
8.0

Support Rating

Apica Synthetic
New Relic
8.0

Implementation Rating

Apica Synthetic
New Relic
8.5

Scalability

Apica Synthetic
New Relic
8.0

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