What users are saying about
Top Rated
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 25 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.5 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
Bacula Enterprise
Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Director of IT, McLean Imaging Center
McLean HospitalHospital & Health Care, 10,001+ employees
Infrascale Platform
Well suited for a company that has an extensive virtual environment setup. Definitely a good choice for companies that require an in-depth disaster recovery system, especially when the infrastructure is hosted in house. This system is expensive on a monthly basis, so I would not recommend this to small businesses as there are less expensive alternatives out there.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Feature Rating Comparison
Data Center Backup
Bacula Enterprise
9.5
Infrascale Platform
9.2
Universal recovery
Bacula Enterprise
9.1
Infrascale Platform
9.7
Live recovery
Bacula Enterprise
9.8
Infrascale Platform
8.1
Recovery verification
Bacula Enterprise
9.8
Infrascale Platform
8.0
Business application protection
Bacula Enterprise
8.2
Infrascale Platform
8.9
Multiple backup destinations
Bacula Enterprise
10.0
Infrascale Platform
8.3
Incremental backup identification
Bacula Enterprise
10.0
Infrascale Platform
9.9
Backup to the cloud
Bacula Enterprise
9.7
Infrascale Platform
9.9
Deduplication and file compression
Bacula Enterprise
10.0
Infrascale Platform
10.0
Snapshots
Bacula Enterprise
8.7
Infrascale Platform
10.0
Flexible deployment
Bacula Enterprise
8.9
Infrascale Platform
8.0
Management dashboard
Bacula Enterprise
9.5
Infrascale Platform
8.6
Platform support
Bacula Enterprise
10.0
Infrascale Platform
9.7
Retention options
Bacula Enterprise
10.0
Infrascale Platform
9.7
Encryption
Bacula Enterprise
9.4
Infrascale Platform
9.7
Pros
Bacula Enterprise
- The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
- The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
- The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
- Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
- The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
- The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesInfrascale Platform
- Backups. You can customize the schedule and methods and create real snapshots for your important data.
- White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
- Price.
Co-Owner
Dawn till Dusk TekInformation Technology and Services, 1-10 employees
Cons
Bacula Enterprise
- Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
- Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
IT Infrastructure Engineer
DPD IrelandTransportation/Trucking/Railroad, 501-1000 employees
Infrascale Platform
- The interface can use a serious update. It's understandable, but not modern.
- I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
- The restore process can be more intuitive.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Likelihood to Renew
Bacula Enterprise
Bacula Enterprise 9.1
Based on 2 answers
Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.

Verified User
Engineer in Information Technology
Hospitality Company, 11-50 employeesInfrascale Platform
No score
No answers yet
No answers on this topic
Usability
Bacula Enterprise
Bacula Enterprise 7.2
Based on 3 answers
It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.

Verified User
Administrator in Information Technology
Logistics and Supply Chain Company, 1001-5000 employeesInfrascale Platform
Infrascale Platform 10.0
Based on 1 answer
It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
Co-Owner
Dawn till Dusk TekInformation Technology and Services, 1-10 employees
Support Rating
Bacula Enterprise
Bacula Enterprise 9.5
Based on 15 answers
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Innovation Director
Prefeitura Municipal de Aparecida de GoiâniaGovernment Administration, 10,001+ employees
Infrascale Platform
Infrascale Platform 9.0
Based on 1 answer
It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
Co-Owner
Dawn till Dusk TekInformation Technology and Services, 1-10 employees
Alternatives Considered
Bacula Enterprise
I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
Director of Information Technology
Architectural Design Consultants, Inc.Architecture & Planning, 11-50 employees
Infrascale Platform
I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Return on Investment
Bacula Enterprise
- Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
- The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
Manage Network and Virtualization
Claudino SARetail, 501-1000 employees
Infrascale Platform
- Peace of mind: our entire virtual environment is backed up both onsite and offsite
- As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Pricing Details
Bacula Enterprise
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Infrascale Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No