5 Ratings
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Score 5.3 out of 101
9 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
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Proofpoint Targeted Attack Protection for Email

Proofpoint Targeted Attack Protection for Email is well suited for saving time and resources for IT staff from having to handle situations where users clicked on a phishing link in their email and fall victim to it and opening an infected or malware attachment which can impact the entire network and harm the endpoint device. It saves from potential remediation and clean-up work which can be significant to IT organizations.
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Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
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  • Block phishing sites when users click on malicious links in their emails
  • Block malicious attachments
  • Proofpoint Dynamic Reputation is its machine-learning to learn which IP addresses may be compromised to send spam (like part of a botnet) and block them
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Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
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  • The administration interface can be updated with improved navigation.
  • Proofpoint does not recommend saving attachments in quarantine which creates an issue when there are false-positives. We cannot release a false-positive since it is not saved due to affecting performance of Proofpoint product when the database gets too big.
  • It requires a good amount of time and effort to get familiar with Proofpoint system administration.
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Likelihood to Renew

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Proofpoint Targeted Attack Protection for Email9.1
Based on 1 answer
It's a useful feature that complements other Proofpoint solutions
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Usability

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Proofpoint Targeted Attack Protection for Email8.2
Based on 1 answer
Proofpoint Targeted Attack Protection for Email has an intuitive interface that is well laid out and had a graphical improvement recently.
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Support

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Proofpoint Targeted Attack Protection for Email8.2
Based on 1 answer
Generally have had good response and resolution time with knowledgeable technicians, and if needed the ticket is moved to someone with more expertise to better address the issue. Have used the ticketing portal, phone, as well as the beta chat feature (permanent please!)
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Implementation

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Proofpoint Targeted Attack Protection for Email9.1
Based on 1 answer
Pro services team was helpful
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Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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We implemented both Microsoft's Advanced Threat Protection at the same time as Proofpoint's Targeted Attack Protection. We ended of dropping the Microsoft solution, even though it was a lower cost, based on Microsoft's poor support and lack of insight related to the threat analysis.
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Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
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  • Guarding against Ransomware
  • Guarding against fake domains
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Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AppRiver More Information

Proofpoint Targeted Attack Protection for Email

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Proofpoint Targeted Attack Protection for Email More Information