Barracuda ECHOplatform for MSPs vs. ControlUp

If a backup solution is needed without purchasing an appliance, the Intronis solution does a great job of backing up data and replicating to the cloud. The backup is restricted by total data, so any databases and other items are covered as long as it's under the total data cap.

Incentivized

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

• Centralized console for all Intronis backup software installations
• Linked connection to the Barracuda Cloud Control console to manage essentials and backup appliances
• Alerting from backup software can range from simple to complex as well as schedule options

Incentivized

• The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
• Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
• ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Incentivized

• the expanding of the roles that are allowed, just 4 seems to be too limiting
• integration of the campus should be self service not a email and wait for 24 hour turn around

Incentivized

• It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
• ScoutBees module has a problem with our version of Horizon, so we can't do a login test
• The local program for ControlUp uses a lot of resources
• The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

The platform was a requirement to get access to the products, but it seemed a bit rushed and some of the feature are not consistent, like the cloud to cloud you need to create an admin for the tech to implement vs the creds passed over from ECHOplatform.

Incentivized

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.

Incentivized

• This is a great solution for backups when a backup appliance is not necessary (or within economic range).
• Local NAS replication can provide faster recovery of data in the event of a catastrophy.

Incentivized

• its licensing cost is a bit on high

Incentivized