Aptean Catalyst WMS vs. Floship

Catalyst is good for data collection and being able to create individualized programs. However, it lacks the ability to export data via an API to do more in depth reporting and outcome analysis

Incentivized

I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS. I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun. In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future. I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...] In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...] I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...]. I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]

• Easy to learn and use.
• Flexibility when creating different behavioral programs.

Incentivized

• It is very challenging to export our data to a more in-depth analysis of outcomes.
• Inflexible API to connect with other platforms and reporting modules.

Incentivized

• I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
• I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
• In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.

I give Floship a one out of ten because there is no functionality, and I believe costs are deliberately hidden to obfuscate.

It is pretty easy to get a hold of someone and get support, however, the software itself is limited

Incentivized

I feel that Floship support is hostile, and did not regularly answer emails.

It was a better clinical data book initially, however it has been slow to upgrade and we are now looking at other technologies

Incentivized

Easyship is a much better alternative; we selected Floshi, I feel, as a costly mistake.

• It is a positive investment as it allows our clinical supervisors to be more efficient and not need to manually record or graph data.

Incentivized

• Negative: Cost to us of over 130K USD
• Negative: Shipments and packages delayed by more than 28 days
• Negative: Complete loss of trust and goodwill for customers