Chose Avaya Call Center Elite
Avaya is our favorite communications platform. We are in the middle of a migration to move everything to Avaya Cloud.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Aspect Unified IP | N/A | Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels. | N/A | |
Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Aspect Unified IP | Avaya Call Center Elite | |
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Considered Both Products | Aspect Unified IP No answer on this topic | Avaya Call Center Elite |
Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Aspect Unified IP | Avaya Call Center Elite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Aspect Unified IP | Avaya Call Center Elite | |
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Likelihood to Recommend | 7.0 (4 ratings) | 8.0 (32 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Aspect Unified IP | Avaya Call Center Elite | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Avaya |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Avaya |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Avaya |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) | Avaya No answers on this topic |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Avaya |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Avaya |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) | Avaya |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) | Avaya |
ScreenShots |