What users are saying about
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1400 Ratings

Asana

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1400 Ratings
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Score 8.4 out of 100
42 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Asana

Asana is great for organization across a team or across a project since its UI is much better and easier to use than more complicated project planning interfaces and project management software. It’s less well suited to manage projects across an organization since it doesn’t handle budgets or integrate with things like Microsoft project as well so it’s strength are more towards project vs portfolio management.
Anonymous | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

One of the main issues for us is tracking overdue tickets and how they can be better resolved. Missed SLA's are also better tracked to show our team how to avoid this by giving better support or passing along to another level if needed. The reporting mechanism allows us to change on the fly to see where we are lacking support and where we may have too many resources staffed. By utilizing these reports we can move resources around to have better coverage.
Eric Krueger | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.9
SolarWinds Web Help Desk (WHD)
Task Management
Asana
9.1
SolarWinds Web Help Desk (WHD)
Resource Management
Asana
7.7
SolarWinds Web Help Desk (WHD)
Gantt Charts
Asana
8.2
SolarWinds Web Help Desk (WHD)
Scheduling
Asana
8.1
SolarWinds Web Help Desk (WHD)
Workflow Automation
Asana
7.9
SolarWinds Web Help Desk (WHD)
Team Collaboration
Asana
8.7
SolarWinds Web Help Desk (WHD)
Support for Agile Methodology
Asana
8.5
SolarWinds Web Help Desk (WHD)
Support for Waterfall Methodology
Asana
8.5
SolarWinds Web Help Desk (WHD)
Document Management
Asana
6.9
SolarWinds Web Help Desk (WHD)
Email integration
Asana
7.2
SolarWinds Web Help Desk (WHD)
Mobile Access
Asana
8.3
SolarWinds Web Help Desk (WHD)
Timesheet Tracking
Asana
6.1
SolarWinds Web Help Desk (WHD)
Change request and Case Management
Asana
8.4
SolarWinds Web Help Desk (WHD)
Budget and Expense Management
Asana
6.6
SolarWinds Web Help Desk (WHD)

Professional Services Automation

Asana
6.9
SolarWinds Web Help Desk (WHD)
Project & financial reporting
Asana
5.5
SolarWinds Web Help Desk (WHD)
Integration with accounting software
Asana
8.3
SolarWinds Web Help Desk (WHD)

Incident and problem management

Asana
SolarWinds Web Help Desk (WHD)
8.8
Organize and prioritize service tickets
Asana
SolarWinds Web Help Desk (WHD)
9.1
Expert directory
Asana
SolarWinds Web Help Desk (WHD)
7.7
Subscription-based notifications
Asana
SolarWinds Web Help Desk (WHD)
9.8
ITSM collaboration and documentation
Asana
SolarWinds Web Help Desk (WHD)
6.1
Ticket creation and submission
Asana
SolarWinds Web Help Desk (WHD)
8.2
Ticket response
Asana
SolarWinds Web Help Desk (WHD)
8.5

Self Help Community

Asana
SolarWinds Web Help Desk (WHD)
5.7
External knowledge base
Asana
SolarWinds Web Help Desk (WHD)
4.4
Internal knowledge base
Asana
SolarWinds Web Help Desk (WHD)
7.1

Multi-Channel Help

Asana
SolarWinds Web Help Desk (WHD)
8.1
Customer portal
Asana
SolarWinds Web Help Desk (WHD)
8.1
Social integration
Asana
SolarWinds Web Help Desk (WHD)
7.1
Email support
Asana
SolarWinds Web Help Desk (WHD)
8.3
Help Desk CRM integration
Asana
SolarWinds Web Help Desk (WHD)
8.9

Pros

Asana

  • Task Management - Being able to assign resources and time lines to specific activities
  • Project Management - Being able to plan, execute and track project process using this tool
  • Customizability - Being able to customize a solution that meets your needs or activity.
Norman Hazlewood | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

  • Email notifications are pretty good; you can add hidden notes, close/resolve/update tickets just by selecting the appropriate link in the email that is sent when a ticket is created or edited.
  • It provides a great deal of information to both the user and tech.
  • It allows us to automatically update asset information with our mobile device management system by using an extension.
John Mahlman IV | TrustRadius Reviewer

