Aptean CRM vs. Odoo CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aptean CRM
Score 8.7 out of 10
N/A
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A
Odoo CRM
Score 6.4 out of 10
N/A
Odoo is an open-source CRM software boasting over 5 million users. With it, sales teams can keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into Odoo as a fully integrated app.N/A
Pricing
Aptean CRMOdoo CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aptean CRMOdoo CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Aptean CRMOdoo CRM
Top Pros
Top Cons

No answers on this topic

Features
Aptean CRMOdoo CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Aptean CRM
9.2
2 Ratings
18% above category average
Odoo CRM
7.7
2 Ratings
0% above category average
Customer data management / contact management10.02 Ratings7.52 Ratings
Workflow management9.02 Ratings9.01 Ratings
Territory management9.02 Ratings7.02 Ratings
Opportunity management9.02 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.02 Ratings6.52 Ratings
Contract management10.02 Ratings7.01 Ratings
Quote & order management9.02 Ratings8.52 Ratings
Interaction tracking9.02 Ratings6.52 Ratings
Channel / partner relationship management9.02 Ratings7.52 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Aptean CRM
9.7
2 Ratings
26% above category average
Odoo CRM
8.0
1 Ratings
6% above category average
Case management9.02 Ratings7.01 Ratings
Call center management10.02 Ratings00 Ratings
Help desk management10.01 Ratings9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Aptean CRM
9.5
2 Ratings
23% above category average
Odoo CRM
5.0
2 Ratings
41% below category average
Lead management10.02 Ratings5.02 Ratings
Email marketing9.02 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Odoo CRM
6.5
2 Ratings
15% below category average
Task management10.02 Ratings5.52 Ratings
Billing and invoicing management9.02 Ratings7.01 Ratings
Reporting8.02 Ratings7.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Odoo CRM
8.3
1 Ratings
9% above category average
Forecasting9.02 Ratings8.01 Ratings
Pipeline visualization9.02 Ratings9.01 Ratings
Customizable reports9.02 Ratings8.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Odoo CRM
7.8
2 Ratings
3% above category average
Custom fields9.02 Ratings6.52 Ratings
Custom objects9.02 Ratings9.01 Ratings
Scripting environment9.01 Ratings00 Ratings
API for custom integration9.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Aptean CRM
8.5
2 Ratings
2% above category average
Odoo CRM
6.0
1 Ratings
32% below category average
Single sign-on capability9.02 Ratings00 Ratings
Role-based user permissions8.02 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Aptean CRM
9.5
1 Ratings
27% above category average
Odoo CRM
-
Ratings
Social data10.01 Ratings00 Ratings
Social engagement9.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Aptean CRM
9.5
1 Ratings
28% above category average
Odoo CRM
-
Ratings
Marketing automation10.01 Ratings00 Ratings
Compensation management9.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Aptean CRM
9.0
1 Ratings
18% above category average
Odoo CRM
-
Ratings
Mobile access9.01 Ratings00 Ratings
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Aptean CRMOdoo CRM
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User Ratings
Aptean CRMOdoo CRM
Likelihood to Recommend
9.0
(2 ratings)
6.5
(2 ratings)
Usability
9.0
(1 ratings)
7.0
(2 ratings)
Support Rating
9.0
(1 ratings)
5.0
(2 ratings)
User Testimonials
Aptean CRMOdoo CRM
Likelihood to Recommend
Aptean
As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
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Odoo
We are not a huge company so it's great for the relatively basic requriements we have for storing customer data and logging conversations. I haven't delved too deep inot opportunity tracking but the little I looked didn't seem quite as strong as a tool like Salesforce which I used previously
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Pros
Aptean
  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
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Odoo
  • Upload, manage contacts for sales team
  • Create pipelines for team
  • Export and import leads
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Cons
Aptean
  • I was expecting some more flexibility in it.
  • Its customer support is highly non-vigilant and should learn how to work responsibly.
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Odoo
  • It would be great to have a custom dashboard with editable graphs and reporting
  • The quotation PDF is limited in how it can be changed and I'd prefer using our own custom design rather than the odoo defaults
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Usability
Aptean
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
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Odoo
The technical glitch and delay in opening and going to next lead is the major reason for not continuing with odoo. We faced few lead mismatch between source and CRM count also. The interface and features of Odoo is perfectly well and useful when it comes to process leads and do regular follow up
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Support Rating
Aptean
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
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Odoo
This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!
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Alternatives Considered
Aptean
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
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Odoo
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects
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Return on Investment
Aptean
  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
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Odoo
  • We've 10x'ed our turnover since implementing Odoo
  • We have trackable quotations across the team so we can all access eah others quotes when people are away
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ScreenShots

Odoo CRM Screenshots

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