What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 17 reviews and ratings
Top Rated
227 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 227 reviews and ratings
Likelihood to Recommend
Azure Bot Service (Microsoft Bot Framework)
Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.
DBA
Duquesne Light CompanyUtilities, 1001-5000 employees
Intercom
Intercom is great for companies that have close relationships with customers or who want to have close relationships with customers. It's the ultimate tool for being able to communicate with customers in a personalized way, provide them with real-time answers, as well as allow them to help themselves with knowledge base tools and automated messaging.
Product Manager
HeyOrcaInternet, 11-50 employees
Pros
Azure Bot Service (Microsoft Bot Framework)
- Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
Technical Consultant
Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees
Intercom
- Intercom splits their chat really well. The chats are able to be split between internal notes and actual sent messages.
- Tagging works really well in Intercom. You can tag each user and can also tag users in messages/internal notes so they can directly see messages intended for them.
- Easy documentation management. You are able to find the help docs you need easily even during a chat message.

Verified User
Manager in Marketing
Information Technology and Services Company, 11-50 employeesCons
Azure Bot Service (Microsoft Bot Framework)
- Azure documentation still needs some improvement.

Verified User
Consultant in Information Technology
Pharmaceuticals Company, 5001-10,000 employeesIntercom
- Targeting messages appropriately
- We often have several messages compounding on top of each other
- I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
- When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

Verified User
Director in Marketing
Marketing and Advertising Company, 51-200 employeesLikelihood to Renew
Azure Bot Service (Microsoft Bot Framework)
No score
No answers yet
No answers on this topic
Intercom
Intercom 9.0
Based on 4 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Support Operations
Hungry HarvestFood & Beverages, 11-50 employees
Usability
Azure Bot Service (Microsoft Bot Framework)
No score
No answers yet
No answers on this topic
Intercom
Intercom 8.0
Based on 2 answers
It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

Verified User
Employee in Marketing
Marketing & Advertising Company, 11-50 employeesSupport Rating
Azure Bot Service (Microsoft Bot Framework)
Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.
DBA
Duquesne Light CompanyUtilities, 1001-5000 employees
Intercom
Intercom 8.0
Based on 5 answers
We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person
Customer Success Manager
Schoox, Inc.E-Learning, 11-50 employees
Implementation Rating
Azure Bot Service (Microsoft Bot Framework)
No score
No answers yet
No answers on this topic
Intercom
Intercom 10.0
Based on 3 answers
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
VP Client Services
AppsFlyerInternet, 51-200 employees
Alternatives Considered
Azure Bot Service (Microsoft Bot Framework)
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Technical Consultant
Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees
Intercom
SnapEngage allows you to:
- Customize CSAT/CES/NPS scores and questions from your customers about your agents.
- Automatically import chats to your CRM.

Verified User
Former Employee in Sales
Computer Software Company, 1001-5000 employeesReturn on Investment
Azure Bot Service (Microsoft Bot Framework)
- High impact on time savings.
- Database independent support.

Verified User
Consultant in Information Technology
Pharmaceuticals Company, 5001-10,000 employeesIntercom
- We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
- Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
- Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees
Screenshots
Azure Bot Service (Microsoft Bot Framework)
—Pricing Details
Azure Bot Service (Microsoft Bot Framework)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Azure Bot Service (Microsoft Bot Framework) Editions & Modules
—
Additional Pricing Details
—Intercom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Intercom Editions & Modules
Edition
Conversational Marketing | $4991 |
---|---|
Conversational Customer Engagement | $4991 |
Conversational Support | $4991 |
Start | $391 |
Grow | $991 |
Product Tours | $1991 |
- per month