Azure Bot Service (Microsoft Bot Framework)
17 Ratings
Intercom
Top Rated
227 Ratings

Azure Bot Service (Microsoft Bot Framework)

17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Based on 17 reviews and ratings

Intercom

Top Rated
227 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Based on 227 reviews and ratings

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.

Read full review

Maurice Samuels | TrustRadius Reviewer
Maurice Samuels
View all 3 answers on this topic

Intercom

Intercom is great for companies that have close relationships with customers or who want to have close relationships with customers. It's the ultimate tool for being able to communicate with customers in a personalized way, provide them with real-time answers, as well as allow them to help themselves with knowledge base tools and automated messaging.

Read full review

Jacob Pitcher | TrustRadius Reviewer
Jacob Pitcher
View all 68 answers on this topic

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.

Read full review

Francis Banda | TrustRadius Reviewer
Francis Banda
View all 3 answers on this topic

Intercom

  • Intercom splits their chat really well. The chats are able to be split between internal notes and actual sent messages.
  • Tagging works really well in Intercom. You can tag each user and can also tag users in messages/internal notes so they can directly see messages intended for them.
  • Easy documentation management. You are able to find the help docs you need easily even during a chat message.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 68 answers on this topic

Cons

Azure Bot Service (Microsoft Bot Framework)

  • Azure documentation still needs some improvement.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Intercom

  • Targeting messages appropriately
  • We often have several messages compounding on top of each other
  • I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
  • When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 68 answers on this topic

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Intercom

Intercom 9.0
Based on 4 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ

Read full review

Ariana Thompson | TrustRadius Reviewer
Ariana Thompson
View all 4 answers on this topic

Usability

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Intercom

Intercom 8.0
Based on 2 answers
It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.

Read full review

Maurice Samuels | TrustRadius Reviewer
Maurice Samuels
View all 3 answers on this topic

Intercom

Intercom 8.0
Based on 5 answers
We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person

Read full review

George Markou | TrustRadius Reviewer
George Markou
View all 5 answers on this topic

Implementation Rating

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Intercom

Intercom 10.0
Based on 3 answers
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom

Read full review

Ziv Peled | TrustRadius Reviewer
Ziv Peled
View all 3 answers on this topic

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.

Read full review

Francis Banda | TrustRadius Reviewer
Francis Banda
View all 3 answers on this topic

Intercom

SnapEngage allows you to:
  1. Customize CSAT/CES/NPS scores and questions from your customers about your agents.
  2. Automatically import chats to your CRM.
SnapEngage is not a perfect tool but also allows easy stipulation-setting for when the chats should appear on different web pages. It also tracks these stats once they are live on the site.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 68 answers on this topic

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • High impact on time savings.
  • Database independent support.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Intercom

  • We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
  • Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
  • Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.

Read full review

Nikhil George | TrustRadius Reviewer
Nikhil George
View all 68 answers on this topic

Screenshots

Azure Bot Service (Microsoft Bot Framework)

—

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

—
Additional Pricing Details
—

Intercom

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Intercom Editions & Modules

Edition
Conversational Marketing$4991
Conversational Customer Engagement$4991
Conversational Support$4991
Start$391
Grow$991
Product Tours$1991
  1. per month
Additional Pricing Details
—

Add comparison