What users are saying about
33 Ratings
12 Ratings
33 Ratings
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Score 8.6 out of 100
12 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • AvidXchange is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

AvidXchange

90%
18 Ratings
8.7

BlueSnap

87%
9 Ratings

Likelihood to Renew

8.2

AvidXchange

82%
5 Ratings

BlueSnap

N/A
0 Ratings

Usability

8.2

AvidXchange

82%
1 Rating

BlueSnap

N/A
0 Ratings

Availability

9.0

AvidXchange

90%
2 Ratings

BlueSnap

N/A
0 Ratings

Performance

8.0

AvidXchange

80%
2 Ratings

BlueSnap

N/A
0 Ratings

Support Rating

8.2

AvidXchange

82%
4 Ratings

BlueSnap

N/A
0 Ratings

Implementation Rating

7.3

AvidXchange

73%
2 Ratings

BlueSnap

N/A
0 Ratings

Likelihood to Recommend

AvidXchange

AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
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BlueSnap Inc.

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average
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Pros

AvidXchange

  • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
  • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
  • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
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BlueSnap Inc.

  • Sufficiently good technical documentation.
  • Good sandbox (though missing some features).
  • Stable, works quite well.
  • Continuously improving.
  • Great webinars, information sharing.
  • Economic.
  • A company of people.
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Cons

AvidXchange

  • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
  • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
  • The log enhancement follow-up procedure could use some work.
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BlueSnap Inc.

  • Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
  • Reporting is robust but complicated.
  • Having support staff on both coasts.
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Pricing Details

AvidXchange

Starting Price

$5,000 per license

Editions & Modules

AvidXchange editions and modules pricing
EditionModules
AvidXchange5,0001

Footnotes

  1. per license

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

BlueSnap

Starting Price

Editions & Modules

BlueSnap editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    AvidXchange

    At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
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    BlueSnap Inc.

    No answers on this topic

    Usability

    AvidXchange

    Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
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    BlueSnap Inc.

    No answers on this topic

    Support Rating

    AvidXchange

    Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
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    BlueSnap Inc.

    No answers on this topic

    Alternatives Considered

    AvidXchange

    We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
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    BlueSnap Inc.

    Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.
    Read full review

    Return on Investment

    AvidXchange

    • AvidXchange allows our office to be more productive on invoice approvals.
    • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
    • You can approve invoices from anywhere as long as you have internet access.
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    BlueSnap Inc.

    • Pro-Active Support Response.
    • Seamless Integration with our CRM and other tools.
    • Offering Multiple Payment Options to Customer leading to more conversions.
    Read full review

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