22 Ratings
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Score 8.3 out of 101
4 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Aspect Workforce Management

While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
Rachel Honeywood profile photo

PRO Unlimited Wand VMS

When working with a VMS or MSP I must say PRO is one of the best to use. You are able to manage multiple clients within the same portal, very user-friendly, able to go to one location for all recruitment needs, management needs, sales and accounting needs. It helps organize recruitment needs and make sure that candidates are within budget. With this program, I do not have to worry about aging reports or outstanding invoices
Catherine Soto profile photo

Pros

Aspect Workforce Management

  • Aspect does a great job of projecting call volume and the number of employees required for each shift of the day.
  • The level of detail provided in the reports was outstanding.
  • I really liked the ability to schedule breaks and lunch based on call volume.
No photo available

PRO Unlimited Wand VMS

  • Quick responses to candidates feedback
  • Accurate time keeping with payroll and invoicing
  • Very user friendly and easy to navigate and cross train others
Catherine Soto profile photo

Cons

Aspect Workforce Management

  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo

PRO Unlimited Wand VMS

  • It would be helpful in the beginning to see if the opportunity is exempt or non-exempt
  • The timing out of session could be extended a few more minutes longer
  • When adding a candidates email
  • Easier way to update a candidates profile and updated resume
Catherine Soto profile photo

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo

PRO Unlimited Wand VMS

No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

PRO Unlimited Wand VMS

No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available

PRO Unlimited Wand VMS

No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available

PRO Unlimited Wand VMS

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Workforce Management

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo

PRO Unlimited Wand VMS

In our current situation, we did not go after WAND as a tool. Our clients that we support currently use WAND as their VMS system. But if given a choice of having to choose a VMS I would choose WAND over all that I have used in the past. It keeps everything uniform.
Catherine Soto profile photo

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo

PRO Unlimited Wand VMS

  • Saves time on all aspects of organization
  • Only negative is that there is not a real connection with the managers from a Recruitment or Sales point of view - but understand they are prob bombarded by sales calls
  • Very helpful tool to keep process and procedures in place
Catherine Soto profile photo

Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PRO Unlimited Wand VMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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