Avaya Experience Platform vs. Castel Connects
Avaya Experience Platform vs. Castel Connects
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Castel Connects | N/A | Castel Connect is a call center software offering from castell. | N/A |
Avaya Experience Platform | Castel Connects | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Castel Connects | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Castel Connects | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Castel Connects | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Castel Connects | |
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Likelihood to Recommend | Avaya | Castel Communications LLC No answers on this topic |
Pros | Avaya | Castel Communications LLC No answers on this topic |
Cons | Avaya | Castel Communications LLC No answers on this topic |
Likelihood to Renew | Avaya | Castel Communications LLC No answers on this topic |
Usability | Avaya | Castel Communications LLC No answers on this topic |
Support Rating | Avaya | Castel Communications LLC No answers on this topic |
Implementation Rating | Avaya | Castel Communications LLC No answers on this topic |
Alternatives Considered | Avaya | Castel Communications LLC No answers on this topic |
Return on Investment | Avaya | Castel Communications LLC No answers on this topic |
ScreenShots |