20 Ratings
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Score 7.7 out of 101
5 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Aspect Workforce Management

Aspect Workforce Management works well in both small and large contact center environments. Administration of the product is relatively simple and straight forward, allowing for less downtime and improved system issue turnaround time
Jason Reaves profile photo

PRO Unlimited Wand VMS

PRO Unlimited Wand VMS is well suited for larger recruitment teams or ones that work cross functionally with outside agencies. It allows our team and organization to store all data on candidate pipelines and jobs and is very easy to communicate with outside agencies on any of these jobs. We can see status and where we and also the agency are at in terms of candidates submitted to a specific requisition. The allows our team to be more efficient with their time. I would say less appropriate would be a situation where a recruitment team is not working with outside resources as it might not make sense to invest in a tool such as this one. For example, our teams work with clients and outside agencies for our recruiting needs and so having one central place to facilitate feedback and scheduling results in more efficient time spent elseware.
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Pros

  • Aspect does a great job of projecting call volume and the number of employees required for each shift of the day.
  • The level of detail provided in the reports was outstanding.
  • I really liked the ability to schedule breaks and lunch based on call volume.
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  • User-friendly tool and easy to train new employees. This is a strength because recruiting teams have generally very high turnover and we are constantly adding new recruiters to our team. The ability to quickly train on this software is crucial.
  • Free form sections within each job allow for our recruiters to track progress and write in any feedback on candidates or the job itself. For example, our recruiters are able to update when a hiring manager or client changes the job description or wants to progress any candidates attached to the job.
  • Candidate feedback is easily tracked and sent out in a timely manner. For example, when we attach a candidate to the requisition, the client or hiring managers are able to reply back to this action with their feedback or schedule a future interview. This elimiates the step where our recruiters must reach out for feedback.
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Cons

  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo
  • It would be helpful in the beginning to see if the opportunity is exempt or non-exempt
  • The timing out of session could be extended a few more minutes longer
  • When adding a candidates email
  • Easier way to update a candidates profile and updated resume
Catherine Soto profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo
No score
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Alternatives Considered

Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
Roy Huron profile photo
Wand VMS is much more user friendly than similar VMS tools out today. My team also loves how this tool allows you to write feedback and comments on any requisition or candidate profile while many other tools do not allow this customization but you must add everything from a drop down or set up rules. This was much more user friendly to train and efficient to use on a daily basis. I would say compared to other similar softwares, Wand specifically, allows for much more efficient options and results. For example, when adding any candidates to a job, we are able to track the history and also communicate with outside agencies and hiring managers through the tool. What this offers us that other softwares could not is the ability to interact with these outside agencies while also tracking all history within the tool for future use and other recruiters to use if the job changes the recruiter.
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Return on Investment

  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
FERENC CSATLÓS; MBA, PMP profile photo
  • Candidate pipeline is easily tracked which provides great data for management! For example, when we add a candidate profile or a candidate to any job, we can track the history of this candidate through the jobs and feedback.
  • Very user-friendly and we are able to train new recruiters and agencies quickly. Huge pro as compared to other more complicated softwares on the market as turnover is high within recruiting and we are able to get our recruiters up and running and recruiting very quickly.
  • Payroll and invoicing are tracked and reported. We are able to export out reporting for our Accounting teams to use.
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Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

PRO Unlimited Wand VMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details