Aptean CRM vs. FOCUS by Reynolds and Reynolds

As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.

Incentivized

It works because it's the only thing we have to use however Reynolds does not work well with others, I.E., third-party vendors, etc. When it's up for renewal I will strongly suggest we switch

Incentivized

• Simple: it isn't too convoluted with too many features
• Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
• Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth

Incentivized

• Daily work plan
• Detailed reports

Incentivized

• I was expecting some more flexibility in it.
• Its customer support is highly non-vigilant and should learn how to work responsibly.

Incentivized

• Sometimes you cannot see the calls on the customer profile
• In my opinion, it is not easy to use
• I think the reporting can be overwhelming for some
• From experience, the appointments do not show up in the daily work plan

Incentivized

Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.

Incentivized

I think overall it's not a good platform

Incentivized

Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.

Incentivized

Support is phenomenal however they have a ton of practice because people need to call them so often

Incentivized

IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.

Incentivized

We have always used Reynolds however I have seen other CRMs that are more user friendly

Incentivized

• Improved interaction with customers for incident management.
• Greatly improved opportunity management.
• Lead management for marketing is improved and centralized.

Incentivized

• Slows people down trying to learn it
• Every option in there costs more money so the executives do not want to pay for things such as click to call

Incentivized