Automox for Patching
Updated September 05, 2024
Automox for Patching
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Automox
We had issues with WSUS and getting our systems patched. Often times WSUS would be fully released and a system would say it is up to date but not take feature releases. Reporting from WSUS was also horrific. We had zero third-party update management after the initial MDT install. It would be up to the user to update third-party applications like Adobe, Java, and web browsers. If we had issues with web client applications, we'd have to verify the version of their browser first since they could all be at different versions.
Pros
- Great support from the Automox team
- Excellent knowledge base and how to programs
- Easy to view systems and updates needed
- Able to create multiple groups or tags for filtering and separate policies
- Constantly releasing new updates and features
Cons
- The current agent doesn't recognize if a user manually reboots so the panel constantly says the system needs a restart. They are fixing this in a new version
- Search feature on their worklets. There are work arounds but there is a lot of information to manually look through
- Hard to drill down devices using specific tags or groups. Seems to be a 'and' filter, could add an 'only' option
- The reporting system could use some improvements. Unable to export of view the reports other than the console.
- Windows Patch Management
- Third party application patch management
- Ability to quickly remove or block a patch that can cause issues
- Can use Automox to push software and other changes to workstation
- Previously no patch management reporting although we were using WSUS
- Satisfies the Cyber Insurance need for patching
- Able to patch machines regardless of location, on prem, remote, VPN, etc.
We were able to see machines that were internet connected but not on our local network. Using WSUS with a remote work force made it extremely difficult to get the patches installed and them reporting back. Even if staff were not connected through the VPN, we are able to patch and get them into compliance.
When we demo'd NinjaOne, we were not able to fully get the demo off the ground. We had issues and needed support. Ninja didn't get us the support or time involvement to help complete the demo and make the sales. Automox went above and beyond during our demo. We got the assistance we needed and questions answered to give us the confidence to partner with Automox.
Do you think Automox delivers good value for the price?
Yes
Are you happy with Automox's feature set?
Yes
Did Automox live up to sales and marketing promises?
Yes
Did implementation of Automox go as expected?
Yes
Would you buy Automox again?
Yes
Using Automox
5 - IT services / help desk take care of the Automox Patching. We pull reports for Management to review.
4 - While there are four of us that are using Automox, we have assigned one lead technician to take care of Automox and the rest of the team assists as needed.
- Third party patching
- Reporting
- Correct Microsoft updates
- Able to force critical zero day patches immediately to all Automox devices
- Able to remove any patch (from all or some machines) that hinder our work or applications
- Able to see who is connected online and who hasn't turned their machine on.
- Able to push any software to connected devices
- Helps us find stale devices in our Active Directory, devices that are not connected to Automox get disabled in AD until we can verify the location and then get it properly updated.
- The added Remote connection consoles
- Worklets are constantly increasing in the number and the scope of what they can do.
Evaluating Automox and Competitors
- Integration with Other Systems
- Ease of Use
We wanted something that would be easy to use. Automox was easy to deploy (we used group policy) and it runs in the background. We were able to create our own policy and time frames when to patch and what to patch. Plus we created different groups that allowed us to select what patches go where.
Using Automox
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Ease of connection and reporting devices
- Dashboard
- Pushing updates to groups or individual machines
- Creating Groups
- Scheduling updates
- Worklets don't always work
- Reporting is not very advanced
Comments
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