Asana vs. Help Scout

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.5 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
Help Scout
Score 8.7 out of 10
N/A
Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…
$20
per user/per month
Pricing
AsanaHelp Scout
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
Standard
$20
per user/per month
Plus
$35
per user/per month
Company
Contact sales team
Offerings
Pricing Offerings
AsanaHelp Scout
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
AsanaHelp Scout
Considered Both Products
Asana

No answer on this topic

Help Scout
Chose Help Scout
Help Scout is more reasonably priced compared to our other options.
Top Pros
Top Cons
Features
AsanaHelp Scout
Project Management
Comparison of Project Management features of Product A and Product B
Asana
7.9
161 Ratings
Help Scout
-
Ratings
Task Management9.0161 Ratings00 Ratings
Resource Management7.5135 Ratings00 Ratings
Gantt Charts7.847 Ratings00 Ratings
Scheduling8.1147 Ratings00 Ratings
Workflow Automation8.0116 Ratings00 Ratings
Team Collaboration8.7160 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management7.4136 Ratings00 Ratings
Email integration7.4129 Ratings00 Ratings
Mobile Access8.4133 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management7.164 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.9
38 Ratings
Help Scout
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software8.337 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
Help Scout
9.8
17 Ratings
Organize and prioritize service tickets00 Ratings9.317 Ratings
Subscription-based notifications00 Ratings10.010 Ratings
Ticket creation and submission00 Ratings10.016 Ratings
Ticket response00 Ratings10.017 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Asana
-
Ratings
Help Scout
8.5
16 Ratings
External knowledge base00 Ratings9.015 Ratings
Internal knowledge base00 Ratings8.014 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Asana
-
Ratings
Help Scout
8.2
17 Ratings
Email support00 Ratings10.017 Ratings
Help Desk CRM integration00 Ratings6.510 Ratings
User Ratings
AsanaHelp Scout
Likelihood to Recommend
8.1
(191 ratings)
9.5
(17 ratings)
Likelihood to Renew
9.6
(34 ratings)
7.0
(1 ratings)
Usability
9.0
(22 ratings)
9.0
(1 ratings)
Availability
8.4
(4 ratings)
-
(0 ratings)
Support Rating
5.2
(81 ratings)
-
(0 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
AsanaHelp Scout
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
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Help Scout
Help Scout gets major brownie points for "eating their own dog food." They are all about the Customer Experience, and they live up to this philosophy by delivering not only a very easy to use and modern product, but answering support inquiries right away (and thoroughly), and publishing an extremely helpful and insightful industry blog. So when you buy into Help Scout, you're not just getting a great software product, but also getting a great organization running behind it. Aside from that, I love how Help Scout delivers a great customer experience to our customers. It gets out of the way. Customers are not aware that we use it, in fact, they believe they are emailing directly with me. Transactions are fast and lightweight, there are not as many bells and whistles to complicate the process and slow down the support workflow.
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Pros
Asana
  • Easy to use by any user (good UX and no installation needed)
  • Easy to create a simple project, add tasks and sub tasks.
  • Different display options, according to the project/tasks type
  • Works great using a web browser, you don't have to install the application
Read full review
Help Scout
  • The interface is extremely good. It's fast, it's smart and it's easy to use. In one week we dominated it completely, with every function. It's very intuitive, which helped us onboard the hole team very quickly.
  • Tagging and in general organizing tickets. It's easy and visible
  • Workflows (or automatic triggers) have MANY options and you can get very efficient by using them
  • Their support is very good and effective
  • Docs (FAQ manager) is easy to setup and maintain. It is well linked with the other parts of HS, like answering emails or chat
  • Chat is new to us (with Beacon) but so far is working fine. It's in beta and needs more features, but I'm sure they're on it
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Cons
Asana
  • Some users might find the user interface a bit dull and un inspired
  • We found the way to use multiple workspaces a bit confusing
  • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
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Help Scout
  • It is a bit slow sometimes, but not very often.
  • I've noticed more network errors with their server in the past year.
  • Small annoyance - they use a lot of lightbox popups and if you click outside the box all of your work is lost.
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Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
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Help Scout
We are receiving feedback from the organizational level that they may want us to transition to a different solution to provide consistency across the company.
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Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
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Help Scout
It is simple and intuitive. I haven't run into difficulty using any of the features that I have wanted to use. Additional help in the form of documentation or support is available as needed, and their response times are pretty good :)
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Reliability and Availability
Asana
Working with Asana on a daily basis
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Help Scout
No answers on this topic
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
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Help Scout
No answers on this topic
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
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Help Scout
Only have minimal experience with G-Suite for a much smaller company. This worked well for that organization but did not have similar specialization functions that suite our larger organization very well. Help Scout's pricing makes sense, and continues to service our needs well. Minimal usage of other programs, but have no need to explore alternatives at this time.
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Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
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Help Scout
No answers on this topic
Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
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Help Scout
  • We are able to retain our customer base due to the outstanding customer service our Customer Experience department provides. Without an organized tool like Help Scout, this would not be possible. We pride ourselves in quick response times to customers and are able to do so by effectively routing tickets to the right agents.
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