Avaya Contact Center Select vs. NICE CXone
Avaya Contact Center Select vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Contact Center Select | N/A | N/A | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Avaya Contact Center Select | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Avaya Contact Center Select | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Contact Center Select | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Contact Center Select | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Avaya Contact Center Select | NICE CXone | |
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Likelihood to Recommend | Imperium Software Technologies No answers on this topic | NICE Systems |
Pros | Imperium Software Technologies No answers on this topic | NICE Systems |
Cons | Imperium Software Technologies No answers on this topic | NICE Systems |
Likelihood to Renew | Imperium Software Technologies No answers on this topic | NICE Systems |
Usability | Imperium Software Technologies No answers on this topic | NICE Systems |
Reliability and Availability | Imperium Software Technologies No answers on this topic | NICE Systems |
Performance | Imperium Software Technologies No answers on this topic | NICE Systems |
Support Rating | Imperium Software Technologies No answers on this topic | NICE Systems |
In-Person Training | Imperium Software Technologies No answers on this topic | NICE Systems |
Online Training | Imperium Software Technologies No answers on this topic | NICE Systems |
Implementation Rating | Imperium Software Technologies No answers on this topic | NICE Systems |
Alternatives Considered | Imperium Software Technologies No answers on this topic | NICE Systems |
Scalability | Imperium Software Technologies No answers on this topic | NICE Systems |
Return on Investment | Imperium Software Technologies No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |