What users are saying about
7 Ratings
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Score 9.9 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

ServiceNow IT Asset Management is very much recommended for handling tickets and reporting purposes. It helps is achieving SLA' and KPI's. The search functionality needs to be improved to give more accurate results.And the attachments can be improved by allowing drag-drop etc .
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
ServiceNow IT Asset Management
Organize and prioritize service tickets
Axios Assyst
10.0
ServiceNow IT Asset Management
Expert directory
Axios Assyst
9.0
ServiceNow IT Asset Management
Service restoration
Axios Assyst
9.0
ServiceNow IT Asset Management
Self-service tools
Axios Assyst
9.0
ServiceNow IT Asset Management
Subscription-based notifications
Axios Assyst
9.0
ServiceNow IT Asset Management
ITSM collaboration and documentation
Axios Assyst
9.0
ServiceNow IT Asset Management
ITSM reports and dashboards
Axios Assyst
7.0
ServiceNow IT Asset Management

ITSM asset management

Axios Assyst
9.0
ServiceNow IT Asset Management
Configuration mangement
Axios Assyst
10.0
ServiceNow IT Asset Management
Asset management dashboard
Axios Assyst
9.0
ServiceNow IT Asset Management
Policy and contract enforcement
Axios Assyst
8.0
ServiceNow IT Asset Management

Change management

Axios Assyst
8.7
ServiceNow IT Asset Management
Change requests repository
Axios Assyst
10.0
ServiceNow IT Asset Management
Change calendar
Axios Assyst
7.0
ServiceNow IT Asset Management
Service-level management
Axios Assyst
9.0
ServiceNow IT Asset Management

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Incident Handling
  • Reports
  • Dashboards
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Attachments functionality
  • Searches
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Efficiently handling of tickets
  • Very helpful in reporting purposes
  • Achieving SLA' and KPI's
Anonymous | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
ServiceNow IT Asset Management
8.0

Likelihood to Renew

Axios Assyst
10.0
ServiceNow IT Asset Management

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