20 Ratings
Top Rated
18 Ratings
20 Ratings
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Score 7.6 out of 100
Top Rated
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Billing and Claims Management

    athenaIDX

    Feature Set Not Supported
    N/A
    7.6

    Insync Healthcare Solutions

    76%
    Insync Healthcare Solutions ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    Claims management

    N/A
    0 Ratings
    7.7
    77%
    13 Ratings

    Coding

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Patient billing

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Financial Reporting

    N/A
    0 Ratings
    7.3
    73%
    13 Ratings

    Patient Scheduling

    athenaIDX

    Feature Set Not Supported
    N/A
    8.0

    Insync Healthcare Solutions

    80%
    Insync Healthcare Solutions ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    8.5
    85%
    11 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    6.9
    69%
    6 Ratings

    Multi-location support

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Calendar interface

    N/A
    0 Ratings
    8.1
    81%
    11 Ratings

    Electronic Medical Records

    athenaIDX

    Feature Set Not Supported
    N/A
    7.4

    Insync Healthcare Solutions

    74%
    Insync Healthcare Solutions ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Templates

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Patient portal

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Fax integration

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    4.2
    42%
    2 Ratings

    Workflow automation

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    Speech recognition

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Customization

    N/A
    0 Ratings
    7.8
    78%
    13 Ratings

    E-prescribing

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Medical Security and Privacy

    athenaIDX

    Feature Set Not Supported
    N/A
    8.5

    Insync Healthcare Solutions

    85%
    Insync Healthcare Solutions ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    8.8
    88%
    14 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    8.4
    84%
    13 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Workflow and Scale

    athenaIDX

    Feature Set Not Supported
    N/A
    8.2

    Insync Healthcare Solutions

    82%
    Insync Healthcare Solutions ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Attribute Ratings

    • Insync Healthcare Solutions is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    athenaIDX

    76%
    9 Ratings
    8.3

    Insync Healthcare Solutions

    83%
    16 Ratings

    Likelihood to Recommend

    athenahealth

    Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
    Read full review

    InSync Healthcare Solutions

    Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
    Read full review

    Pros

    athenahealth

    • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
    • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
    • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
    • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
    Read full review

    InSync Healthcare Solutions

    • Easy launch from the scheduler to all aspects of patient chart
    • Smooth processes from check-in to accounts receivable
    • Individualized support, especially on the RCM side with Account Managers
    • User-friendly interface and excellent email/phone support
    • Ability to customize with the Implementation team
    • On-site training - so very helpful!
    Read full review

    Cons

    athenahealth

    • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
    • Ability to create custom reports
    Read full review

    InSync Healthcare Solutions

    • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
    • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
    Read full review

    Pricing Details

    athenaIDX

    Starting Price

    Editions & Modules

    athenaIDX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Insync Healthcare Solutions

      Starting Price

      Editions & Modules

      Insync Healthcare Solutions editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required

        Additional Details

        Alternatives Considered

        athenahealth

        During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
        Read full review

        InSync Healthcare Solutions

        NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
        Read full review

        Return on Investment

        athenahealth

        • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
        Read full review

        InSync Healthcare Solutions

        • We love the ease of use, it really creates a smooth process between departments.
        • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
        • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
        Read full review

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