Azure Bot Service (Microsoft Bot Framework) vs. Intercom
Azure Bot Service (Microsoft Bot Framework) vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Azure Bot Service (Microsoft Bot Framework) | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Intercom | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Azure Bot Service (Microsoft Bot Framework) | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Intercom | |
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Likelihood to Recommend | 8.7 (5 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | 8.7 (2 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.7 (4 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Intercom | |
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Likelihood to Recommend | Microsoft | Intercom |
Pros | Microsoft | Intercom |
Cons | Microsoft | Intercom |
Likelihood to Renew | Microsoft No answers on this topic | Intercom |
Usability | Microsoft | Intercom |
Reliability and Availability | Microsoft No answers on this topic | Intercom |
Performance | Microsoft No answers on this topic | Intercom |
Support Rating | Microsoft | Intercom |
Online Training | Microsoft No answers on this topic | Intercom |
Implementation Rating | Microsoft No answers on this topic | Intercom |
Alternatives Considered | Microsoft | Intercom |
Return on Investment | Microsoft | Intercom |
ScreenShots | Intercom Screenshots |