Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in…
Axcient x360Recover's fixed low-cost all-inclusive model to backup across servers, workstations, Azure VM's, and Microsoft 365 is far lower cost with just as good capabilities (except retention windows) to all others we've evaluated.
Axcient's x360Recover appliance is functionally similar to Datto's Siris line. Axcient x360Recover devices offer significant cost savings over Siris without losing features or performance. Axcient x360Recover support is also much nicer to interact with over Datto. Monthly …
Axcient is more partner friendly than Datto. They listen to our concerns and implement them. They are always trying to make things better. Datto seemed to only want money and only cared about that. They didn't care about the partners at all.
Axcient x360 is cheaper and as reliable as Datto. You can also build your own appliance with Axcient x360 and we have had a lot of success with recycling old client's servers to use as BDR appliance. Axcient support is way better than any backup companies I have ever dealt with …
Reliable, Faster and Cheaper then the competition. Datto gave us a bad taste in our mouth on our very first client. We purchased their recommended hardware, setup and our initial install at a trial clients office with the engineer and one of our techs and when the time came, …
Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard.
We've been a Datto partner for many years. For the longest time, Datto was the "Gold Standard" for this type of Business Continuity and Data Recovery (BCDR) solutions. Since our partnership with Axcient, we have completely moved away from Datto... especially now that Datto is a …
Verified User
Technician
Chose Axcient x360Recover
It's another service offered by axcient for different purposes and works well, when it works. The file sync has offered easy file accessibility anywhere for clients that use it.
We have used N-able's offering in the past, and switched to Axcient mainly because of the pricing. We have stayed because Axcient continues to improve on its portal and has never given us a reason to look elsewhere.
I like Axcient x360Recover way better than Datto. I used a few Datto appliances for a couple years and as soon as contracts are up on them, I will be repurposing them to x360Recover. Unitrends MSP is a pretty good product that has a different use case. I use it for hyper visor …
Verified User
Account Manager
Chose Axcient x360Recover
Ease of spinning up the server locally and in the cloud when needed
I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
The system documentation is concise and easy to use.
The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
The only other ask would be to expand support to Linux operating systems.
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.