Cons

Asana

  • I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
  • Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.
Anonymous | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

  • Support occasionally misses the mark (e.g. usually simple misunderstandings or mis-communications)
  • Intermittent UI bugs (e.g.: fields disappear until page refreshes)
  • AD/LDAP imports can be quirky (e.g.: user name changes, deactivates old user, makes new user instead of just renaming user)
  • Reports can be tricky to write
Michael Santangelo | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.5
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD) 9.1
Based on 3 answers
We are definitely going to be sticking with Web Help Desk for the foreseeable future since the product is very inexpensive for the features that it provides, the integration that it has with our existing systems, and the ease for managing users, assets, locations, and tickets. Web Help Desk is a great product that is backed by even better support, which is well worth looking into if you are considering moving to a new ticketing system.
Michael Santangelo | TrustRadius Reviewer

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD) 7.1
Based on 2 answers
The system has time and time again proven to be much easier to use and setup for both technicians and end users. It is simple enough to enter a ticket for end users, and even easier to communicate with logging back and forth because you can reply to the ticket emails to enter comments on the tickets. The technician side is a little clunky at first, but after looking at it for a few minutes it's very clear to see what you need to do to accomplish the goals. The mobile interface is snappy and responsive. It's a great product overall.
Michael Santangelo | TrustRadius Reviewer

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.8
Based on 94 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD) 8.7
Based on 8 answers
SolarWinds is a great customizable and affordable ticketing system. We use SolarWinds Web Help Desk for IT and Software
Development trouble ticket tracking and resolution. The reporting that
SolarWinds provides is great since it helps us discover problem areas and fix
those areas so they don't keep reoccurring
Anonymous | TrustRadius Reviewer

Implementation Rating

Asana

No score
No answers yet
No answers on this topic

SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD) 8.0
Based on 3 answers
Take the time to roll out a test VM to configure and make changes to before doing a live deployment, this way you don't end up with a VM that has been tweaked and re-tweaked until it's perfect and instead end up with a final, polished product.I would also recommend taking the time to read through the support forums for figuring out minor issues that may pop up, chances are that you aren't going to be the first one to encounter them.When all is said and done, SolarWinds Support is VERY responsive and you shouldn't hesitate to contact them.
Michael Santangelo | TrustRadius Reviewer

Alternatives Considered

Asana

I like Nifty as this has time sheets, however we preferred the clean interface of Asana. Nifty was a bit overwhelming when we tried it. Their app on Android wasn't anywhere near as mature as Asana's app.Plutio is great and has many features, but we preferred the look of Asana.
John Crumpton | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD) holds its own among the top competitors for help desk systems. Some advanced functionality, and more-so the lack of polished interface knocks it down compared to some competitors. I selected SolarWinds Web Help Desk (WHD) simply because I came into a shop that was already using it. I may evaluate new options in the coming years to try and find an offering with better reporting functionality and a more polished GUI.
Brent Long | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
  • Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
  • Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.
Anonymous | TrustRadius Reviewer

SolarWinds Web Help Desk (WHD)

  • By being fast and accurate, they help us meet all client needs quickly. This pleases our clients.
  • We have had a great ROI from SW ever since we started with them.
  • They help make us look great to clients!
  • Thanks to SolarWinds services and support our client attrition has consistently been under 0.05%.
  • Their client facing materials are clear and reasonably easy to understand.
Marc Shaffer | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* per user per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. Per Month
Additional Pricing Details

SolarWinds Web Help Desk (WHD)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Web Help Desk (WHD) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Asana
8.4
SolarWinds Web Help Desk (WHD)
8.3

Likelihood to Renew

Asana
9.5
SolarWinds Web Help Desk (WHD)
9.1

Usability

Asana
9.0
SolarWinds Web Help Desk (WHD)
7.1

Reliability and Availability

Asana
8.4
SolarWinds Web Help Desk (WHD)

Support Rating

Asana
7.8
SolarWinds Web Help Desk (WHD)
8.7

Implementation Rating

Asana
SolarWinds Web Help Desk (WHD)
8.0

Scalability

Asana
8.2
SolarWinds Web Help Desk (WHD)

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