What users are saying about
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Top Rated
2042 Ratings

Asana

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Top Rated
2042 Ratings
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Score 8.5 out of 100
54 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    SolarWinds Web Help Desk (WHD)

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    SolarWinds Web Help Desk (WHD)

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Asana

    Feature Set Not Supported
    N/A
    9.2

    SolarWinds Web Help Desk (WHD)

    92%
    SolarWinds Web Help Desk (WHD) ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Expert directory

    N/A
    0 Ratings
    9.2
    92%
    13 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Ticket response

    N/A
    0 Ratings
    9.1
    91%
    9 Ratings

    Self Help Community

    Asana

    Feature Set Not Supported
    N/A
    7.7

    SolarWinds Web Help Desk (WHD)

    77%
    SolarWinds Web Help Desk (WHD) ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Multi-Channel Help

    Asana

    Feature Set Not Supported
    N/A
    8.6

    SolarWinds Web Help Desk (WHD)

    86%
    SolarWinds Web Help Desk (WHD) ranks higher in 4/4 features

    Customer portal

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Social integration

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Email support

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Attribute Ratings

    • SolarWinds Web Help Desk (WHD) is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Asana and SolarWinds Web Help Desk (WHD) are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    8.0

    SolarWinds Web Help Desk (WHD)

    80%
    19 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings
    10.0

    SolarWinds Web Help Desk (WHD)

    100%
    4 Ratings

    Usability

    9.0

    Asana

    90%
    22 Ratings
    10.0

    SolarWinds Web Help Desk (WHD)

    100%
    3 Ratings

    Availability

    8.4

    Asana

    84%
    4 Ratings

    SolarWinds Web Help Desk (WHD)

    N/A
    0 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings
    10.0

    SolarWinds Web Help Desk (WHD)

    100%
    9 Ratings

    Implementation Rating

    Asana

    N/A
    0 Ratings
    10.0

    SolarWinds Web Help Desk (WHD)

    100%
    4 Ratings

    Product Scalability

    8.2

    Asana

    82%
    1 Rating

    SolarWinds Web Help Desk (WHD)

    N/A
    0 Ratings

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    SolarWinds WHD is well suited if you have a limited budget, as it costs less than many help desk software packages that are more full featured and modern in their design. It is not well suited to an environment where you want to manage inventory, users, purchases and tickets all in one package. It has an asset feature that we don't use but that looks quite limited. We track our assets and users separately from this.
    Margaret Auld-Louie | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    • Customized reporting allows us to track our service and support better, and find where we need improvements. This allows us to constantly upgrade our service levels and keep the customers happy.
    • Detailed tracking and response to the end users have led to quicker remediation of tickets. We are able to see where we need a better response or where to add additional resources for support.
    • Overall metrics allow us to staff properly for our tickets by location and remote users.
    Eric Krueger | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    • Because of AD integration, users sometimes try logging in with their email address and not AD credentials. The user then calls stating they can't put a ticket in, it would be nice if there was a method of matching the AD Email field with a login.
    • Setting up new techs with the building they are responsible for can be a little messy
    Robert Pfau | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    SolarWinds Web Help Desk (WHD)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SolarWinds Web Help Desk (WHD) Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    SolarWinds Web Help Desk (WHD) 10.0
    Based on 4 answers
    We are definitely going to be sticking with Web Help Desk for the foreseeable future since the product is very inexpensive for the features that it provides, the integration that it has with our existing systems, and the ease for managing users, assets, locations, and tickets. Web Help Desk is a great product that is backed by even better support, which is well worth looking into if you are considering moving to a new ticketing system.
    Michael Santangelo | TrustRadius Reviewer

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    SolarWinds Web Help Desk (WHD) 10.0
    Based on 3 answers
    The system has time and time again proven to be much easier to use and setup for both technicians and end users. It is simple enough to enter a ticket for end users, and even easier to communicate with logging back and forth because you can reply to the ticket emails to enter comments on the tickets. The technician side is a little clunky at first, but after looking at it for a few minutes it's very clear to see what you need to do to accomplish the goals. The mobile interface is snappy and responsive. It's a great product overall.
    Michael Santangelo | TrustRadius Reviewer

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    SolarWinds Web Help Desk (WHD) 10.0
    Based on 9 answers
    SolarWinds is a great customizable and affordable ticketing system. We use SolarWinds Web Help Desk for IT and Software
    Development trouble ticket tracking and resolution. The reporting that
    SolarWinds provides is great since it helps us discover problem areas and fix
    those areas so they don't keep reoccurring
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Asana

    No score
    No answers yet
    No answers on this topic

    SolarWinds Web Help Desk (WHD)

    SolarWinds Web Help Desk (WHD) 10.0
    Based on 4 answers
    Take the time to roll out a test VM to configure and make changes to before doing a live deployment, this way you don't end up with a VM that has been tweaked and re-tweaked until it's perfect and instead end up with a final, polished product.I would also recommend taking the time to read through the support forums for figuring out minor issues that may pop up, chances are that you aren't going to be the first one to encounter them.When all is said and done, SolarWinds Support is VERY responsive and you shouldn't hesitate to contact them.
    Michael Santangelo | TrustRadius Reviewer

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    Web Help Desk is definitely lacking in the UI/UX department compared to most other ticketing systems I have used int he past. It's very utilitarian; however, what it lacks in UI it makes up for in extensibility and customization. The main issue that the developers need to address is the use of a Web Objects back-end.
    John Mahlman IV | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    SolarWinds Web Help Desk (WHD)

    • Amazing impact on our Organization, we are much more organized since we implemented SolarWinds Web Help Desk
    • The ROI is in the statistics! The application cost pennies to run compared to what the product will do for your organization.
    • I challenge you to find a better product for the price!
    • Our documentation has improved since we implemented SolarWinds Web Help Desk
    Jennifer Aguilar | TrustRadius Reviewer

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