What users are saying about
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 60 reviews and ratings
Intercom
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Top Rated
311 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 311 reviews and ratings
Attribute Ratings
- Azure Bot Service (Microsoft Bot Framework) is rated higher in 2 areas: Usability, Support Rating
- Azure Bot Service (Microsoft Bot Framework) and Intercom are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.6
Azure Bot Service (Microsoft Bot Framework)
86%
7 Ratings

8.6
Intercom
86%
95 Ratings
Likelihood to Renew
Azure Bot Service (Microsoft Bot Framework)
N/A
0 Ratings

9.0
Intercom
90%
4 Ratings
Usability
8.5
Azure Bot Service (Microsoft Bot Framework)
85%
4 Ratings

8.0
Intercom
80%
2 Ratings
Support Rating
8.5
Azure Bot Service (Microsoft Bot Framework)
85%
8 Ratings

8.0
Intercom
80%
5 Ratings
Implementation Rating
Azure Bot Service (Microsoft Bot Framework)
N/A
0 Ratings

10.0
Intercom
100%
3 Ratings
Likelihood to Recommend
Azure Bot Service (Microsoft Bot Framework)
It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.
Mentor
Delta Winter of CodeInformation Technology & Services, 51-200 employees
Intercom
The intercom is well suited for email handling. We are currently experimenting with IBM Watson virtual assistant integration to automate customer responses at the first point of contact. Would love to see Intercom develop its own deployable plug-and-play customer inquiry funnels (via eForms, chatbots, etc) which companies could embed as a widget that would seamlessly connect to the Intercom hub.

Verified User
Program Manager in Information Technology
Financial Services Company, 51-200 employeesPros
Azure Bot Service (Microsoft Bot Framework)
- Assembles conversational AI encounters for our clients
- Adds regular language, discourse, and vision
- Sends to well known channels with insignificant code changes

Verified User
Executive in Human Resources
Computer Software Company, 501-1000 employeesIntercom
- Its in-app overlay is both minimal, but also attention-grabbing. Our customers always know how to get ahold of us.
- Intercom's instant messaging platform allows to quickly drag and drop screenshots as well as a giphy menu, leading to a great customer experience.
- Intercom provides great reporting and blasting capabilities.

Verified User
Manager in Customer Service
Automotive Company, 51-200 employeesCons
Azure Bot Service (Microsoft Bot Framework)
- They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Technical Consultant
Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees
Intercom
- Targeting messages appropriately
- We often have several messages compounding on top of each other
- I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
- When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

Verified User
Director in Marketing
Marketing and Advertising Company, 51-200 employeesPricing Details
Azure Bot Service (Microsoft Bot Framework)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Intercom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Azure Bot Service (Microsoft Bot Framework)
No score
No answers yet
No answers on this topic
Intercom
Intercom 9.0
Based on 4 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Support Operations
Hungry HarvestFood & Beverages, 11-50 employees
Usability
Azure Bot Service (Microsoft Bot Framework)
Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 4 answers
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Intercom
Intercom 8.0
Based on 2 answers
It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

Verified User
Employee in Marketing
Marketing & Advertising Company, 11-50 employeesSupport Rating
Azure Bot Service (Microsoft Bot Framework)
Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 8 answers
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
Network Engineer
JohannesburgInformation Technology & Services, 501-1000 employees
Intercom
Intercom 8.0
Based on 5 answers
We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person
Customer Success Manager
Schoox, Inc.E-Learning, 11-50 employees
Implementation Rating
Azure Bot Service (Microsoft Bot Framework)
No score
No answers yet
No answers on this topic
Intercom
Intercom 10.0
Based on 3 answers
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
VP Client Services
AppsFlyerInternet, 51-200 employees
Alternatives Considered
Azure Bot Service (Microsoft Bot Framework)
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
DBA
Duquesne Light CompanyUtilities, 1001-5000 employees
Intercom
It wasn't listed up there but Salesforce also has a program called Digital Engagement outside of Pardot that is its very own chat bot. The support that you get with Salesforce products can be a bit hit or miss, as well it is generally more expensive than programs like Intercom. The integration can't be beat, to be sure, but unless your chat bot is receiving dozens of messages a day the limitations of the Intercom-Salesforce integration are negligible the price of changing over to a new platform, having to work with a Salesforce specialist, and the literal price itself.

Verified User
Employee in Marketing
Computer Software Company, 51-200 employeesReturn on Investment
Azure Bot Service (Microsoft Bot Framework)
- Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
- Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
- It is expensive.

Verified User
Executive in Human Resources
Computer Software Company, 501-1000 employeesIntercom
- We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
- Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
- Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees