Asset Panda vs. Microsoft System Center Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asset Panda
Score 8.2 out of 10
N/A
Asset Panda is a cloud-based barcoding and asset tracking platform from the company of the same name headquartered in Frisco, Texas, that can possibly displace the need for scanners with standard (mobile phone, tablets) mobile devices in barcode scanning.N/A
Microsoft System Center Service Manager
Score 8.3 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Pricing
Asset PandaMicrosoft System Center Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Asset PandaMicrosoft System Center Service Manager
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Asset PandaMicrosoft System Center Service Manager
Top Pros
Top Cons
Features
Asset PandaMicrosoft System Center Service Manager
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Asset Panda
8.7
1 Ratings
13% above category average
Microsoft System Center Service Manager
-
Ratings
Software and hardware inventory tracking9.01 Ratings00 Ratings
Asset lifecycle monitoring9.01 Ratings00 Ratings
Asset relationship management8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asset Panda
-
Ratings
Microsoft System Center Service Manager
7.8
7 Ratings
4% below category average
Organize and prioritize service tickets00 Ratings8.04 Ratings
Expert directory00 Ratings7.03 Ratings
Service restoration00 Ratings7.04 Ratings
Self-service tools00 Ratings8.75 Ratings
Subscription-based notifications00 Ratings7.04 Ratings
ITSM collaboration and documentation00 Ratings9.76 Ratings
ITSM reports and dashboards00 Ratings7.16 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Asset Panda
-
Ratings
Microsoft System Center Service Manager
8.2
7 Ratings
0% above category average
Configuration mangement00 Ratings9.86 Ratings
Asset management dashboard00 Ratings8.77 Ratings
Policy and contract enforcement00 Ratings6.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
Asset Panda
-
Ratings
Microsoft System Center Service Manager
6.7
6 Ratings
22% below category average
Change requests repository00 Ratings6.16 Ratings
Change calendar00 Ratings6.05 Ratings
Service-level management00 Ratings8.05 Ratings
Best Alternatives
Asset PandaMicrosoft System Center Service Manager
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Asset PandaMicrosoft System Center Service Manager
Likelihood to Recommend
8.1
(5 ratings)
8.8
(7 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
Asset PandaMicrosoft System Center Service Manager
Likelihood to Recommend
Asset Panda
It is great to keep track of all assets. I'd like to see a spot where we would put a link to any of our assets with GPS in them, so we do not have to go back and forth. The feature to put serial numbers for equipment is a great feature
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Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
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Pros
Asset Panda
  • Find the position of assets using their location and synopsis
  • E-signature is used to assets
  • Cloud based tracking from anywhere
  • Assets assigned to users are easily tracked
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Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
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Cons
Asset Panda
  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
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Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
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Support Rating
Asset Panda
No answers on this topic
Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
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Alternatives Considered
Asset Panda
Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
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Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
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Return on Investment
Asset Panda
  • Quick and easy asset management
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Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Read full review
ScreenShots

Asset Panda Screenshots

Screenshot of The list view of Asset Panda groups.Screenshot of A look inside a single asset record on Asset Panda.Screenshot of Asset Panda's interactive Dashboards.