Likelihood to Recommend I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
Read full review Pros IT Asset Management and IT Service Management in one product ITIL framework Highly customisable service catalogue and processes Mature mobility product Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
Patch Management is very easy to use and deploy patches each month Inventory Reporting is straight forward with multiple premade reports available Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device. Software Deployment and the Self serviceportal give you multiple ways of deploying your apps. Read full review Cons Service requests, incident, problem, and change management Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base. Axios help desk does is not knowledgable and does not follow up on reported incidents Training is incomplete - no real resources available except billable by the hour. Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation. Read full review Likelihood to Renew At this point, we are stuck with it. We can't afford a change at this point.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Read full review Usability ManageEngine, A Div of Zoho Corporation Pvt Ltd
Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
Read full review Support Rating ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Read full review Alternatives Considered Axios assyst outperforms
JIRA in every aspect,
JIRA is a good job system but when it comes to complex processes and configuration management then
JIRA is simply not the right system.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
Read full review Return on Investment Replacement of 3 systems with Axios assyst Integration with other enterprise systems Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business. The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company. By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability. Read full review ScreenShots