AvidXchange vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AvidXchange
Score 8.0 out of 10
N/A
AvidXchange is an automated bill payment system.
$5,000
per license
vCita
Score 9.5 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
AvidXchangevCita
Editions & Modules
AvidXchange
5,000
per license
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
AvidXchangevCita
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
More Pricing Information
Features
AvidXchangevCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
AvidXchange
-
Ratings
vCita
8.7
5 Ratings
Customer data management / contact management00 Ratings9.55 Ratings
Workflow management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
AvidXchange
-
Ratings
vCita
7.0
3 Ratings
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
AvidXchange
-
Ratings
vCita
8.0
5 Ratings
Billing and invoicing management00 Ratings9.05 Ratings
Reporting00 Ratings7.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
AvidXchange
-
Ratings
vCita
6.8
7 Ratings
Custom fields00 Ratings6.77 Ratings
API for custom integration00 Ratings7.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
AvidXchange
-
Ratings
vCita
8.5
7 Ratings
Mobile access00 Ratings8.57 Ratings
Security
Comparison of Security features of Product A and Product B
AvidXchange
-
Ratings
vCita
9.7
6 Ratings
Role-based user permissions00 Ratings9.76 Ratings
User Ratings
AvidXchangevCita
Likelihood to Recommend
9.0
(18 ratings)
9.7
(10 ratings)
Likelihood to Renew
8.2
(5 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
9.5
(4 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
8.0
(2 ratings)
-
(0 ratings)
Support Rating
8.2
(4 ratings)
8.5
(4 ratings)
Implementation Rating
7.3
(2 ratings)
-
(0 ratings)
User Testimonials
AvidXchangevCita
Likelihood to Recommend
AvidXchange
AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
AvidXchange
  • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
  • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
  • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
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vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
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Cons
AvidXchange
  • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
  • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
  • The log enhancement follow-up procedure could use some work.
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vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Likelihood to Renew
AvidXchange
At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
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vcita
No answers on this topic
Usability
AvidXchange
Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
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vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
AvidXchange
Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
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vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
AvidXchange
We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
AvidXchange
  • AvidXchange allows our office to be more productive on invoice approvals.
  • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
  • You can approve invoices from anywhere as long as you have internet access.
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vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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