Likelihood to Recommend AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Read full review They get the job done. We were able to do everything that our client wanted and needed. Its a free quiz on their website, so having to pay $1,500 a year for this service is hurting our bank. My only complaint is the price. If you are able to lower your price or offer promotions, then I would have no problem staying. We are currently looking for cheaper alternatives.
Read full review Pros NPS Surveys - Easy to access and use and branded for our company. Analytics - AskNicely provides simple and robust analytics for identifying trends in data. Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience. Read full review Intuitive branching logic mechanics. Survey Anyplace offers a nicely pipeline/process map format to visually see the branching logic for more robust question sets. Reliable results. Survey Anyplace offers important tracking data to evaluate and hold respondents accountable to completing the surveys. Users can save progress and come back. This allows busy respondents time to think about deeper questions, specifically when the surveys are being used in an interviewing approach. Read full review Cons Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely More, not fewer plan options Jim Ford CEO (Chief Experience Officer), ASBC
Read full review Creating something highly customized at the ReportR level means you will need to have some savvy with CSS if you want to do it yourself. But it also means you can create something truly incredible and they do not have the same limitations as other similar software. Read full review Usability This is a great platform. The ease of use and ability to generate instant reports is killer. I highly recommend this platform for those who want to showcase a professional survey to impress their clients and employees. For us, this helps expand our product offering greatly, which also supplements our other services. [Survey Anyplace is a] great product and platform!
Read full review Support Rating I wish there was a better live chat feature. Seems like I have to wait 30-60 every time I need to talk to someone. Though once I am able to speak with someone via the chat in my account, they have been very helpful in answering my questions or pointing me in the right direction.
Read full review Alternatives Considered We are still evaluating
SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other.
SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Read full review Survey Anyplace is an excellent piece of software.
It can create in depth surveys and has a huge functional capability! I would highly recommend using Survey Anyplace for any business as it is so adaptable!
The support team are fabulous and always on hand to answer any queries and set up Zoom calls for more tailored help! Mark has been brilliant in helping me to create a complex survey!
Read full review Return on Investment Ask Nicely is just for internal use and we don't monitor it in relevance to GMV Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative Ask Nicely is a great way to follow up with all customers who have not had a good experience Read full review As a publisher, the quizzes provide us with compelling type of "advertising" product to engage our clients' audiences. We use the quizzes to direct respondents to thought leadership content for lead gen. The "correct response" feature in the quizzes provide the most interesting sample of our clients' content. Read full review ScreenShots