What users are saying about
8 Ratings
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Score 7.2 out of 101
3 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

WatchGuard XCS (Discontinued)

I like it because it tends to block out some of the things that shouldn't get in our inboxes, but they somehow end up in our mailboxes sometimes, not a big deal. The main thing that needs to be blocked out is any phishing and it keeps those emails out!
Leticia Waller profile photo

Feature Rating Comparison

Secure Email Gateway

AppRiver
7.7
WatchGuard XCS (Discontinued)
Anti-malware
AppRiver
7.7
WatchGuard XCS (Discontinued)
Cusomizability
AppRiver
8.7
WatchGuard XCS (Discontinued)
Data Loss Protection
AppRiver
10.0
WatchGuard XCS (Discontinued)
Threat Detection
AppRiver
6.0
WatchGuard XCS (Discontinued)
Sandboxing
AppRiver
7.0
WatchGuard XCS (Discontinued)
End-to-End Encryption
AppRiver
6.7
WatchGuard XCS (Discontinued)
Management Tools
AppRiver
7.7
WatchGuard XCS (Discontinued)

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

WatchGuard XCS (Discontinued)

  • Very Secure!
  • Easy to use and set up.
  • Great to keep things safe for employees and employer.
Leticia Waller profile photo

Cons

AppRiver

  • It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
No photo available

WatchGuard XCS (Discontinued)

  • I would like to see why the multi WAN doesn't work at times!
  • Can be a little slow.
  • Some things are blocked for no reason.
Leticia Waller profile photo

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

WatchGuard XCS (Discontinued)

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 6.7
Based on 3 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

WatchGuard XCS (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
No photo available

WatchGuard XCS (Discontinued)

I suggest WatchGuard because they offer so much. They offer the way to keep email and websites blocked that don't belong and they also help us connect to the server whenever we remote in from work. Everything is done with so much ease and there is not any hassle.
Leticia Waller profile photo

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo

WatchGuard XCS (Discontinued)

  • It helps our computers be safe.
  • Less worrying about IT fixing bugs on computers.
  • Their beliefs are inline with ours.
Leticia Waller profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WatchGuard XCS (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AppRiver
7.2
WatchGuard XCS (Discontinued)
10.0

Usability

AppRiver
10.0
WatchGuard XCS (Discontinued)

Support

AppRiver
6.7
WatchGuard XCS (Discontinued)

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